Megan Dropbox Community Moderator

Hi there, @"radionadine", welcome to our Community! Let me answer your questions one at a time. How does Dash work and is it AI enabled? Dash is an AI-powered universal search tool that allows you to find files, links and knowledge across connected apps. It acts as a smart layer on top of your tools, indexing metadata and…

Any time @"mdemers"! 😇 If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"Frank P E.", I'd just like to check if you're maybe using a beta version, this is why I asked for it. It could be the culprit of some issues, so I'd definitely appreciate it if you could check. While you're at it, can you also clarify if you've tried pausing OneDrive by any chance? Did you notice the same behavior…

Hi @"TechManiacHD", I just sent you an email! Reply back to me, and we'll take it from there. Thanks!

Hey, @"mdemers", let's jump right into this! When you're sharing a link, your client should be able to download the folder locally on their device. However, the content wouldn't sync between accounts. It would essentially be an individual folder inside their Dropbox. In order to achieve what you want, you might want to…

Awesome news, @"michaelalandove"! Thanks for the heads up! If you need anything else, give us a shout, we'll be around. 🤓

Hi @"Alain Church"! I'm glad things improved, and that you got the "Don't ask me again" prompt there. I appreciate your updates on this, since they're going to help us and the users reading the thread get a full picture of the case. 😇 Definitely keep an eye on it, and let us know of anything else pops up. If you need…

Hi @"Frank P E.", let me jump in here! Can you let us know which version of the Dropbox app you're using and your exact OS? You can see that, along with the sync status of the app, by hovering over the Dropbox icon in your system tray. One more thing: if you temporarily pause OneDrive, and try to take a screenshot do you…

Hi everyone!👋 I’m Megan, and I'm a Community Moderator here, and I’m based in Europe! Whether I'm jumping in to help with a question, cheer on your ideas, or just keep things running smoothly behind the scenes - I'm here for it all. When I'm not behind the scenes of the forum life, I'm usually wrangling my dog and my cat,…

Hey @"Alain Church", thanks so much for the screenshots! So, just to sum it up here: in the first couple of screenshots it seems you're deleting the folder "Screen Clip" and then when you reboot, you get the second screen with the delete message. Are those files related to the "Screen Clip" folder by any chance? Do you…

Hey @"jk33"! Yes, my bad. I meant the folders you choose to de-select. I corrected my previous response for clarity. I don't think that your Dropbox folder's location could be causing it, I just wanted to have an insight as to if your device is using the File Provider update. If you can change them by right clicking on…

Hey @"Octave Music", if you could try the website too, that would be helpful since it'd give us an insight. Also, do you notice the experience being consistent regardless of the network connection? Can you try a different one, just to check? If I were you, I'd also make sure that there's no third-party app interfering with…

Hey @"jk33", thanks for the info! When using selective sync, the folders you choose to deselect will essentially not be visible locally on the device, only when you visit your account online. If I understand this correctly, these folders got synced locally, but they appeared to be online-only, right? If you right click on…

Take your time, and if you're having trouble let me know anyways @"Alain Church"! Thank you so much for trying! 😇

Hey @"AnuradhhaBShah", can you try uninstalling the app, and then reinstalling it to see if the behavior remains the same? 

Hey there, @"AnuradhhaBShah", welcome to our Community! Can you let us know which version of the Dropbox app you're using and your exact OS? You can see that, along with the sync status of the app, by hovering over the Dropbox icon in your system tray. Also, if you’re on macOS Catalina 10.15 or higher, you should have seen…

Thanks for bringing this to our attention, @"jk33". Can you let us know which version of the Dropbox app you're using? You can see that, along with the sync status of the app, by hovering over the Dropbox icon in your system tray. Also, what steps have you tried so far on your end, and what is the behavior you see? Keep me…

Hey @"Alain Church", let me jump in here too! I definitely see where you're coming from, and it is far from ideal, but I'd like for us to see what we can do about that. I'd love to have a visual of what you see on your end. Once you're back home, and have access to your laptop, could you attach some screenshots of the…

Hey @"Octave Music", let's jump right into this! If I understand correctly, it sounds like you're using our desktop app when creating a Transfer. Do you notice the same behavior when using the website? Also, does this happen with all the files you try to upload, or larger ones? Let me know more, and we'll take it from…

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Hey @"hshupe16", let's jump right into this! Does this only happen when the user is trying to open .xlsm files? Do you notice the same behavior with other files too? I'd love to know an estimate as to when this started happening. You also mentioned that the files are offline. Do you mean they're available offline, or…

Hey @"bulldogman"! Could you check for a little Dropbox icon on your task bar next to your WiFi? Do you see it present there? If so, can you hover your mouse over it, and let me know the app's current version and syncing status? It should look something like this:

Hey @"franzanth", let me also jump in here! There's not a specific hard drive space number that we're aware of. This happens automatically on the back-end. In any case, your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the…

Any time @"emgdc"! 😇 Have a great week ahead, thanks! 

Hi there, @"Gazzy", welcome to our Community! How exactly did you share content with that person? Did you directly add them to the file using these steps? If so, then they'd need a Dropbox account in order to view the file. Did you perhaps share a link with them? In that case, they should be able to preview the content…

Hi @"dropitlikeitshot1", thanks! I just sent you the email! 📩 I'll see you there. 

Hi @"emgdc", thanks for posting here! If you try accessing your admin console, then settings and then app permissions are you able to make the necessary changes then? Looking forward to your reply! 

We might need to check this internally, if you don't mind @"dropitlikeitshot1". Can I send you an email, please? 

Hey @"Martin D.22", let me also jump in here! Keep in mind that the app will most likely connect to the same Dropbox account that you've signed into the Dropbox website. Make sure to sign out of both the Dropbox website and the app, then sign back in to the correct Dropbox account using the website, and then try the same…

Hey @"michaelalandove", let me also jump here! If this is the first time this has happened, the suspension should only last 24 hours, so after this time, you should be able to resume sharing from your account. If you wish, I can reach out to the email associated with your forum profile, in order to look into this matter in…