Megan Dropbox Community Moderator

Hey @"Octave Music", let's jump right into this! If I understand correctly, it sounds like you're using our desktop app when creating a Transfer. Do you notice the same behavior when using the website? Also, does this happen with all the files you try to upload, or larger ones? Let me know more, and we'll take it from…

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Hey @"hshupe16", let's jump right into this! Does this only happen when the user is trying to open .xlsm files? Do you notice the same behavior with other files too? I'd love to know an estimate as to when this started happening. You also mentioned that the files are offline. Do you mean they're available offline, or…

Hey @"bulldogman"! Could you check for a little Dropbox icon on your task bar next to your WiFi? Do you see it present there? If so, can you hover your mouse over it, and let me know the app's current version and syncing status? It should look something like this:

Hey @"franzanth", let me also jump in here! There's not a specific hard drive space number that we're aware of. This happens automatically on the back-end. In any case, your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the…

Any time @"emgdc"! 😇 Have a great week ahead, thanks! 

Hi there, @"Gazzy", welcome to our Community! How exactly did you share content with that person? Did you directly add them to the file using these steps? If so, then they'd need a Dropbox account in order to view the file. Did you perhaps share a link with them? In that case, they should be able to preview the content…

Hi @"dropitlikeitshot1", thanks! I just sent you the email! 📩 I'll see you there. 

Hi @"emgdc", thanks for posting here! If you try accessing your admin console, then settings and then app permissions are you able to make the necessary changes then? Looking forward to your reply! 

We might need to check this internally, if you don't mind @"dropitlikeitshot1". Can I send you an email, please? 

Hey @"Martin D.22", let me also jump in here! Keep in mind that the app will most likely connect to the same Dropbox account that you've signed into the Dropbox website. Make sure to sign out of both the Dropbox website and the app, then sign back in to the correct Dropbox account using the website, and then try the same…

Hey @"michaelalandove", let me also jump here! If this is the first time this has happened, the suspension should only last 24 hours, so after this time, you should be able to resume sharing from your account. If you wish, I can reach out to the email associated with your forum profile, in order to look into this matter in…

Hey @"robin8888", thanks for posting here today! Just to make sure we're aligned here: are you referring to the little window pop-up that you see when clicking on your small Dropbox icon, next to your WiFi? Looking forward to your reply!

Hey @"STI2", thanks for posting here! Would you like to share some additional details in regards to your files getting deleted? Have you tried any troubleshooting on your end? I'm asking, so that we can be aligned before we proceed. As for our chat window, rest assured; I'll forward your feedback to the appropriate areas…

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

In this case, can I send you an email in order for us to have a closer look into this @"fooosco"? 

Hey @"leadteam", sorry to hear about that! I truly understand how frustrating the situation must be for you and your team. Please know that your concerns are important to us. I checked, and saw that one of your tickets have been escalated to our specialized team, and they will be in touch with you as soon as possible.…

Awesome @"solidcolour"! 😇 If you need something else, please let me know and we will be more than happy to help every step of the way. 

Hey @"EricPleaseHelp", sorry to hear about that syncing issue of yours. You mentioned that you've already contacted our Support team about this. Would you mind sharing your ticket number with me, in order to locate on our system? I'd like to check the steps provided, and the progress you made there. Did you also perform…

Hey @"xmarc999" let me jump in here! I wonder if you get the same error if you manually try to change the files from online-only to available offline. You should be able to right click on a file/folder, and change its status that way.

Let's try a couple of things, to see if they're going to remedy this @"fooosco". Can you try temporarily signing out of the app, and then back in? After that, I'd also suggest that you adjust the app's bandwidth limit to "Don't Limit" to allow Dropbox to use as much as possible. That should hopefully make the app sync…

Hey @"fooosco", thanks for the info! Can you also try downloading and updating to our latest stable build (222.4.5042)? Do these indexing, uploading and downloading numbers remain stuck, or not? Do you happen to have a rough estimate of the amount of files in your Dropbox folder? Could they be more than 300K, which is the…

Hey @"SamuelAugust", I'd like to check if maybe this is a browser-specific issue or not. Could you try a different browser, or an incognito tab on Chrome, and let me know if you still notice the same thing?

Hey @"fooosco", welcome to our Community! Could you hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi and clarify the app version you're using, along with its current syncing status? I’d also like you to right-click on your local Dropbox folder directly, select “Get info” and send me a…

Hey @"SamuelAugust", let me also jump in here! Do you notice this behavior when you use a specific browser? If so, which one? If you happen to have any screenshots demonstrating what you see on your end, they're more than welcome. It'll help us get a visual too. Thanks!

Hi there, @"Butl Nor", welcome to our Community! I see where you're coming from, and how important that would be to you as a photographer. At the moment, we don't know when or if that's going to happen. However, we listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily…

Hey @"H Wilson", I just sent you an email! 📩 Reply back to me, and we'll take it from there. Thanks! 

Hey @"aaronknyb", let me jump in here! Office Online auto-saves your content back to Dropbox at regular intervals. I don't believe there's a direct way to disable this feature. However, as a workaround you can duplicate the existing master file, and make any necessary changes there.

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.