Megan Dropbox Community Moderator

Hey @"cyeager"! Thanks for letting us know about this. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"Bonnie K.4"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"RonnB", thanks for reaching out to us. If you'd like to remove a previously linked device from your account, you need to delete it from your account settings here. Once the number of connected devices is below 3, you should be able to install and sign into the app on your new PC. I hope this helps, but if you need…

Hey @"bnevin", thanks for all the additional info here. Is it safe to assume that everything is back on track for now? 🧐 It sounds like this might be the case. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi there, @"kbonotis", let's jump right into this! I'm running to the rescue here. 😆 And by running I mean that I've opened a ticket on my end for you, in order to help with this. Reply back to me as soon as possible, and we'll take it from there. Thanks a bunch! 

Hey @"Stanley777"! I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks.

Hey @"DRALOKSHARMA74"! Awesome news. Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"DRALOKSHARMA74"! Do you get any errors when trying to sign into the account you used to join the team? You can find the support options available on the Support page. Keep in mind that your options might be limited since you're using a Basic account. In any case, I'm here to help, in order for us to get to the bottom…

Hey @"Stanley777", that's odd indeed. Just to make sure we're on the same page here: did you also try clearing the app's cache? You can find the option by accessing the Dropbox app, then click on your Account tab, then the gear icon and the option should be all the way to the bottom when you scroll. Also, what about…

Hey @"JamminJamjar"! I'm going to need some account-specific info in order to investigate further. Therefore, I'm going to go ahead and send you an an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hi @"JamminJamjar", let's investigate further! If a referral is showing as ineligible on the Dropbox site, then it should mean that the referral user attempted to activate the referral from the same network as yours. Is this a possibility for the users when they activate that specific referral? You can also check this…

Hey there, @"DRALOKSHARMA74", let's jump right into this! If I understand this right, someone invited you to join their Dropbox team with your personal account that you now have trouble accessing. Do you get any specific errors when trying to sign into your account online? How long has this been an issue? Also, have you…

Hi @"Stanley777", thanks for the info! Do you get the same results when searching for a file using your "Home" tab instead? If I were you, I'd try uninstalling the app and then reinstalling it again. Can you give it a go? 

Hey @"Stanley777", welcome to our Community! I've just tested this on my device and everything seems to work okay on my end. Have you tried to clear the app's cache from the settings, to see if that helps? Also, have you tried another WiFi network or searching for an item in a specific folder while you're connected to…

Hey @"Jack Nussbaum"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"AnotherConfusedCustomer"! I definitely understand, and I'm sorry to hear about that. Keep in mind that Dropbox has a no-refund policy. However, you might want to contact Dropbox Support directly for this. You can submit a ticket via this support page. Once you've sent your request, feel free to send me the ticket…

Hey @"PipoGialluisi", let's jump right into this! When did you cancel your current subscription through the Apple App Store? Has your account officially downgraded to a Basic plan according to this page? After your Apple subscription expires, you can then purchase a new Dropbox plan directly from the Dropbox website. Let…

Hi there, @"AnotherConfusedCustomer", welcome to our Community! I'll be more than happy to explain. When you download and install the desktop app, a relevant Dropbox folder is created on your Mac. That folder is a "mirror" of your account online. If you add/edit/remove files from it, then the changes reflect to your…

Hey @"ethankorvne"! As Neal mentioned, you'd need to reduce the drive's total usage, in order to have the 15 minute option. Let us know if you try it. If you need something else, I will be more than happy to help every step of the way. 

Hey @"rrstockertx", thanks for all the info, and screenshots! It might sound trivial but have you tried uninstalling, and then re-installing the app using the offline installer in this link? When you visit your account online are you able to see your desktop files there? What if you visit your Backup page? 

Hey @"gunrunnerjohn"! Happy to see that your issue is now resolved, and that everything is back on track. If you need anything else, we'll be one post away. Wishing you an amazing week ahead. 😇

Hi @"shelley3", sorry for our late reply here! Is it possible that you upgraded a different account than the one you're looking at? Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? If you used our website, then have you tried using our self-serve look-up…

Hey @"rrstockertx"! I'm afraid we don't have access to external links due to security and privacy reasons. Can you attach them back to me by clicking the camera-like icon when you type your response? My end goal here is to better understand what's happening, in order to provide you with the next steps and help with your…

Hey @"gunrunnerjohn", let me jump in here! Can you please turn the Camera Uploads feature off and then turn it back on, to see if that helps? Also, if you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", does it help at all? Thanks!

Hey @"Mark"! I'll definitely share this with our team. All the comments are quite helpful so if you have any additional thoughts feel free to share them with us. Thanks a bunch!

Hey @"bristolchoral", thanks for posting here! Your feature request for this is always welcome, however keep in mind that you're referring to a 3rd party software, and not directly to Dropbox. I will pass on your comments to the relevant departments, and I will do everything I can to ensure that your voice is heard. If you…

Hey there, @"Mindy5", sorry to hear about that! It sounds like you're experiencing what's described in this Help Center article, right? Have you tried to remove any unwanted shared folders or delete some of your content in order to bring your account below its allocated quota? Let me know more, and we'll take it from…

Hey @"LesaW"​, let's jump right into this! When did you first notice this behavior? Also, are you referring to the cloud icon shown in this article? If so can you follow these steps but instead of online-only, make sure your files are available offline? Also, would you mind clarifying which app version you currently have…

Hey there, @"jasonptaylor", let's jump right into this! Can you send me a couple of screenshots -omitting any personal info- showing your account's space when you check your notification center, and what you see in your dashboard too? While you're at it, can you also check your account's plan page online, and let me know…

Hi @"danielneotropico"! Thanks for sharing with more info with us about this, and I'm happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. Have a lovely weekend ahead,enjoy! 😊