Megan Dropbox Community Moderator

Hi @"Benjamin Gordon"! Just to make sure we're on the same page: you initially mentioned you've tried an advanced reinstall. Did you follow these steps? If this didn't work, I'm going to need to send you an email, in order for us to have a closer look into this. Thanks! 

Hey @"Kismuntr", thanks for the added info! Do you have any third party app, proxy, VPN, firewall, security software, or even ISP/router settings that could be hindering the syncing process? If so, then could you try temporarily disabling those? Maybe that will do the trick. You may additionally keep in mind that it seems…

Hey @"wldbest"! In order to have a better account-visibility I reached out to your Community-linked email address. You can see which one you're using here. Can you check your inbox and reply back to me, in order to investigate further? 

Hey @"Buzon"! Thanks for the heads up regarding the case. I'll be waiting for more info about this. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi there, @"Ihacked", sorry to hear about that! I was able to use your Community-linked email address in order to locate your active support ticket. It looks like the case has been handled from one of our agents. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi @"MoSn1", happy Monday! Definitely keep an eye out on this, and let us know if the issue resurfaces again. If you need something else, please let me know and I will be more than happy to help every step of the way.

Hey @"Rongal", thanks for posting here! I'd have to agree with Rich here. You should be able to delete the entire Backup, but I don't think you could remove specific directories. What error do you get when trying to remove the directory? Also, what do you see when visiting your Backup page online? Feel free to send me a…

Hi @"Javier P.4", let's jump right into this! It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? You can also take a look here for more info. In any case I just created a…

Hi @"wldbest"​, thanks for bringing this to our attention. Do you get any specific errors when you try to share your content? Is it possible that your sharing was paused on your account? Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service?…

Hi @"jimhill2000", welcome to our Community! When did you first notice this behavior? Also, are we talking about .mp3 files, or some other type? Is it safe to assume that the files preview without an issue when you try to open them online? Feel free to also have a look at the relevant Help Center article. I'd love to have…

Hey there, @"BoomChakaLaka", let's see what we can find about this! Just to clarify, did they install it on a unique computer? Also, did they create a brand new Dropbox account? You can also check this section of Help Center for more info and this FAQ right here. Let me know, and we can take it from there.

Hey @"EMol1", I hope you're doing well! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"Mr_and_Mrs_D", let's jump right into this! When did you first notice this behavior, and have you tried rebooting your computer and internet router at all? What about quitting and restarting the Dropbox app? Can you see which files are indexing according to the Dropbox desktop application? Are there any sync issues…

Hi @"paintSmart"! I'm going to need some additional tools, in order to look into this. This is why I sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hey @"JonR"! Happy to see that your issue is now resolved! Giver us a shout if you need anything else, thanks! 🤗

Hi @"RonnB"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"gaylevangils"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi there, @"tomdozier" let me jump in! Keep in mind that since we're on a public forum it'd be wise to not share publicly your personal info such as email addresses. Now, I think I know what the culprit here might be. Based on what you mentioned, you can sign in using your Gmail account, but says that the email is already…

Hey @"ay98182", let's see what we can find about this! Have you made sure that the folder has fewer than 10,000 total files in it? Keep in mind that files within deeply nested folders still count toward the limit. Have they tried from an entirely different browser, to see if the behavior persists? I'd also suggest that…

Hey @"larsd888", let's jump right into this! As a first step, please try to temporarily disable any antivirus software that might block Dropbox. Also, would you mind clarifying exactly which app version you currently have installed? I'm pushing on this since we have to make sure that you're not using a beta version, but a…

Hi @"JustAsking25"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hi @"carolelehr"! Thanks for the info, and for sharing what did the trick. Happy to see that your issue is now resolved! We'll be more than happy to see you around again, cheers! 😊

Hi @"AC727", thanks for posting here! Hope things are going smoothly! Just wanted to check if you still need a hand, and if you tried the suggestion that @"Mark" mentioned. If all's well, feel free to share what did the trick.

Hi @"stanleycarter"! 😇 Amazing news, that's what I like to hear! Well, or read in our case. 😛 I'll be one post away if you need anything else, thanks! 

Hi @"WCaplanson" & @"PiecrustUK"! I was wondering if you're still facing the same issue. If so, have you also tried to perform an advanced reinstall too? Let me know, and we'll take it from there. I'll try to help as much as I possibly can. 

Hi @"AC727", thanks for the info! Happy to see that your issue is now resolved! We'll be one post away if you need anything else, thanks!

Hey @"MrSuddenJoy"! No worries at all. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey there, @"Bonnie K.4"! Thanks for the added info, and happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"oreinar"! Take your time, and let us know of any updates. 😇

Hey @"kbonotis", it's my pleasure! If you need anything else, just give us a shout! 😋