Megan Dropbox Community Moderator

Got it, thanks for the heads up @"Mistic_John"! If you quit our app, and try to open your Dropbox folder do you notice the same behavior? Also, how long has this been happening, and do you notice this with other folders too?

Hey @"michaelelias", welcome to our Community! How did you add files to your Dropbox account on your old device? Did you upload them using our website, or was the desktop app installed on your computer? As a first step, I recommend you check your deleted files page or the events page, to see if you can find them there. Do…

Hey @"Bluebicycle", thanks for posting here today! Let me gather some additional info, and we'll get right to it. If I understand this correctly, it sounds like you wish to move the Dropbox folder to an external drive, is that right? Feel free to correct me if I'm wrong. You mentioned that "each collaborator has a common…

Hey @"Nikolay Kirov", sorry to hear about that! Just to confirm: did you also try an advanced reinstall using these steps? If you tried it with no results, then I'd be more than happy to send you an email in order for us to have a closer look into this. Let me know!

Hey @"Mistic_John", let's jump right into this! That's a very interesting case there. Typically, the num Lock status is indicated by an LED on your keyboard, depending on its design. Could you confirm if opening the Dropbox folder actually activates it, or not? Have you tried clicking on the actual button on your keyboard?…

Hey @"libart-steve", welcome to our Community! To make sure we're on the same page, can you clarify the exact OS version of your computer too? How about any antivirus / security software, or 3rd-party backup apps that can access files in your Dropbox folder? Can you check if any of the aforementioned show up in the…

Fantastic @"janicetaylor"! Sure you can. You could either copy them over to your external drive, or move them there. Keep in mind that if you choose to move them to your external drive, they would need to be available offline (in order for them to preview without an issue) and they will get removed your Dropbox account. Or…

Awesome, thanks for the heads up @"Thomas0910"! If you need anything else, I'll be one post away. 🤓

Hey @"Reinke"! Since the behavior of Time Machine is out of our scope, we want to make sure that everything works as expected from our side. With that in mind, allow me to go back to my last question: Can you confirm that if you simply create a copy of a folder or file on your desktop, or any other location outside of the…

Hey @"Nicolas Koutsikas", thanks so much for your patience so far. If you don't mind, I would like to have you try a few more things to better understand the root cause of this issue. You mentioned that the option to send a signature is available on your iPad. Can you try to create and send one when using it? Do you get an…

Hey @"JC_BR", sorry to hear about this. If you're still stuck at syncing, could you confirm the version number of the Dropbox desktop application by hovering over the icon in the menu bar? A screenshot of the app's status as shown in your system tray would also help, so feel free to include one. On a side note, have you…

Hey @"Thomas0910", let's see what we can find together! Are these files shared with others, or did you upload them to your own Dropbox account? I'm assuming you're using our website, correct? If so, have you tried switching to a different browser to see if the issue persists? Make sure to grab a screenshot if you see the…

Sure thing @"janicetaylor"! 😀 Take your time, and let us know of any updates! 

Hey @"TeeVeeBee", welcome to our Community! I can see that you used the "File Request" tag, so is it safe to assume you're referring to that? How did you upload the files in the first place? Can you walk me through it? I'm asking, because if you've received a request to submit files to a file request folder, then only the…

Hey @"janicetaylor", let me also jump in here! I'm thinking that instead of clicking directly on your entire Dropbox folder, you could maybe access the folder, then select all of your items using Command-A and see if you can them make the folders available-offline. Can you give it a go?

Glad to know this helps @"narun2001". 😀 If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"squirblej", I hope you're doing well! Would you mind trying out the steps provided in this thread as an accepted solution? If this doesn't work for you, let me know. I'll be waiting for your update!

Hey @"Nicolas Koutsikas", just to make sure we're on the same page here: do you follow these steps in order to send your signature? Have you tried contacting our Support directly about this? 

Hi there @"nick0604", let's see what we can do here. Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same error when accessing the shared links in question? It seems this is a shared link, correct? If so, then have you…

Hey @"dredco", thanks for posting here! Do you see your content when visiting your account online? If I were you, I'd make sure that I'm logged into the correct Dropbox account too. With that being said, can you clarify your phone's OS, along with the Dropbox version that you're using there? Keep me posted! 

Sure thing @"klubasek". I just sent you the email, we'll take it from there!

Hey @"sohaibh", let's jump right into this! Interesting case there! Let me ask some questions first, to make sure we're aligned. Did you rename these files to reflect an older date, or did you actually modify the "date created" or "date modified" metadata? For instance, does the content now show a creation date like…

Hey @"jlo-nyc"! I tested this on my end, and it is indeed date based. if you select "new photos only" today, then it should upload content from your camera roll starting today, or from the moment you enabled the feature.

Hey @"jlo-nyc"! After reviewing our entire thread, I believe the best course of action would be for you to set camera uploads to backup "new photos only". Then, you can manually upload any older photos that aren't already online. Keep in mind that if the "All my photos" option uploads everything from scratch -which seems…

Hey @"snap254", thanks for posting here! I definitely see where you're coming from, and I'd definitely like for us to get to the bottom of this. I'd be happy to look into this for you. Could you share some additional info such as the OS you're using a long with the Dropbox version installed on your device? Also, have you…

Hi @"Grace44", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure…

I see, thanks for letting me know @"aviran5439". We don't have the visibility, and tools here on the Community to check for the file's history. Did you try the steps I provided earlier, in order to check on your end? If you had any trouble checking the file's version, let me know and I'll be more than happy to assist. 

Hey @"aviran5439", welcome to our Community! You can use these steps, in order to check the file's version history. Let me know what you find there. Also, when you say that the file is damaged, can you share some more info with me? Which platform do you use when you try to preview it, and do you get any specific errors?…

Got it @"hello-world-123"! 😀 I just sent you an email, and I'll be more than happy to take it from there. Cheers!

Hey @"J Harold W.", I'd also suggest the same thing. We can't officially troubleshoot and see what might be causing it, if it's not an official Distro. I'd recommend trying out some Linux commands on the site to see if they help at all, or trying a different Distro.