Megan Dropbox Community Moderator

Hey @"lthibx"! As a first step, I'd recommend checking the desktop app's preferences under "Backups", in order to confirm that they don't have an active Backup for the device they're using. Once this is done, they can follow these steps, in order to revert the folder to its path. Let me know of the results!

Great news — this feature has been released! We appreciate everyone who helped bring this to life. This is part of what makes the Dropbox community special. 😇

Hey @"Cloudsoverkorra", thanks for posting here! If you're referring to @"Hannah"'s response, and accepted solution then yes, the process remains the same. If you need anything else, or if you have any questions let me know.

Hey @"johnnyringo", let me also jump in here! When did this issue first start happening? Would you mind walking me through the steps that you follow on your end? Do you right click on files and try to select them as "available offline" or is this their current syncing state? If you have any screenshots feel free to send…

Hey @"Gary K.", thanks for the speedy reply! Would you be able to send me the ticket number reference, in order for me to locate it on my end? 

Hey @"Gary K.", thanks for posting here today! You mentioned using a different browser when you notice this behavior. Does this usually resolve the issue? I'm asking because in this case it might be a browser-related case. Have you tried clearing your browser's cache by any chance? Let me know more, and we'll take it from…

Hey @"EasyEd", let me also jump in here! Here are the exact Dropbox mobile app steps that you'd need to follow, in order to create a shared link for a particular file. Can you give it a go, and then check on an incognito tab on your browser to confirm that you can only view this particular file? 

Hey @"westje"! The only Dropbox product that would match the description you provided is Dropbox Paper. However, you wouldn't be able to change the notifications for all collaborators on that document. If you have any other questions, let me know! 

Hi @"Scott B.14"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hey @"Rebirthing"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"podlike"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"lthibx", let's jump right into this! Do you wish to move the files entirely out of /Dropbox...Desktops folder back to the original /Users/<user>/Desktop, or keep them in both places? Provided it's the first one, have you tried copying the content, and then pasting it in the location that you want? If you do this what…

Hey @"g v."! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Take your time, and let us know of any updates @"enclosure". 

Hey @"enclosure", let me jump in here! Thanks for keeping an eye on this. Not entirely sure as to why this is happening. However, I'd like for you to try these steps in order to perform an advanced reinstall. Can you try it, and then keep an eye on the app to see how it behaves?

Hey @"Beckylolo"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"jeatonkc"! Hope things are going smoothly! Just wanted to check if you had the chance to see @"Roga41"'s reply, and what you thought about it. Keep me posted!

Hey there, @"LuvvyB ",​ let's jump right into this! There's this relevant Help Center article that explains how to find and manage duplicate files on dropbox.com. Would you like to review it and let me know if you have any questions? Thanks a bunch!

Hey @"Chicola"! Let's try something else. If you restore one of these folders, and then follow these steps to remove yourself from them, does it work? One more thing: I checked your screenshots from the shared link that you provided. However, I'm going to remove it, in order to avoid further traffic gathering to this…

Hey @"elvinvandalen", thanks for the screenshot! Could you please let us know the path of your Dropbox folder for your personal account? While you're at it, can you also try to follow these steps in order to resolve this issue? If you have any questions let me know. 

Hey @"AdamReed", let me jump in here! I would also suggest that you first uninstall the app using these steps. Once that's done, follow the steps in the Help Center article provided by @"Jay" and let me know of the results. 

Hey @"Alain Church", welcome to our Community! Let's clarify a couple of things to make sure we're on the same page. As a first step, do you wish to keep all of your Dropbox files locally on the device, or separate them between two of your hard drives? You also mentioned a syncing issue due to hard drive space…

Hey @"Chicola", let's jump right into this! Let me start by saying that deleted and permanently deleted files don't count against your storage quota. Permanently deleting files after they have already been deleted doesn't free any more space in your Dropbox. You can find out more info about this here. When you use the…

Hi there, @"elvinvandalen" let's see what we can find about this! As a first step, can you clarify the exact OS version that you use on your Mac? While we're at it, can you also share with me the app's current syncing status, and version while using your personal account? You can find this by hovering your mouse over the…

Hey @"Wolfmont", let's see what we can find about this together! Technically it shouldn't matter what subscription you use when trying to change the email address linked to your Dropbox account. Would you like to tell me what happens when you try to change your email? Do you get any specific error messages? Was your old…

Hey @"Dave_Rado"! One more thing that I'd like for us to try. Can you also try these steps, and let me know of the results? If the behavior remains the same, let me know and I'll reach out via email, in order for us to investigate further. 

Hi there, @"Beckylolo", I hope you're doing well! Have you tried the workaround steps provided in this relevant thread? Feel free to have a look, and let me know if you have any thoughts or questions. Thanks a bunch!

Hey @"marksow"! If you could try out what @"joecohs" suggested that'd be great. In any case, if you notice the same behavior, let me know, and I'll reach out internally about this. 

Thanks for that @"TwiceRight". It indeed looks like these files were last edited almost a decade or so ago, and not recently. Therefore, to mention what I also said in my previous reply but it looks like these were the only versions synced to Dropbox. Based on the screenshot, you don't seem to have any recently created…

Hi @"Mabone"! Thanks for the heads up. Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way.