Megan Dropbox Community Moderator

Hey @"Nirvaanatron", can I send you an email, in order for us to investigate further? 

Hey there, @"Joergen", thanks for posting here today! The behavior you described was quite odd indeed. I'm glad to hear that your great troubleshooting solved the issue, and that everything got back on track. Just to make sure I got this right: the app is now fully synced, and when you try to upload new content by adding…

Hey @"marksow", let me jump in here! One last thing I'd like to know is the version of the app you're using on your end. Just for us to make sure you're not using the beta version. You can locate the version by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. Lastly, when this happens…

Hey @"gerry12345", I hope you're doing well! I replied back to our email chain a couple hours ago. Did you have the chance to review my reply? 

I just sent you an email @"erlendur"! Reply back as soon as possible, and we'll take it from there. Thanks!

Interesting @"erlendur"! Can I send you an email, in order for us to have a closer look into this? 

Hey @"Nirvaanatron", what is the size of the folder you're downloading from the web? Also, do you happen to have any step-by-step screenshots, in order for us to have a visual into this?

Hey guys! I was ready to jump in here, and suggest some troubleshooting steps on my end, but it seems everything is now sorted for you, right? 🤓 Happy to see that your issue is now resolved! If you need something else, please let us know, and we'll be more than happy to help every step of the way. 

Hey @"Nirvaanatron", definitely give us a heads up. It's also worth checking if the file contains all of your content, if not we're definitely here to look into this. Thanks!

Hey @"Konishiki1745", thanks for the heads up! Just wanted to make sure that you've already followed these steps, right? If so, then I'd also suggest one last thing which would be to fix the level of permissions when the Dropbox application was installed. A user shared the relevant steps here. If this doesn't resolve your…

Hey @"JamrockN16", thanks for the heads up! I suggest that you post this under our "Ideas" section as a feature request. Just make sure to specify how you'd like for this to work, and specifically that you want it to be under the "All files" page. If you need something else, please let me know and I will be more than happy…

Hey @"Geoff Clegg", let's jump right into this! Since you already checked your deleted files page, would you mind taking a look at your events page too? Also, if we're talking about shared content, I'd also take a look at the account's sharing tab to see what it reports. Lastly, can you clarify which platform you used to…

Hey @"Laura Galassi"! Amazing news. Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi @"Konishiki1745", welcome to our Community! Did you have any other OS updates recently, right before this issue occurred? If you look at your system tray, do you see a small Dropbox icon, next to your WiFi? If so, can you hover your mouse over it, and let my know the syncing status it reports? It might sound trivial,…

Hey @"Laura Galassi", thanks for the heads up! As a first step, you need to make sure that you've installed the app with admin privileges. Another thing that I also noticed is that the version you're using at the moment is old. You need to use this link, or this one to update to a newer version. I'd love to know how the…

Hey @"RyanC", thanks for the info! If the pop-up goes away when you click on it, then it sounds like it's working as it should. At the moment, you wouldn't be able to stop the pop-up unless you click on the badge. You could always disable the badge entirely, but I didn't suggest it since this isn't what you wanted. If you…

Hey @"Isuru W"! If your files were transferred upon your initial removal, you can have the team admin, or the person the files were transferred to, share them back with you. That said, since we don't have any account-specific visibility, it might be best to get in touch with our support team directly. Once you do, feel…

Hey all, thanks for reporting the issue! I checked internally with our Team about it, and it seems that this is a known issue. Our team is working towards a fix, and we'll let you know once it's implemented. In the meantime, make sure to keep your Dropbox app up-to-date with the latest version. Thanks a bunch for your…

Hey there, @"RyanC", welcome to our Community! What happens when you click on the badge itself? Do you still see the same pop-up window then, or does it disappear? Also, would you mind clarifying your OS, along with the Dropbox version that you're using on the machine? Let me know more, and we'll take it from there!

Hey @"Laura Galassi", let's jump right into this! As a first step, can you let me know the Dropbox version that you're using on the device? When did you first notice this behavior? Also, have you tried any of the troubleshooting steps mentioned in this thread? Keep me posted, and we'll take it from there!

Hey @"gerry12345", no worries! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there!

I just sent you an email @"Thao Ta"! Reply back to me, and we'll take it from there!

Hey @"Thao Ta", no worries I'm here to do help as much as possible. Can I send you an email, in order for us to have a closer look into this? 

Hey @"rnacreous", thanks for posting here today! Just to make sure we're on the same page here, can you confirm that you're talking about our 2FA feature? If not, feel free to clarify more. Do you have any issues accessing your Dropbox account? If you have any screenshots of what you see on your end, they're more than…

Hey @"gerry12345", do you still get the same error when trying to share content? If so, then can I send you an email in order for us to investigate further? 

Hi @"Thao Ta", let's see what we can find together on this! Based on the error you received, it sounds like your access to shared links might have been temporarily paused. You can find out more info at this Help Center article. Did you get an email from Dropbox informing you how to resolve this? If so, when exactly? This…

Hey @"Reny1105", thanks for posting here! Did you try what @"Mark" suggested above? Just wanted to check in and see if you're still facing the same issue. Keep me posted!

Hey @"Michel J", awesome news! That's what we like to hear (or read in our case) 😇 If you need anything else, we'll be one post away. Have a wonderful week ahead, thanks!

Hey Alain, happy Monday! 🤓 I hope you're doing well. I definitely appreciate the heads up here, since it'll be helpful for other users facing the same issue too. Wishing you a wonderful week ahead!

Hey @"SirRoke", thanks for posting here, and let me jump in to help! When did you first notice this behavior? Also, do you happen to have any screenshots in order for me to have a visual? Keep in mind that Support isn't available during the weekends, that's why you might be having trouble reaching them. If you have a paid…