Megan Dropbox Community Moderator

Hey @"Jaffboy1773", welcome to our Community! Based on the info you provided it sounds like you have two Dropbox accounts, but let's see what we can find about this. The first thing you want to do is access your Dropbox account and check this page to see what it states. If you see no relevant charges, and you're also on a…

Hey @"Ananda13", let me jump in here! To make sure we're on the same page here let me recap. You can't see the folder's size both when you click the "Size" option on the existing column titles (first screenshot), and when you hover over the name of the folder and click the check box that appears on the left then "..."…

Hi there, @"sc123456", thanks for reaching out to us. I'd suggest contacting our support team directly about your FormSwift refund request. You can do this using this email address. They should be able to investigate and assist you further. If you need something else, please let me know and I will be more than happy to…

Hey @"samuelc", let me also jump in here! Based on the screenshots that you sent me, and specifically the first one it looks like we're talking about an empty file. Can you please check the file version history of a file that was deleted, and then restored? I'd like to see how this looks like on your end. In addition to…

Hi there, @"tminnx", welcome to our Community! We're going to have to look into account-specific info here. For that, I just sent you an email in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey @"gdwright", lets jump right into this! Just to clarify: do you wish to sync your content from your mobile to your laptop, or the other way around? What steps do you follow in order to backup your camera roll to your mobile Dropbox app? Have you tried using the camera uploads feature? One more thing I'd like you to…

Awesome news @"AnnicaP"! 😉 Happy to see that your issue is now resolved! If you need anything else, we'll be one post away. 

Hey @"S. Asami"! Happy to see that everything is back on track. Give us a shout if you need anything else! 

Hey @"Summit Geomatic"! Based on the app version that you're using (238.3.6038) it sounds like you have the beta version installed instead of the stable one. That could be the culprit there. Can you try to uninstall Dropbox from your computer using these steps? Once you do this, please access your account settings online…

Hey @"eddyann", let me jump in here! Dropbox Simple currently wouldn't be available in your country. However, Dropbox Extra should be. Is it possible that you're getting an eligibility error because you're using your already upgraded account to see the offer? Has your partner tried it with their own Dropbox account, and if…

Hey @"chris9elliott", let's jump right into this! In order to uninstall the Dropbox desktop app from your Mac you can follow these steps. That should remove the app from your device. Once this happens you're free to delete your local Dropbox folder, and any content you no longer need. If you need something else, please let…

Hey there, @"jlawren" let's jump right into this! Just to make sure we're aligned, can you let me know the exact steps you use when sharing your files? Do you share the file directly with your clients, share a link or maybe a Dropbox file transfer? In addition to this, do you notice that this behavior happens with all of…

Hey @"AnnicaP"! Do you have any Dropbox-related emails informing you about your account being deleted, or anything relevant? Also, do you have any other older connected devices that you can use to check if the email address is the same as the account you're currently accessing? What does your events page show? This page…

Hey @"paleshadow691"! I just sent you an email in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks!

Hey there, @"interstahler", welcome to our Community! I just checked on our system, and I was able to locate your active ticket. Your case has been successfully escalated to our specialized team in order for them to investigate further. Hang tight, I understand how important this is for you. In the meantime, I'd suggest…

Hey @"camiilaah"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"Summit Geomatic"​, let's jump right into this! Would you mind clarifying the app's current syncing status and version that you're using? You can find it by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. While you're at it, could you also confirm the update you mention at the…

Hey all. At this moment, this idea has been closed due to inactivity. We appreciate your suggestion, and if you have another idea to share, please do! 

Hey @"Shawn07", let me help here! You can read more about how you got to this state, and what you can do to remedy it here. If you have any more questions, I'll be one post away! 

Hey @"AnnicaP", welcome to our Community! When were you last charged for the Dropbox Plus plan, and also when was the last time that you accessed the account? I'm asking because if the account was downgraded to Basic, and inactive for some time then it might have been deleted. In that case you wouldn't be able to recover…

Hi @"Henry B.10", let's jump right into this! Are you referring to our computer backup feature, or something else? Here is how you can access your Backup whether you're using the Dropbox desktop app, or our website. If you have any trouble locating it, or if you're talking about something different then let me know and…

Hey @"paleshadow691", sorry to hear you're having issues with that! Did you also try what @"cassaperk" suggested? If this doesn't work either let me know and I'll send you an email in order for us to investigate further. Thanks! 

Hey @"koekoe", let's jump right into this! Just to make sure I'm aligned with you, when you say that the app doesn't start do you mean that it remains unresponsive when you click the little Dropbox icon on your menu bar? If you get any errors feel free to let me know. Can you also hover your mouse over the icon, and let me…

Hey @"sigveror"! Happy to see that your issue is now resolved! Wishing you a great weekend ahead, if you need anything else give us a shout! 😇

Hey there, @"sigveror", welcome to our Community! Let's jump right into this. Are the files that give you errors available offline on your computer or online only? If this happens with online only files, have you tried making them available offline using these steps before opening them locally on your computer? One more…

Hi @"skz", I just sent you an email, in order for us to investigate further. Please reply back to me, and we'll take it from there. Thanks! 

Hey @"freddygalloway911", let's jump right into this! Please keep in mind that this is a public forum. It'd be wiser to refrain from sharing personal information such as your phone number, and email address. Now onto the actual issue about the security code. I’d recommend getting in contact with our support team directly…

Hi there, @"GLITZ", let's jump right into this! You'd have to manually check your account online in order to see if the content was uploaded successfully or not. Based on the info that you shared, and the fact that you saw no errors I'd have to guess the process was correct and the files and folders were uploaded. However,…

Hey @"Ashley6210", thanks for using Dropbox and welcome to our Community! Could you send us a couple of screenshots of what you described so that we can have a visual too? Do these pop-up ads refer to not having enough Dropbox space or simply asking you to upgrade? Would you mind checking your plan page online, and let me…

Hi @"skz", welcome to our Community! To activate the promotion, did you follow the exact steps in this article, by opening the pre-installed version of the Dropbox desktop application on your device? Have you checked that your account meets the terms for the promotion? You can scroll to the bottom of the Help Center…