Megan Dropbox Community Moderator

Hey @"david ******", happy Monday! Did you follow the steps that @"Rich" provided earlier? Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"iljd", we have no updates on this as of yet. 

Hi there, @"Mustafa Kozanoglu ", thanks for joining our Community! Does this error message appear when you try to copy a file that exists inside your Dropbox folder? Do you have OneDrive active and running on your machine? I'm asking because based on the error message, it seems that this might be caused by OneDrive, not…

Hey @"JonesDK"​, let's jump right into this! When did you first notice this behavior? Also, does this only happen inside a certain sub folder within your Dropbox folder, or does it happen across all the files inside it? Feel free to send me a screenshot, in order for me to have a visual too. While you're at it, can you…

Hi there, @"rmhines", let's jump right into this! If you have edit access to the folder, it'd need to take up space in your account as well, so that you can edit it. Keep in mind that if you no longer need the folder or its content, you can remove your own access by following the steps here. Otherwise, you can always…

Hey @"highpoint7"! Both your online-only and available offline files should be deleted from your account online if you try to remove them from your local Dropbox folder. That happens because any changes you make locally should be synced online, and vice versa. So, if you remove an online-only file from within your Dropbox…

Hey there, @"highpoint7", thanks for posting here! I'd suggest what @"Rich" already mentioned. If you have further questions you need help with, don't hesitate to let me know. Thanks a bunch!

Hey @"apcneves", I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hey @"majko123", welcome to our Community1 In regards to the thumbnails on your macOS, are you able to see them when switching the files from online-only to available offline? I'm guessing you have no issues when trying to open the files, right? Also, do you notice the same behavior when using your Windows device? Lastly,…

Hey @"Andsmi"! Since you're still facing the same issue, I went ahead and reach out to you via email. That'll help me investigate further. Reply back to me, and we'll take it from there. Thanks!

Hey @"wefjhlagsdfdsf", thanks for posting to our Community! I'd appreciate some more time in order to check internally with our team about this. While we're at it, would you mind clarifying the OS version you're using? Also, do you have admin privileges on your OS profile? Let me know more, and we'll take it from there! 

Awesome news @"David All Tracks"! 😇 If you need something else, please let me know and I will be more than happy to help every step of the way. 

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Hey all! Thanks for reporting this to us. I checked with our Team about this, and it looks like it was a temporary issue that should have now been resolved. Can you try the link again in order to purchase the plan, and let me know how it goes? Thanks!😇

Hey @"David All Tracks"! I just replied back to you. Thanks!

Hi @"pietrovalelongo", thanks for the heads up! Based on the screenshot this looks like a Windows message, not a Dropbox-related one. You earlier mentioned an error that said "availability status: sync pending". Do you have a screenshot of that one too? Also, seeing as the folder is called "temp", could it be related to…

Hey @"kevinr6287", thanks for posting here today! Indeed the feature you mentioned isn't present when using our mobile app. You'd need to manually let the members of the shared folder know that you added new content, when doing it while using the mobile app. I would suggest that you use our "Ideas" board, in order to…

Hey @"pietrovalelongo", let's see what we can find together about this! As a first step, would you be able to send me a screenshot of the message you get when trying to delete the folder? I'd like to have a visual too. Also, what is the app's current syncing status? I'd like for you to try something too. Can you quit the…

Hi @"Tim74", thanks for sharing what worked out for you in this thread since it might also help other users. We're definitely keeping an eye on all the reports, and working to resolve them. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"GGGNY", thanks for sharing your updates with us. Happy to see that everything is back on track. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Take as much time as you need, @"peteauto"! We'll be one post away.

Hey @"peteauto", welcome to our Community! Is the issue resolved now, or do you notice the same behavior? I'm asking because I'd like to see how to proceed here, and if you wish for me to reach out internally about this, or if it's no longer a problem. Let me know more, and we'll take it from there!

Hey @"David All Tracks", let's jump right into this! I went ahead and reached out to you via email, in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey everyone, thanks for reporting this! I went ahead and reached out to you via email, in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a lot. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"ccjc4sub", let me also jump here! I'd love to have a visual of what you described. Can you send me some screenshots of the behavior you mentioned? You can either copy and paste your screenshots here, or you can click the camera-like icon in order to attach them back to me. Keep me posted!

Hey @"SoundsEngaging"! Thanks for the update. 😇 If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi @"BgRemove24h"​, thanks for bringing this to our attention. It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? Keep in mind that I used your Community-linked email…

Hey there, @"Shell1" let's jump right into this! As a first step, I'd like to make sure that the app is fully synced. Would you mind checking the app's current syncing status, and let me know what it reports? Also, are you referring to individual photos, or folders? I'm asking in case you have somehow removed some local…

Hey @"candice3", sorry to hear about that! I just tested what you described on my end, and it looks like I'm able to create a folder once I select the designated path, name and then hit "Enter". I just tested what you described on my end, and it looks like I'm able to create a folder once I select the designated path, name…

Hey there, @"Guy m". Did you follow the steps that my colleague, @"Hannah" provided in her previous response? Did you come across any issues while doing so?