Megan Dropbox Community Moderator

Hey @"gunrunnerjohn"! Happy to see that your issue is now resolved, and that everything is back on track. If you need anything else, we'll be one post away. Wishing you an amazing week ahead. 😇

Hi @"shelley3", sorry for our late reply here! Is it possible that you upgraded a different account than the one you're looking at? Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? If you used our website, then have you tried using our self-serve look-up…

Hey @"rrstockertx"! I'm afraid we don't have access to external links due to security and privacy reasons. Can you attach them back to me by clicking the camera-like icon when you type your response? My end goal here is to better understand what's happening, in order to provide you with the next steps and help with your…

Hey @"gunrunnerjohn", let me jump in here! Can you please turn the Camera Uploads feature off and then turn it back on, to see if that helps? Also, if you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", does it help at all? Thanks!

Hey @"Mark"! I'll definitely share this with our team. All the comments are quite helpful so if you have any additional thoughts feel free to share them with us. Thanks a bunch!

Hey @"bristolchoral", thanks for posting here! Your feature request for this is always welcome, however keep in mind that you're referring to a 3rd party software, and not directly to Dropbox. I will pass on your comments to the relevant departments, and I will do everything I can to ensure that your voice is heard. If you…

Hey there, @"Mindy5", sorry to hear about that! It sounds like you're experiencing what's described in this Help Center article, right? Have you tried to remove any unwanted shared folders or delete some of your content in order to bring your account below its allocated quota? Let me know more, and we'll take it from…

Hey @"LesaW"​, let's jump right into this! When did you first notice this behavior? Also, are you referring to the cloud icon shown in this article? If so can you follow these steps but instead of online-only, make sure your files are available offline? Also, would you mind clarifying which app version you currently have…

Hey there, @"jasonptaylor", let's jump right into this! Can you send me a couple of screenshots -omitting any personal info- showing your account's space when you check your notification center, and what you see in your dashboard too? While you're at it, can you also check your account's plan page online, and let me know…

Hi @"danielneotropico"! Thanks for sharing with more info with us about this, and I'm happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. Have a lovely weekend ahead,enjoy! 😊

Hey @"mrrichardlewis"! Happy to see that your issue is now resolved! Have a lovely weekend ahead, and let us know if you need anything else! 

Hey @"ethankorvne", thanks for posting here! If you access your Backup preferences in the desktop app, are you able to see the option there? Let me know more!

Hey @"ShalomAdmin"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"cosmicmadman"! Would you mind clarifying your OS, along with the version of the Dropbox mobile app that you're using? Can you include a screenshot of the Camera Uploads settings in the Dropbox app along with your Dropbox permissions settings? (Note: These are settings for your device, not the Dropbox app.) On…

Hey @"ShalomAdmin"! I just replied earlier on this thread, but you might have missed my reply. Nudging you in case you didn't see it. You might want to give a go to the steps I've provided. If you have any questions, I'm here.

Hey @"Jack Nussbaum", let me jump in here! You mentioned that you had some login issues. Is it possible that you're checking the wrong Dropbox account? Also, one important thing: which platform do you check in order to locate the files? If you visit your account online, are you able to see the changes and does your…

Hey @"ShalomAdmin", thanks for reaching out to us. Would you mind clarifying what kind of plan you're currently using? I'm asking because it sounds like you might be in a locked state since you mentioned our Basic plan, but formerly had a team account. You can read more about this here. Provided that's the case, then…

Hey @"rrstockertx", let's jump right into this! When you say you can't login to the desktop app, can you let me know more? Do you get any specific errors when you try? When did you first notice this behavior? Also, would you mind clarifying the app's syncing status? You can find both by hovering your mouse over the little…

Hi @"kempec"​, thanks for bringing this to our attention. It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? Also check out some of our FAQs on this page. The one titled…

Hey @"Berke Mert"! Let's try one more thing. Can you follow the steps mentioned here under the second section for "Dropbox would like to access files on a removable volume" and uncheck the box? I'd love to know if that changes things at all. 

Hey @"Azona"! I just replied back to you asking for more info. I'll see you there, thanks!

Hey @"TM100"! If the app is still syncing that might be the culprit there. Essentially the app needs to be fully updated before any of the changes that you make get applied. When you say you logged on and off, do you mean that you signed out of the app using these steps? Does the issue go away after rebooting your device…

Hi there, @"TM100", welcome to our Community! When did you first notice this behavior? Also, would you mind clarifying the app's syncing status? You can find this by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi. If you navigate inside your local Dropbox folder, and right click on a…

Hey @"Impalatech", let's jump right into this! Can you let me know what this pop up says? If you have a screenshot, you should be able to attach it here by clicking the camera-like icon when replying back to me. In some cases you might need to do it using a desktop device. When did you first notice that, and how much space…

Hey @"yavaldaronn"! Other than what I've already mentioned, I'm afraid there's not much that we can do. You can always reach out to our support team as a last resort to see if there's anything other information they can provide. If you need something else, please let me know and I will be more than happy to help every step…

Hi @"Azona", thanks for the speedy reply! I just reached out to your Community-linked email address, in order for us to have a closer look into this. Please check if you received my reply. Thanks!

Hey all, thanks for the update! Based on all the necessary info we've gathered, this issue seems to be stemming from Avast, and not us. I'm afraid our hands are a bit tied here in regards to this. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi there, @"yavaldaronn" let's jump right into this! At the moment, referrals and the various device promotions are your best shot at earning some bonus space. You can see more about our referrals here, and about our promotions here. Since you've already reached the maximum space you can earn from using our referrals, I'd…

Hey there, @"Azona", welcome to our Community! Based on what you described, you’re trying to obtain the security code when trying to regain access to an account associated with an email you no longer have access to either. I checked on our system, and it seems an agent replied back to your request asking for more info. Can…

Hey @"Cameron Knott", let me jump in here! If you follow these steps, do you notice the same behavior? -Open the Dropbox mobile app. -Navigate to the folder where you want to save your file. -Tap the "+" (plus sign) at the bottom of your screen. -Choose "Create or Upload File". -Select the files you want to upload from…