Megan Dropbox Community Moderator

Hey @"Brian" B.9, let me also jump in here! Kindly note that as @"Mark" mentioned these are special characters, and searching for them will not provide any results on the web platform, this is an expected product behavior. As a possible workaround, you can always try renaming the questioned file with compatible characters…

Hey @"folder", let me also jump in here! Do you get the error on the screenshot, right when you're about to run the .exe file? In any case, can I send you an email, in order for us to have a closer look into this?

Hey @"mmoe", thanks for taking the time to write on our Community. When it comes to cancelling your Dropbox Sign subscription, this article might help. In any case, I'd be more than happy to help with further questions you might have, just share some additional info with me, and ask away. Keep me posted, and we'll take it…

Hey @"Alfonsu", I just sent you an email. Reply back to me, and we'll take it from there. Thanks!📩

Thank you for confirming the case and all the details provided @"robecq". The reason we had you check is the fact that we would expect this kind of behavior, potentially, through the desktop app, due to an unexpected move or third-party interference. Since this action happened through mobile, as far as I'm aware, it might…

Hey @"bestvirut", thanks for posting here today! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hey @"AlBundy1", sorry to hear you're having issues with this! If I understand this correctly, it sounds like you're using Dropbox on File Provider for your Sonoma device, right? I'd like to have a closer look into this, if you don't mind. Would you be able to clarify the Dropbox version you're using on the machine? You…

Hey @"Lorrije", let's see what we can find together about this! What kind of charge was this? A credit card one or an iTunes/Google Play one? Have you tried our payment lookup tool, to see which email address this payment is linked to? I'm suggesting this, in case you have a forgotten Dropbox email that's subscribed to…

Hey @"bulldogman"! In that case, could you install the app using this link? Either the app has been uninstalled, or it was never installed on the machine. 

Hey @"cfrivera1", would you mind hover your mouse over the little Dropbox icon, next to your WiFi and let me know the app's version? When did you first notice this behavior? 

Hey @"Octave Music", thank you so much for the link! I will pass on your comments to the relevant departments so that we can further improve our product. I'll make sure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve.

Hey @"cfrivera1", let me also jump in here! Does this happen with newly added files, or existing files? I'm asking because this setting allows files to remain available-offline by default if they are added on the web or via another device. If you select your content inside your Dropbox folder, right click on it, and choose…

Hi there, @"radionadine", welcome to our Community! Let me answer your questions one at a time. How does Dash work and is it AI enabled? Dash is an AI-powered universal search tool that allows you to find files, links and knowledge across connected apps. It acts as a smart layer on top of your tools, indexing metadata and…

Any time @"mdemers"! 😇 If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"Frank P E.", I'd just like to check if you're maybe using a beta version, this is why I asked for it. It could be the culprit of some issues, so I'd definitely appreciate it if you could check. While you're at it, can you also clarify if you've tried pausing OneDrive by any chance? Did you notice the same behavior…

Hi @"TechManiacHD", I just sent you an email! Reply back to me, and we'll take it from there. Thanks!

Hey, @"mdemers", let's jump right into this! When you're sharing a link, your client should be able to download the folder locally on their device. However, the content wouldn't sync between accounts. It would essentially be an individual folder inside their Dropbox. In order to achieve what you want, you might want to…

Awesome news, @"michaelalandove"! Thanks for the heads up! If you need anything else, give us a shout, we'll be around. 🤓

Hi @"Alain Church"! I'm glad things improved, and that you got the "Don't ask me again" prompt there. I appreciate your updates on this, since they're going to help us and the users reading the thread get a full picture of the case. 😇 Definitely keep an eye on it, and let us know of anything else pops up. If you need…

Hi @"Frank P E.", let me jump in here! Can you let us know which version of the Dropbox app you're using and your exact OS? You can see that, along with the sync status of the app, by hovering over the Dropbox icon in your system tray. One more thing: if you temporarily pause OneDrive, and try to take a screenshot do you…

Hi everyone!👋 I’m Megan, and I'm a Community Moderator here, and I’m based in Europe! Whether I'm jumping in to help with a question, cheer on your ideas, or just keep things running smoothly behind the scenes - I'm here for it all. When I'm not behind the scenes of the forum life, I'm usually wrangling my dog and my cat,…

Hey @"Alain Church", thanks so much for the screenshots! So, just to sum it up here: in the first couple of screenshots it seems you're deleting the folder "Screen Clip" and then when you reboot, you get the second screen with the delete message. Are those files related to the "Screen Clip" folder by any chance? Do you…

Hey @"jk33"! Yes, my bad. I meant the folders you choose to de-select. I corrected my previous response for clarity. I don't think that your Dropbox folder's location could be causing it, I just wanted to have an insight as to if your device is using the File Provider update. If you can change them by right clicking on…

Hey @"Octave Music", if you could try the website too, that would be helpful since it'd give us an insight. Also, do you notice the experience being consistent regardless of the network connection? Can you try a different one, just to check? If I were you, I'd also make sure that there's no third-party app interfering with…

Hey @"jk33", thanks for the info! When using selective sync, the folders you choose to deselect will essentially not be visible locally on the device, only when you visit your account online. If I understand this correctly, these folders got synced locally, but they appeared to be online-only, right? If you right click on…

Take your time, and if you're having trouble let me know anyways @"Alain Church"! Thank you so much for trying! 😇

Hey @"AnuradhhaBShah", can you try uninstalling the app, and then reinstalling it to see if the behavior remains the same? 

Hey there, @"AnuradhhaBShah", welcome to our Community! Can you let us know which version of the Dropbox app you're using and your exact OS? You can see that, along with the sync status of the app, by hovering over the Dropbox icon in your system tray. Also, if you’re on macOS Catalina 10.15 or higher, you should have seen…

Thanks for bringing this to our attention, @"jk33". Can you let us know which version of the Dropbox app you're using? You can see that, along with the sync status of the app, by hovering over the Dropbox icon in your system tray. Also, what steps have you tried so far on your end, and what is the behavior you see? Keep me…

Hey @"Alain Church", let me jump in here too! I definitely see where you're coming from, and it is far from ideal, but I'd like for us to see what we can do about that. I'd love to have a visual of what you see on your end. Once you're back home, and have access to your laptop, could you attach some screenshots of the…