Megan Dropbox Community Moderator

Hi @"amelchi", in this case can I send you an email, in order for us to have a closer look into this? 

Hey @"Rob F.14", it should be. However, if you'd like to have a closer look as to why you ended up in the beta version again, I'd suggest that we switch to email communication. I'd like to check some account-specific info, this is why I'm suggesting this route. 

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Hey @"ed303", let's see what we can find about this together! As a first step, I'd like to ask for your exact OS, along with the Dropbox version that you're using on the machine. You should be able to locate both the app's version, and its syncing status by hovering your mouse over the little Dropbox icon on your task bar,…

Hey @"empow4515", let me jump in here! I just sent you an email. Reply back to me as soon as possible, and we'll take it from there. Cheers!

Hi @"amelchi", would you be able to also send me a screenshot of your device's menu bar, and what is shown there? Also, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Hi @"amelchi", could you try out these steps, and let me know if they help at all?

Hey @"amelchi", let's see what we can find about this! If I understand this correctly, you wish to access the little Dropbox icon on your menu bar, that redirects you to the app's preferences, right? Is the little icon missing entirely? If so, have you tried uninstalling the app, and then reinstalling it again? Keep me…

Hi @"smaier", thanks for posting here today! I'd like to start by asking your exact OS, and the Dropbox version that you have installed on the device. You can find this by hovering your mouse over the little Dropbox icon on your taskbar, next to your WiFi icon. Also, feel free to attach a couple of screenshots of these…

Hey again @"Anthroevolve", thanks for posting here! To clarify, do you wish to be able to create a Template Link, so that users with your link can click on the link, create an account, and sign it? Or embed your document on your website, so others can click on it and sign it? Let me know more, and I'll be more than happy…

Hey @"Sc0rp0w", welcome to our Community! I'm just not entirely sure of what you wish to achieve, and I need to be entirely certain of what you want to accomplish, before guiding you with the next appropriate steps. Would you be able to give me a few more details in regards to the steps you've already tried so far? Also,…

Hi there, @"mrjmw", thanks for posting here! Would you be able to clarify the OS you're using on your mobile, please? Also, can you clarify a tad more in regards to the sharing activity feature you're referring to, and how you'd like for this to be implemented in the mobile app? Any screenshots of the desktop app, would…

Hey @"Farhang223"! Happy to see that your issue is now resolved! If you need anything else, just give us a shout. 😌

Hi @"LCBC Communications", I just sent you an email. Reply back to me, and we'll take it from there. Thanks!

Hey @"JohnFinnell", let me jump in here too! Thanks for your ticket number, I can also see that you have another one open at the moment. I was able to locate them both on our system, and I’ve also left an internal note for the agent working on your case to see and reply as soon as possible. I understand that this isn't…

Hi @"folder", in this case can I send you an email, in order for us to have a closer look into this?

If you wish, I can send you an email and then connect you with a specialized Sign agent, in order to discuss this privately @"mmoe". 

Hey @"Brian" B.9, let me also jump in here! Kindly note that as @"Mark" mentioned these are special characters, and searching for them will not provide any results on the web platform, this is an expected product behavior. As a possible workaround, you can always try renaming the questioned file with compatible characters…

Hey @"folder", let me also jump in here! Do you get the error on the screenshot, right when you're about to run the .exe file? In any case, can I send you an email, in order for us to have a closer look into this?

Hey @"mmoe", thanks for taking the time to write on our Community. When it comes to cancelling your Dropbox Sign subscription, this article might help. In any case, I'd be more than happy to help with further questions you might have, just share some additional info with me, and ask away. Keep me posted, and we'll take it…

Hey @"Alfonsu", I just sent you an email. Reply back to me, and we'll take it from there. Thanks!📩

Thank you for confirming the case and all the details provided @"robecq". The reason we had you check is the fact that we would expect this kind of behavior, potentially, through the desktop app, due to an unexpected move or third-party interference. Since this action happened through mobile, as far as I'm aware, it might…

Hey @"bestvirut", thanks for posting here today! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hey @"AlBundy1", sorry to hear you're having issues with this! If I understand this correctly, it sounds like you're using Dropbox on File Provider for your Sonoma device, right? I'd like to have a closer look into this, if you don't mind. Would you be able to clarify the Dropbox version you're using on the machine? You…

Hey @"Lorrije", let's see what we can find together about this! What kind of charge was this? A credit card one or an iTunes/Google Play one? Have you tried our payment lookup tool, to see which email address this payment is linked to? I'm suggesting this, in case you have a forgotten Dropbox email that's subscribed to…

Hey @"bulldogman"! In that case, could you install the app using this link? Either the app has been uninstalled, or it was never installed on the machine. 

Hey @"cfrivera1", would you mind hover your mouse over the little Dropbox icon, next to your WiFi and let me know the app's version? When did you first notice this behavior? 

Hey @"Octave Music", thank you so much for the link! I will pass on your comments to the relevant departments so that we can further improve our product. I'll make sure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve.

Hey @"cfrivera1", let me also jump in here! Does this happen with newly added files, or existing files? I'm asking because this setting allows files to remain available-offline by default if they are added on the web or via another device. If you select your content inside your Dropbox folder, right click on it, and choose…

Hi there, @"radionadine", welcome to our Community! Let me answer your questions one at a time. How does Dash work and is it AI enabled? Dash is an AI-powered universal search tool that allows you to find files, links and knowledge across connected apps. It acts as a smart layer on top of your tools, indexing metadata and…