Megan Dropbox Community Moderator

Hey @"graizada", let's jump right into this! I went ahead and created an email on my end for you in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!

Hi there, @"Lisgck1" welcome to our Community! Based on the info you've provided along with your screenshots, it looks like you're using our Dropbox Backup feature. When you click the "New location" next to your folders are you redirected to our backups page by any chance? If so, could you please check there if you have…

Hi @"rotem33", thanks for posting here! Based on your info it sounds like you are referring to our Dropbox Sign SOC 2. You can find and download them from the compliance section of our Trust Center. You’ll be prompted to sign an NDA before you can download the reports. Please let me know if you need further assistance. 

Hi @"bobbiebrown", let's jump right into this! As a first step, can you make sure that you don't use any 3rd party security software? Please keep an eye out for one called ESET since it might be causing the issue. More specifically a feature called Host-based Intrusion Prevention System (HIPS) If this doesn't work can you…

Hey there, @"Toa_Of_Justice", let's jump right into this! I definitely see where you're coming from. Could you also send me a few screenshots of the behavior you mentioned, in order for me to have a visual too? Waiting for your updates! 

Hey @"atxmama", sorry to hear about that! I definitely see where you're coming from, and how important it is to get back syncing your work. With that being said I was able to locate your active ticket on our system. It seems your case has been escalated to our specialized agents, therefore I believe it's best to wait for…

Hi there, @"JimJinNJ"! I'd love to gather some additional info here. Would you mind clarifying your device's OS, along with the Dropbox app version that you have installed there? You can find this by hovering your mouse over the little Dropbox icon in your taskbar, next to your WiFi. Do you notice the same behavior once…

Hi @"Abdullah Hasan", thanks for the info! Could you try a different browser and let me know if you notice the same behavior there? If I were you, I'd also try clearing the cache of my Chrome browser, and try again just to see if the same thing happens then. I'll be waiting for your updates! 

Thanks for letting us know more @"Pamar"! Happy to see that everything is back on track. If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"petermooreworld"! Happy to see that your issue is now resolved! Give us a shout if you have any additional questions, or thoughts. 😇

Hey @"phla"! I checked into our system, and it looks like you have more than one cases and requests. It looks like another ticket that you had with our specialized team has recent updates. Can you filter your email's inbox and also check your spam/junk folder to let me know if you can see them? The best course of action is…

Hi @"abschmidt", let's dig deeper to see what we can find about this! How long has this been an issue, and what OS do you use on your MacBook? When you wake your device is the app open and running? You can check its syncing status by hovering your mouse over the little Dropbox icon in your menu bar, next to your WiFi.…

Hi there, @"petermooreworld" let's see what we can find together about this! I think I know what the culprit here is. When accessing your home page online, and specifically on the left sidebar; you should be able to see the following tabs: "Home", "Folders", "Activity" and "More". Based on your screenshot it looks like…

Hey @"BentHolm"! What Rich mentioned is true. It sounds like this is an Excel issue, or setting rather than a Dropbox one. With that being said, I can't provide you with the exact steps on how to resolve it. However, on our side the best thing that you can do is make sure to sync these files as available offline before…

That sounds great @"chaseclay"! I'll be waiting for further updates. Reply back to me once you have more info. Thanks!

Hey @"FHarriott", thanks for letting me know about that! I checked on our system and it seems that Chadwick, the agent working on your case replied back yesterday. Can you check your inbox and your spam/junk folder of your email, in order to confirm if you received a reply or not? If you did, can you reply back to him with…

Hey @"Eliket", I just sent you an email. Reply back to me, and we'll take it from there. Thanks! 

Hey @"BentHolm"! Do you notice this behavior both with available offline, and online only files? What icons do these files have next to them when you locate them inside your Dropbox folder? 

Hey @"chaseclay", thanks for posting here! I want to make sure we're aligned, so allow me to gather some additional info before I respond to your questions. You mentioned a file/folder sharing tool. Can you clarify what you're actually sharing, because you also talked about Whatsapp invite links. Would you be able to share…

Hi @"JimJinNJ", thanks for the heads up. If you need anything else, or when you're ready to continue troubleshooting please let me know and I will be more than happy to help every step of the way. 

Hey @"Davidi1", we're aligned here, thanks for the heads up! Did you maybe notice any difference after updating to our latest version? 

Hey @"weaselenterprises"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hi there, @"TomMunch" let's jump right into this! The best thing you can do is check each folder individually and make sure it syncs as available offline. For any folders or files that are online-only inside your Dropbox folder you can always use these steps in order to change their syncing status. While you're at it,…

Hey @"DominikPich", thanks for posting here! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. At the moment, we don't have an ETA and I don't have any info about this being under our radar, however I'll forward your feedback to the appropriate areas so we can…

Hey @"edinHK", thanks for posting here! Sorry to hear about that. Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our support service so that if you…

Hey @"weaselenterprises" thank you for your patience here! In the screenshots that you provided me, it looks like you're trying to delete the folder using your "Suggested for you" section. It's expected that you wouldn't have the option to delete the folder from there. Can you please try from the drop-down folder menu on…

Hey @"jpugarte1_"! What you mentioned isn't unexpected behavior, especially since the app is still syncing. Based on all the info you've provided it sounds like this is a brand-new installation, which would justify it. When you're using an existing installation the app simply syncs and indexes new changes, whereas now it…

Hey @"Davidi1", thanks for the swift reply! Definitely keep an eye out on it. If you notice the same slow behavior, try the new OS profile and see if things improve. In any case, don't hesitate to update me! 

Hey @"weaselenterprises", thanks for the visual here! Since you've made sure that this folder doesn't contain other shared folders and that it isn't inside another shared folder, it looks like the case here is that it contains inactive shared folders that you wouldn't be able to see. Provided that the nested shared folders…

Hey there @"Davidi1", welcome to our Community! The first thing here is to ensure that our desktop app is updated. It seems there's a latest version that you can install. There's no need to uninstall, just use this link to reinstall our app. Also, do you happen to have any 3rd party apps that might be monitoring, backing…