Megan Dropbox Community Moderator

I just sent you an email, I'll see you there @"David C.163"! Thanks!

Hi @"Anne A.", welcome to our Community! Starting March 4th, 2024, your Dropbox Vault folder will be automatically converted into a regular Dropbox folder that doesn’t require a PIN to open. That applies to all of our users. If you’d like to convert your Vault folder before that you can click this link:…

Hey @"hdouglas", let me also jump in here! How long has the app been stuck in this syncing status? Try to also make sure that all other apps are closed and that there's no antivirus, firewall, VPN etc. running, and then start the Dropbox app again. Have you also checked out this article for some possible troubleshooting…

Hi @"joecohs", a few more clarifications please. How many files do you sync locally on any of the affected devices? You can click the Dropbox folder then click "File" from the Finder menu, and then "Get Info." What's the syncing status of the app right now? Also when the icon goes missing, does the Dropbox app quit, or…

I'd be happy to explain, but I'd like some additional details on my end @"David C.163". Would it be okay for me to reach out internally, in order for us to have a closer look? 

Hi @"Hawkeye00", thanks for walking me through this. Would you mind clarifying when did this first start? Also, what is your exact OS and plan that you're currently using? Keep me posted! 

Thanks for all the info @"David C.163". At the moment your files are available offline. What you wish to achieve is make them online-only (icons with the little cloud). I did some research on my end, and in order to have the online-only option you'd need to join the Dropbox for Windows 10+ beta. You can to opt-in to the…

Hey @"fjf", do you get the same error again? If yes, how long has this been happening for? 

Hi @"kachunyu", let me also jump in there! So it seems like we have two points here: one with how the website uploads content and one with the app, specifically when you use the sync now function. As a first step, would it be possible to try uploading content using a different network/connection, to see if you get those…

Hi @"K_Rose", let me jump in here! Can you send us a couple of screenshots, in order for us to have a visual of the duplicates? Please redact any personal info that might be shown there. Also, just to confirm what subscription do you use on your end?

Hey @"Mother of the Bride", wishing you a great Thursday! Based on everything that you described it sounds like you're using a File Request on your end. Keep in mind that if someone is logged into their Dropbox account, then they shouldn't be asked for their name and email address each time. However, some other guests…

All right @"Gaatjeniksaan", since I understand that the experience is inconsistent, let's also try the following, depending on what you get this time: 1) If you get the CAPTCHA challenge again, please try pressing on the audio button instead to see if it makes any difference. 2) You mentioned a "two-factor authentication…

Hey @"ps4"! 😀 Happy to see that everything is now back on track. If you need anything else, we'll be one post away. Cheers!

Thanks for posting on our forum, @"ps4"! Let’s have a look. First off, have you taken a look at this Help Center article regarding high CPU usage? If not, please check it and let me know if any of the info there seems to help. If you upload a small text or image file via the desktop app instead, does it sync normally to…

Hey @"Gaatjeniksaan", appreciate your info! Since the CAPTHCA isn't always present, does that mean that the web allows you to log into your account without an issue, or do you get any other errors? Have you tried disabling any add-ons and extensions -if you already use them- since they can interfere with expected browser…

Hi @"Gaatjeniksaan", let's see what we can find about this! Just to make sure we're aligned: I'm assuming you're trying to sign into your account using our website, and not the desktop app, right? If not, feel free to clarify. Also, since you mentioned you're using a Team account, do you notice this on multiple user…

Thanks for checking anyways @"David C.163"! In your two initial screenshots, it looks like you're clicking directly onto the Dropbox folder. If you click on a folder residing in your Dropbox folder, do you see the option there, or still no luck? I'd also like to know the app's version and syncing status. You should be able…

Hey @"Marc S.7", let me jump in here! You can remove a member from your shared content using these steps. If you have any trouble doing that, let me know more. 

Hi @"David C.163"! Have you recently updated your OS by any chance? Also, would you mind following these steps and let me know if anything changes? 

Hey @"Stutra", I just sent you an email! I'll be happy to continue troubleshooting there, thanks!

Hey @"Spicula", thanks for posting here! Keep in mind that computers sync directly with the Dropbox website, not with each other. To find where the problem lies, start by comparing the files in the Dropbox folder on that computer against the Dropbox website. For instance, when making a change on file X, instead of checking…

Hey @"edopix", welcome to our Community! To concentrate our efforts on further improving our existing security features and building new capabilities around advanced data protection, we’ve made the decision to discontinue Dropbox Vault. From March 4th Dropbox Vault will no longer be available. If you’re currently using…

Hey guys! Thanks for showing your interest in Dropbox Vault. To concentrate our efforts on further improving our existing security features and building new capabilities around advanced data protection, we’ve made the decision to discontinue Dropbox Vault. From March 4th Dropbox Vault will no longer be available. If you’re…

Hey guys! Thanks for showing your interest in Dropbox Vault. To concentrate our efforts on further improving our existing security features and building new capabilities around advanced data protection, we’ve made the decision to discontinue Dropbox Vault. From March 4th Dropbox Vault will no longer be available. If you’re…

Hey guys! Thanks for showing your interest in Dropbox Vault. To concentrate our efforts on further improving our existing security features and building new capabilities around advanced data protection, we’ve made the decision to discontinue Dropbox Vault. From March 4th Dropbox Vault will no longer be available. If you’re…

Hey @"joecohs", thanks for the heads up! Does this happen for instance when you restart your device? Also, do you all use the same network? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hey @"u_ua", no worries let's jump right into this. Could you clarify when you first noticed this behavior? I'd also appreciate a step-by-step on how you produce this error. Also, what OS do you use on your end? Based on the screenshot it looks like you're using an Apple device, right?

Hey @"joecohs", thanks for posting here! Weird indeed. Do you use a Team account on your end? Also, do you remember when this started happening? Even since this behavior started, have you tried uninstalling the app entirely and then reinstalling again? Also, can you confirm your current OS and Dropbox version? I know you…

Hey @"u_ua", thanks for posting here! How long has this been happening? Have you tried any of the troubleshooting steps we've provided in this thread? Asking because I need to make sure we're on the same page here, before we proceed. Keep me posted!

Hey @"michaelelias"! If you had a Dropbox folder, you most likely used our app. It sounds like you enabled our Backup at some point. Can you also check your Backup page online, and let me know if you see anything? If not, and based on what you're describing it sounds like they never synced to our servers, so you may need…