Megan Dropbox Community Moderator

Hey @"hello-world-123", thanks for reaching out to our Community. Can we actually send you an email, so that we can take a closer look into this issue for you? Let me know!

Take your time @"J Harold W."! Give us a heads up when you're ready! 🙂

Hey @"Claudia1", welcome to our Community! First of all I'd like to say that I'm glad you're still around, and hopefully this all belongs in the past. As far as the files go, I'm afraid there's not much that we can do. Once a Dropbox account is deleted, then the files in it aren't recoverable. I wish I had better news…

Hey @"Dvan"! It seems our options are limited in this situation, as we can't determine the extent of OneDrive's interference prior to the account deletion. I'd recommend checking with OneDrive online to see if the Dropbox folder might have been synced there, as this could provide a way to recover your content. Regarding…

Hey @"CarlosC1515", have you used the "_field" part on your CSV as mentioned in the article provided above? For example, if the merge field is “name” in your template, the corresponding header row in your CSV file should be “name_field”.

I just sent you an email, in order for us to have a closer look into this @"Chinseokyen". I'll see you there, thanks!

Hey @"Nello Aun", did you follow the steps I provided in my earlier response? If so, did you successfully manage to switch to the stable build? 

Hey @"Nello Aun", thanks for posting here! How long has the app been stuck syncing content? Also, it looks like you're using a beta version of our app at the moment. Can you try our stable version, to see if this improves things? You can do this by going into your account settings on the Dropbox website and turning Early…

Thanks for the ticket number @"dajo"! I was able to locate your ticket number, and an agent will be with you as soon as possible. Hang tight, and thanks for your patience! 😀

Hey @"Chinseokyen", I'd suggest waiting till tomorrow to see if your sharing ability will resume. However, if this is an urgent case I can open up a ticket on my end for you, in order for our specialized agents to help you with that. 

Hey @"Chinseokyen", sorry to see you're experiencing this issue, let's jump right into this. Based on the error you received, it sounds like your sharing ability might have been temporarily paused. You can find out more info at this Help Center article. How long has it been since you were not able to share files/links? If…

Hey @"Reinke", when you connect your hard drive on a different device, do you view its contents directly from the drive itself, or do you copy them over to your Mac? Also, do you get a specific error when you try to open your Dropbox folder? Also, have you tried copying an example folder without using Time Machine, by any…

Hey @"dajo", would you mind clarifying the browser you're using on your end, please? 

I just sent you an email @"sdeba". I'll see you there, thanks! 😀

Hey @"Reinke", let's jump right into this! As a first step, can you check and confirm if your content is syncing as available offline before you backup your folder using Time Machine? Also, if you simply try to copy an example folder from within your Dropbox folder to your external drive, without using Time Machine do you…

Hey @"esheafe", let's jump right into this! Which browser do you use on your end when using Replay? Have you tried the same steps that you mentioned, while using a different browser by any chance? If not, feel free to give it a go and if you also notice the same behavior there, send me a few step-by-step screenshots in…

Hey @"Dvan", let me also jump in here! Can you try two things for me? One is to quit OneDrive -if you're using it on your device- and keep Dropbox running, and check if the files preview when you do that. If that doesn't work, can you try quitting both OneDrive, and Dropbox and try again?

Hey @"Jonein", let me also jump in here! I'm wondering if this behavior is happening because you're using the app's beta version, instead of our stable one. Want to try to change it, and see if you notice the same thing? You'd first need to go into your account settings on the Dropbox website and turn Early releases off.…

Hey @"T Brown", of course we can. I just created a ticket on my end for you. Reply back to me, and we'll take it from there. Thanks! 😀

As a test, would you mind trying another email address that isn't linked to an active Dropbox account, to see if you get the same results @"ellapot"? 

Hi @"HJChow", let's see what we can find together about this! The first thing we want to check, is the OS you're using on your Mac. Are you on Mac Sonoma, as the OP? Have you done a speed test on the computer, by any chance? While you're at it, feel free to let me know the app's exact syncing status at the moment, please.…

Hey @"edmooncs", thanks for posting here! Give me some time to check internally with our team, and I'll get back as soon as possible. Thank you!

Hey @"vinceskahan", let's jump right into this! Just to make sure we're on the same page: are you able to see your files inside your Dropbox folder, or not? I'm just trying to realize if you're using the online-only feature, or selective sync. Have you tried out these steps by any chance? If you right click on a…

Thanks for the heads up @"emwthsv"! I was able to locate the ticket on our system, and it seems that an agent is already working on your case. Hang tight, and thank you for your patience! 

Hey @"cydneejo", thanks for the screenshot! Is this shared content, or do you use a Team plan on your end? The notification you're seeing is because the file you're deleting is shared with other users. The "Delete everywhere" message can be removed by checking the appropriate option within the dialogue box of the message.…

Hey @"saydecee", I just checked your ticket number and it seems that the agent responded earlier. Can you check your emails again, and let me know if you can see their response?

Awesome @"TrustNordisk"! 😀 If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"aalves", let's jump right into this! Would you mind clarifying the version of the Dropbox app that you're using? Have you also checked the firewall and proxies on your machine, using the steps mentioned above in this thread? Let me know more, and we'll take it from there!

Hey @"Jual", let's jump right into this! First of all, sorry for the late reply, it seems that your message was misplaced due to the change in our Community interface. Do you still face the same issue? If so, are these folders team folders, or shared folders that exist inside their personal Dropbox folder? I'm assuming…

Thanks for the heads up @"saydecee". I can see that our specialized agents are already working towards a solution with you. Hang tight, and thanks for your patience!