Megan Dropbox Community Moderator

Hey @"talexb", let's see what we can find together about this! The first thing I'd like for us to check is the app's current syncing status. You can find this by hovering your mouse over the little Dropbox icon in your taskbar. Keep in mind that the file upload limit for the Dropbox desktop app is 2 TB. What was the size…

Hey there, @"grovberg"! I just sent you an email in order for us to investigate further. Please reply back to me, and we'll take it from there. Thanks!

希望一切顺利！只是想问问你是否还需要帮忙。如果一切都好，欢迎分享一下你的成功秘诀。 ----- Hey @"linxin"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi there, @"emsreviewsbooks", let's see what we can find about this! Could you visit your plan page, and let me know what it reports there? Also, if you check with your payment vendor/bank about this do you have any Dropbox-related charges? Let me know more, and we'll take it from there!

Hey @"camiilaah", thanks for being so speedy here. I'd also suggest that we wait for your photographer's feedback on this. If things look okay on her end, we'll definitely troubleshoot further. Keep me posted!

Amazing news there @"NLC99"! Happy to see that your issue is now resolved! if you need anything else, give us a shout. ☺️

Hey @"camiilaah", welcome to our Community. Let's see what we can find about this. The first thing that came to mind was to double check with your photographer, and make sure that the files have been uploaded correctly on their end. The 0 bytes shown as the content's size looks a bit suspicious. If they're using their…

Hey, @"BrainVision", let's jump right into this! Based on your description, I am not sure I've encountered this before. However, if this isn't the case, feel free to link the thread you came across that describes an issue exactly as yours. In order to be able to pinpoint the root cause of what you've tried, and see what…

Hey @"steveohm33", sorry to hear about that! Would you mind clarifying the app's current syncing status? You can find it by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi. While you're at it, could you also confirm the location of the Dropbox folder on your machine? Are you running the…

Hey @"JacquiJR" , sorry to hear about that! I just sent you an email, and we'll take it from there. Thanks a bunch! 

Hey @"Paolo M.", I hope you're doing well! As already confirmed in the thread so far, this is what we can reproduce from our side: -When left or right clicking on the Dropbox icon, we can see the Dropbox app window. -When double-clicking on the Dropbox icon, we are getting redirected to the Dropbox folder. Having said…

Hey @"Cappey_Jones"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"Juliesarah"! Quick check-in to see if you caught our last reply. Do you need more help?

Hey @"hattienixon"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"macnology"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey there, @"Rickw"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"simpson b."! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"Giles527"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"WilmaE", I hope you're doing well! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"rhuling951"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"getanin"! When did you first notice this behavior, and does this issue affect all photos and videos, or only some? Can you also try to restart the Dropbox app using the steps mentioned in this article? While you're at it, have a look at the other steps too. If you visit your photos tab online, are you able to see the…

Hi @"ThriceFive", sorry to hear about that! When it comes to selective sync conflicts there's not an automated way to handle them. Here are some steps and future insights to prevent this from happening again. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"amidav", I just sent you an email in order for us to have a closer look into this. Please reply back to me, and we'll take it from there. Thanks!

Hi @"getanin", let's jump right into this! Just to clarify, are you not seeing them in the photos tab online or in the photos tab on your Dropbox mobile app? How large are the images that aren't previewing in the Photos tab? Are you uploading your files manually, using the (+) button, or have you enabled the Camera Uploads…

Hi @"Magdalena7", thanks for posting here! As @"Rich" mentioned earlier in this thread, all uploaded files larger than 15 KB will show up in your Photos tab. You can always group or filter them, but not specifically exclude content. If you have any other questions, I'm here! 

Hey @"lennypenny", let's jump right into this! To add to what @"Mark" mentioned, please also send me a screenshot of your account's plan page in order for me to have a visual. Keep me posted!

Hi there, @"Toha57", sorry to hear about that! I did some digging on my end, and it seems that you've successfully reached out to our support team. One of our agents will get back to you as soon as possible in order to investigate further. We appreciate your patience, hang tight. If you need anything else, just give us a…

Hey @"EastyT", thanks for letting us know about this! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. Wishing you a wonderful week ahead! 😇

Hey @"yoshipo2010", let's see what we can find together about this! When did you first notice this behavior? On step 2 you also mentioned that you save the file, and then synchronize it with the server. Just to make sure we're aligned, do you use these steps in order to update any recent changes you've made while the file…

Hi there, @"josecarlo", sorry to hear about that! You did a great job troubleshooting this on your end by following these steps. I went ahead and opened a new ticket on my end for you in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!