Megan Dropbox Community Moderator

Hey @"Tyndale", let's see what we can find about this together! If you visit the email address linked to your Dropbox account, do you see a confirmation there that you’ve sent the request? Also, have you tried sending an email by clicking the icon located to the right of the file request (paper airplane) and then choosing…

Hey @"awalde", thanks for trying! Does this happen with a specific folder or all of them? Also, do you get the same results whether you try a shared folder, or a shared link? Would you mind sending over a screenshot of the error message, please?

Hey @"TeeKoo_Fi", I'd be happy to explain! Please be aware that Dropbox will not delete any of your files. However, if your Dropbox folder becomes over quota all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will…

Hey there, @"awalde", I'd be more than happy to help! If you haven't tried that already, can you switch over to a different browser, and give it another go? Also, if I were you I'd clear the cache on my existing one, and try an incognito tab too to see if the results remain the same. Keep me posted, and we'll take it from…

Hey @"remin", let's check together and see what we can find! Just to make sure we're on the same page here, would you mind checking your account's plan page, to make sure that it's downgraded? Also, if you check the terms of the promo on your end, do you see an expiration date? That is if you have a way to check. 

Hey @"ebeshore", I just sent you an email! I'll see you there!

It depends on what changes you're referring to @"vacmmc". Do you wish to change a file, and edit it, or change a setting for your Dropbox desktop app? 

In that case, we might need to have a more advanced look into this @"ebeshore"! Can I send you an email, in order for us to investigate further? 

Hi @"boophelp", thanks for posting here today! At the moment you can't edit the existing website layout. In any case your feedback regarding our website has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our…

Hey @"dbailey747", let's jump right into this! How did that happen exactly? Did someone have access to your Dropbox account, or is this a shared file? What options do you see on your end, when clicking the ellipsis next to the file? Let me know more!

Hi anonymous, let's jump right into this! Can you clarify the OS you're using on your desktop, along with the version of the Dropbox app that you use there, and the precise syncing status? Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed…

Hi @"HJL"! I've tried two different devices and networks, and it seems that I can't see any of your screenshots. If you check on your end, are you able to see them attached? 

Hey @"vacmmc", let's jump right into this! As a first step, would you mind clarifying the version of our app that you're using on your device, along with the app's syncing status? You should be able to locate this by hovering over the little Dropbox icon, next to your WiFi on your task/menu bar. If you could also send me a…

Hey there, @"MCWendiz", thanks for posting here! Do you notice this behavior online, or when you use our app? Provided this is happening on our website, would you mind trying a different browser too? Keep me posted on the results!

Hey @"HJL"! Have you tried clicking our camera-like icon and attaching your files there? If you're using a mobile device this might not be possible, and you'd want to try using a desktop instead. 

Hey @"ebeshore", let me also jump in here! Are you forwarding these emails to your "Email to Dropbox" address, or are you emailing the address directly? Also, what email provider (Gmail, Microsoft, Yahoo, etc.) are you using on your end? 

Hey @"Arun7", have you tried what my colleague @"Nancy" suggested about a different browser or an incognito tab on your current one? Also, is the content a shared link, or a shared folder? 

Hey @"Biva", let's jump right into this! Did you check your account online, in order to locate your shared folder? When was the last time you saw the folder online? Feel free to take a look at your events page. The Events page gives you an overview of all activity in your account including files events…

Thanks for the heads up @"TWISTY"! Definitely keep an eye on it, and let me know how it turns out. 

Hey @"HJL", let's jump right into this! I'd love to have a visual of your plan page and what it reports in terms of your account's quota. Also, do you see any folders in your backups page perhaps? Keep us posted!

I just sent you an email @"StefanM"! I'll be happy to see you there. Cheers!

Hey @"Sfariba"! Would you be able to send me a couple of screenshots of some example files and how they look inside your Dropbox folder, website, along with how they appear when you view them on your iPhone? That'll help me get a visual. Thanks! 

Hi @"StefanM", sorry to see you're having trouble with this. Have you tried to restore your purchase as outlined in this article? If that didn't help, can we send you an email, so we can investigate further? Let me know!

Hey @"TWISTY", I'd be more than happy to help! Are you certain that you have no other software that could be monitoring the Dropbox folder or app? Have you contacted your ISP for further assistance on this matter? Also, how many files do you have inside your Dropbox folder at the moment? You should be able to check its…

Hey @"ALLEYCVT", sorry to hear about this! Since you mentioned that you've already contacted our Support team on your end, would you be able to let me know if you have any active/open ticket numbers with them at the moment? Keep me posted, and we'll take it from there!

Hey @"colinhercus", welcome to our Community! Give me some time to check in with our Team about this, and I'll get back with more info, thanks! 

Hi @"Milo C.1", welcome to our Community! Would you mind clarifying the exact OS you're using, along with the version of our desktop app that you have installed? I'd also love to be able to have a visual of this, so if you have any screenshots, feel free to send them over. Keep me posted, and we'll take it from there!

Hey @"mrmrtno"! I think the best case scenario here in order to avoid confusion, and make sure that the app is syncing properly would be the following: Make sure all of your content is available when you visit your account online. Then unlink the device using these steps -Right-click the Dropbox icon in the menu bar, by…

Hey @"HerbalTea", thanks for the heads up! I'm sorry to hear you're having issues with our desktop app on your computer. Have you already tried performing an advanced reinstall? If the issue persists, you can try creating a new OS profile and installing the app there as a test. 

Hey @"HerbalTea", let's jump right into this! Would you mind clarifying your OS, along with the Dropbox version that you're using on your end? If you happen to have a screenshot of the error, that'd be most helpful. Let me know more, and we'll take it from there!