Megan Dropbox Community Moderator

Hey @"Randy C.18", thanks for posting here! Just wanted to check in with you, and ask for more details on what you're experiencing. Is everything settled now? Also, did you have the chance to review Rich's response? Keep me posted, and we'll take it from there!

Hey @"vivianonearth", thanks for posting here! Our team is aware of this, and actively trying to come up with a fix. I'll make sure to update the thread once we have news about this. Thank you so much for your patience, and understanding! 💪

Hey @"Isuru W", just wanted to check if you had any updates on this. I'm afraid that without the admin's help, our hands are tied as to how this works. They'd need to take action on their end, in order to restore your content.

Hi @"gerry12345", let's see what we can find together on this! Based on the error you received, it sounds like your access to shared links might have been temporarily paused. You can find out more info at this Help Center article. Have you recently shared a link which could have been downloaded many times, or to a large…

Sorry that I couldn't be the bearer of good news @"polyesterem". If you need something else, give us a shout, and we'll be one post away. 

Hey @"Michelle Barry"! It looks like these are members that are added to your folder with viewing permissions. I'd suggest that you either remove them from the folder using these steps, or create a new folder. Once you do that you can then follow the steps mentioned here in order to create a shared link, and then send it…

Hm, I see thanks for checking anyways @"polyesterem". If you don't see any recent activity when visiting your events page, then here's what I think might have happened. You mentioned that you were using the app to add content to your Dropbox account. Either the app had stopped syncing to your account online, or you didn't…

Hey @"polyesterem", let me also jump in here! Can you check your account's events page, and let me know what it reports? Also, in the past did you upload your files using the desktop app, or our website? When was the last time you saw your files online?

Hey @"Michelle Barry", what steps did you follow when creating a shared link? Also, would you mind clarifying where you were able to see the email addresses? Feel free to send me a screenshots in order for me to have a visual, but omit any personal info shown there. Thanks!

Hey @"Michelle Barry", thanks for posting here! Currently there isn’t a way to prevent members of a shared folder from seeing the other members. Shared folders are intended for collaboration, hence why. However, if you do share your folders with a single user then they will only be able to see what is shared with them, and…

Hey @"Brendan Fanning", let's see what we can find together about this! What kind of charge was this? A credit card one or an iTunes/Google Play one? Have you tried our payment lookup tool, to see which email address this payment is linked to? I'm suggesting this, in case you have a forgotten Dropbox email that's…

Hi @"NikkyH", let's see what we can find about this together! As a first step, can you clarify which browser you're using at the moment, and also confirm that you're following these steps? I'd like you to also try a different browser, just to notice if the behavior remains the same there. Keep in mind that when creating a…

Hey @"Ahmed Mohamed", sorry to hear you're having issues with this. Is this your first time getting this error and did you receive an email from Dropbox informing you about it perhaps? You can find out more info about this here. Have you recently shared a link which could have been downloaded many times, or to a large…

Hi @"g v.", thanks for posting here! If I'm being honest, the goal is to update most of the users to File Provider. However, this might not be possible if we keep in mind different criteria about the user's storage space, and device requirements needed for this. The steps provided in the Help Center article work if you've…

Hey @"serenke3", no worries, I was asking for the properties of your Dropbox folder, but it looks like you were able to send me a screenshot. If you click "view sync issues" do you see any reports there? If not, then can I send you an email, in order for us to have a closer look into this?

Awesome news @"DB_LisaV"! Happy to see that everything is back on track. If you need something else, please let me know and I will be more than happy to help every step of the way! 😇

Hey @"GaryH_BAR01", thanks for posting here today! In order for me to have a visual, would you be able to send me a screenshot of the exact message you get? I want to check if you have the option to click "Don't show this again" or anything similar. It'll also be helpful to know if you notice this behavior only when trying…

Hey @"serenke3", what is the exact OS you're using? If I'm not mistaken it looks like you're on Windows 11, correct? Can you please locate your Dropbox folder, right click on it and check its properties? I'd like to see approximately how many files you have locally. One more thing: if you add a file inside your Dropbox…

Hey @"serenke3", thanks for the info! Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Can you check if the Dropbox bandwidth settings have any limits set? Also, if you open your Dropbox folder, can you locate the…

Hey @"thecargocultnz", thanks for the info! Do you face slow upload speeds only when using the Dropbox desktop app, or does this also happen when you're uploading through the Dropbox website too? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the…

Hey @"serenke3", welcome to our Community! How long has this been an issue for you? Have you tried uninstalling, and then reinstalling the app, by any chance? Also, is it possible that the files that have trouble syncing are using these invalid characters? Keep me posted, and we'll take it from there!

Hey @"thecargocultnz", sorry to hear about that! If you're up for it, I'd like to do some troubleshooting just to see if everything is working the way it should, or find a way to help with this. Would you mind sharing your device's current macOS, along with the Dropbox version that you have installed there? You can find…

Hey @"amelchi", the reason I haven't reached out internally is because my colleague, @"Walter" might be onto something here. Since the app works, and you can see the icon when in safe mode, then it sounds like one of your third-party apps might be interfering with Dropbox. I suggest that you individually pause one at a…

Hey @"mhauby", let's jump right into this! Do you notice this behavior only when trying to delete that particular folder or photo? Is this a shared folder, or one that you own? If you have any screenshots of this flashing, please feel free to attach them here. Keep me posted, and we'll take it from there!

Hi @"DB_LisaV", let me also jump in here! It looks like these files are fully synced as online-only. Would you mind trying out these steps to make them available offline, and let me know if that does the trick for you?

Hi there, @"coppo23", happy Monday! Thanks so much for sharing this with the rest of our Community users. I think it's super interesting to see the steps that helped you resolve it, and also learn on our end too. Wishing you an amazing week ahead, and if you need anything else, just give us a shout! 😇

Hey @"Jamieharrington", thanks for posting here! Judging by your latest message in this thread, it looks like you managed to fix this issue, right? 😇 Just checking to see if you'd like me to jump in here, and troubleshoot with you, or if you're all set. 

Hey @"felixcat", sorry to hear you're going through that! Just wanted to check in with you, and see if you're still going through this. Have you tried sharing an example file/folder to see if you still get the same error? If you do, let me know and I'll be happy to send you an email. Let me know more, and we'll take it…

Hey @"shutterbuggpro", sorry to hear about that! Just checking in with you, to see if you're still facing the same issue here, or if everything has now been resolved. Keep me posted, and please double check if the issue remains when you take a screenshot, and I'll be happy to log a ticket on my end for you. Thanks a bunch!

Sure thing @"empow4515"! I reached out via email, and I'll be happy to continue troubleshooting there. Thanks a bunch!