Megan Dropbox Community Moderator

Hey @"Compounder1977", can I send you an email, in order for us to have a closer look into this? 

Hi @"acanestrelli", I'd be happy to help! Let's start with shared folders. Essentially when you add someone to your shared folder, you're sharing a copy of the content with the end user. Someone should have a Dropbox account in order to become a member, and the available space to host the folder to their account. With…

Hi @"Steve M.53", let's jump right into this! Can you clarify the OS you're using on your desktop, along with the version of the Dropbox app that you use there, and the precise syncing status? Keep in mind that I removed your shared link, in order to avoid traffic gathering there. Would you be able to attach your…

No worries @"DanielaP"! I just sent you an email, and we'll take it from there. Cheers!

Hi @"Ronny Heaven", let's jump right into this! I'm afraid you can't do this using a shared folder. Do you use a paid plan on your end and if so, which one? In some cases you should be able to disable downloads if you use shared links, but that depends on the plan you're using. Keep in mind that if you're using a Basic…

Hey @"Road_warrior"! Did you check your activity tray that Walter suggested in your app? Also hello @"Tod-D"! Is it possible that you have more than 300k files in your Dropbox folder? That might slow down syncing and will generally cause the performance of the Dropbox app to deteriorate. And you can also increase the…

Thanks for posting this here, @"DanielaP"! From what I understand, you’re referring to this one-time security code. Do you perhaps have access to any devices that you might have had linked to your account? The 6-digit code should be sent to those as well. If not, try submitting a help request to our support team directly…

Hey @"KelleyO", thanks for posting here today! Would you be able to send me a screenshot of the message you get on your end, when trying to share your content? When you access your account's settings do you see your email as verified there? Let me know more! 

Hi @"dannis1", thanks for posting here today! How do you sync your camera uploads to your device? Do you use a cable to connect the two, or through the mobile app? I'm asking because the setting you're referring to (in the Dropbox Preferences) should apply to any files that sync from the website. So, for example, if a file…

Hey @"beneboto"! I just checked, and it seems that our previous ticket was closed due to inactivity, since I didn't receive a response from you. Can you try to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an…

Amazing news @"bbob"! If you need anything else, give us a shout! 😀

Hey all, thanks for reporting this to us! I did some digging on my end, and I'm afraid that it seems our Adobe promotion is no longer active, and has expired mid-October. If you need further help, let us know.

Hey @"ingrid10", thanks for bringing this to our attention. Do you have any external drives connected to your device at the moment? And if you hover over your Dropbox icon, which version do you have installed? Let me know and we'll go from there.

When did this start happening @"bbob"? I'd love to also have a screenshot of the pop-up message you get on your end, when plugging an external drive on your device. 

Hey @"Milo C.1", I just checked and it seems your ticket is still open. The agent will get back to you as soon as possible.

Hey @"bbob", thanks for the screenshot. However, have you tried accessing the Backup page that I mentioned above? 

Yeah, @"bbob", ctrl+v should be able to work. Give it a go, and let me know how it goes. 

My mistake @"bbob"! Whoops, apologies! I was referring to your earlier message. 🙂

Hey @"bbob", let's jump right into this! Would you be able to access your Backup page online, and let me know what you see there? If you have a screenshot of what you see there, it's more than welcome. Keep me posted!

Sorry to hear about this, @"Dayerlis". Indeed, after a year of inactivity, Dropbox will delete an account, per our Terms of Service. I'm afraid that once the account is disabled, it can no longer be restored, neither can the files in it. I hope this clarifies, but let me know if you need anything else.

Hey @"Peter R.42"! It's indeed a bit odd that a duplicated folder was created. It sounds to me like it was a one-time incident that came from this transaction, but I don't think it's something that you did on your end, that caused it. 

Hi @"Milo C.1", we'd definitely be happy to look into this. However, I don't think you can upload a screencast here. Do you think you can try sending a couple of screenshots? If not, then we can switch over to email, in order for you to send me the video there. 

Hi @"Peter R.42", let's jump right into this! Just to make sure we're on the same page there: where do you see your syncing icons? On the main Dropbox folder with the blue logo, or the one with yesterday's date? The best way to go on about it would be to check the app's preferences and more specifically your Sync tab, and…

Hey @"Twe", let's jump right into this! Just to make sure we're on the same page here: are you referring to a single file, or a shared folder? Would you be able to send me a couple of screenshots of the steps you follow on your end, and what you see there? Just make sure none of your personal info is shown there. I'll be…

Hi @"Bunzle", welcome to our Community! When you say they aren't clickable, would you be able to let me know in regards to the steps you follow on your end in order to create the links? Have you tried using the shared link in an incognito tab on your browser, by any chance? Keep me posted, and we'll take it from there! 

Definitely keep an eye on it, and if you need us we'll be more than happy to help @"awalde"! 😃

Hi @"yahya2", thanks for bringing this to our attention. Can you find any of the missing files in the events page or the deleted files page to recover them? What about your sharing tab (in case it was shared content)? Keep me updated with any progress!

Hey @"awalde", does this happen with all of your folders or just some of them? Are you currently syncing or uploading any files to the folder in question? Is the folder shared or private? 

Hi @"BriGuyOSC", thanks for posting here today! I'd like some more time to look into this. Then I'd be happy to get back to you with further details. Thank you so much! 

Hey @"CammiMS", sorry to hear about that! Would it be okay if I send you an email, in order for us to have a closer look into this? Let me know!