Megan Dropbox Community Moderator

Hey @"TwiceRight"! Alright, let me take a step back and reiterate a few things, to ensure that we're on the same page. First, when you unlink a device, the connection between the device and your Dropbox account should seize to exist. This means that no changes should occur to your files online from a device that was…

No worries, @"ST2025"! I just sent an email anew. Can you locate it this time? 🤔

Hi @"Dave_Rado"! You can either click our camera-like icon, or use CTRL+C to copy the content, and then CTRL+V to paste it here.

Hey @"tetloose" & @"iljd"! I checked with our team about this, and I've passed your comments to the relevant department to keep in mind. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"ST2025"! Keep in mind that I reached out to your Community-linked email address. You can see more about this here. Have you checked your spam/junk folder, to see if you can find my email there? 

Awesome @"PaoloAlby"! I'll get back to you as soon as possible. Thanks!

Hey there, @"PaoloAlby", I hope you're doing well! It seems like your sharing capability has been temporarily interrupted. You can see more about what could have caused this in the relevant Help Center article that I hyperlinked. No need to worry. I just reached out via email in order to be able to check some…

Hey there, @"cataylor"! It seems that this was a temporary issue that has now been fixed. You can see more about this here. Can you try what our Community manager suggested, and let me know if things improve for you? 

Hey @"Dave_Rado"! Have you tried editing your original post using an entirely different browser? I'd also suggest clearing your browser's cache, or trying an incognito mode and checking to see if the behavior remains the same. Also, did you check my colleague's previous reply in this thread? Have you tried any of the…

Hey @"Dave_Rado", thanks for the info! I'd like to have a visual of your files, and specifically what you see when you right click on them. Can you copy and paste a few screenshots, and attach them here? 

Hey @"t4ngml"! I just reached out via email, in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!

The team is working on this idea! Thanks for sharing your suggestion with us. We’ll update you when we know more!

Hey @"dotingaunt"! Awesome news! If you need anything else, just give us a shout! 😇

Hi @"TwiceRight", thanks for checking! When was the last time you saw the updated version of your content online? I'm asking because based on what you saw in the events page, it sounds like the changes you made to your files never synced to the Dropbox servers. If you can't find any recent events of your files, then they…

Hey @"TwiceRight", sorry to hear about that! As a first step, I'd like for you to check your events page. What do you see there? The events page should give you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. When was the last time these…

Hi there, @"Dave_Rado" let's see what we can find together about this! As a first step, can you clarify the exact OS version that you use on your Windows device? While we're at it, can you also share with me the app's current syncing status, and version? You can find this by hovering your mouse over the little Dropbox icon…

Hey @"tetloose"! Could you make sure that all the required fields (Acount name, Username, Password) have been filled out? Once that's been done, the Save button should turn blue. In that case, please try tapping on it (more than once if needed), and let me know if you're able to save the info at all.

Hi @"ST2025", I reached out to your Community-linked email address, but I see no reply back from your end. Can you confirm that you received my message? 

Hey @"tetloose", the pleasure is ours! 😊 I checked your shared link, but it seems to be empty. Is it possible that the files you added there, haven't been uploaded yet? Keep in mind that I'm going to remove the link, in order to avoid gathering further traffic to it, since we're on a public forum. Also, when did you first…

Hi there, @"matt g" let's see what we can find together about this! As a first step, can you clarify the exact OS version that you use on your Mac? While we're at it, can you also share with me the app's current syncing status, and version? You can find this by hovering your mouse over the little Dropbox icon in your menu…

Hey there, @"ST2025", I hope you're doing well! It seems like your sharing capability has been interrupted. You can see more about what could have caused this in the relevant Help Center article that I hyperlinked. No need to worry, I just reached out via email in order to be able to check some account-specific info. Reply…

Hi @"kidhkgg"! It sounds like you're referring to the icon shown here, which is linked to a "sync error". I was wondering if you've tried any of the troubleshooting steps mentioned in this Help Center article. While we're at it, what is the app's current syncing status?

Hey there, @"TYR"! Happy Monday. Awesome news, that's what I like to hear! If you need anything else, just give us a shout. ☺️

Hey there, @"l3000"! Happy Monday. 😇 I sure can. I just sent you an email, in order for us to work together there. Reply back to me as soon as possible, and we'll get to it. Thanks a bunch!

Hey @"cataylor", welcome to our Community! What is the exact OS version that you use on your iPhone? Also, when did you first notice this behavior? I'd also love to have a visual of what you described. If you could send me a few step-by-step screenshots of the process you follow on your end, I'd appreciate it. Keep me…

Hey there, @"Rebirthing" let's jump right into this! There's this relevant Help Center article that explains how to find and manage duplicate files on dropbox.com. Would you like to review it and let me know if you have any questions? Thanks a bunch!

Hi there, @"podlike" let's jump right into this! How are these files shared with you? Is it through a shared link, shared folder, or file transfer? Since you've tried some troubleshooting steps already like switching between different browsers, and networks let's try something different. You mentioned that you've started a…

Hey @"tetloose", welcome to our Community! What is the exact OS version that you use on your Pixel 9? I'd also love to have a visual of what you described. If you could send me a few screenshots -omitting any personal info- of the "save" and "search" button within the app, I'd appreciate it. Keep me posted, and we'll take…

Hey @"marsieee", let me jump in here! What steps do you follow in order to upload your videos to Dropbox? Do you open your iPhone local gallery, locate the content there and try to share them with Dropbox? Or do you use manual uploads using the steps in this Help Center article?

Hi @"TWRGProgramming", thanks for posting here! It sounds like your shared links might have been temporarily suspended. How long have you been getting this error? Did you receive an email from Dropbox informing you about this perhaps? Let me know more and we'll take it from there.