Megan Dropbox Community Moderator

Hi there, @"ibaphd", let's jump right into this! If you're using our desktop app, that means that you have a local folder Dropbox in your File Explorer, and this folder is a mirror of your account online and vice versa. This means, if the app is 'up to date' what you see online should sync on your device, and vice versa,…

Hey @"InvaderZim", thanks for bringing this to our attention. If you quit the Dropbox desktop application entirely, is your File Explorer still slow when opening folders within the Dropbox folder itself? You also mentioned that you happen to use a few 3rd party apps that might be monitoring, backing up or syncing your…

Hey @"Eaglebreak"! I was able to locate your ticket number, and took over in order to help you resolve this. Please reply back to me, and we'll take it from there. Thanks! 

Hey @"Eaglebreak" let's see what we can find out about this! Did you upgrade through the Dropbox website, or through the app on a mobile device (Apple App Store/Google Play Store)? Other than your billing info still being visible on the page, do you still receive charges about your plan? Also what does you plan tab report?…

Hey @"ZachF"! Don't hesitate to share any updates with us. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi @"WizardofVoz", thanks for posting here! I'd like to gather some additional info here, if you don't mind. Which Dropbox platform do you use (mobile app, desktop app or website)? Where did you usually see this tab, and what steps did you take to access it before? Keep me posted, and we'll take it from there!

Hey @"KROSJ", great job on the screenshots, thanks for that! So it seems the app is currently indexing files. Does the number there remain the same, or is it going down? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?…

Hey @"jvr1"​​, let's jump right into this! When did you first notice this syncing issue? Also, would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. One more…

This idea has been closed due to inactivity. We appreciate your request, and feel free to share any other ideas that you may have. Thanks!

Hey @"KROSJ"​, let's jump right into this! When did you first notice this syncing issue? Also, would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi. I can see…

Hey @"ZachF", thanks for the added info! If you could also send me a few screenshots, I'd definitely appreciate it. I would like to see how it appears to be on your end. One more thing: when you access your connected apps online do you see "War Organ" there? 

Hi @"lissa1", welcome to our Community! I was able to locate your active ticket number with our support team. In my opinion this is the best way to go on about this, since they have more advanced tools and account-visibility to help with your request. I just raised the email's priority to "High" to help expedite your…

Hey @"ZachF", welcome to our Community! Can you walk me through the steps that you followed in order to connect War Organ to Dropbox? When you access your account online, and then try to locate the third-party app in the Dropbox App Center are you successful? Feel free to send me a few screenshots if you have any, in order…

Hey @"PatternJuggler"! In that case it seems the culprit here is indeed Firefox. I'd suggest that you clear the browser's cache, and also make sure that no plug-ins interfere when you use it. Let me know if that makes a difference. Thanks! 

Hey there, @"PatternJuggler", I hope you're doing well! I was simply wondering if it could be a browser-related issue. Can you also try editing your Paper document in a different browser like Chrome, or Safari and let me know if the behavior remains the same? Thanks!

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hey @"BreeDeCunha"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"jfreeman"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi @"BoomChakaLaka", no worries! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hi @"Snowdog63", wishing you a happy Monday! Essentially this sounds expected since the file still isn't fully synced inside your Dropbox folder. However, since you're able to see it in Dropbox, then it might be wise to check with Illustrator again about this. If you need something else, please let me know and I will be…

Hi there, @"Tbonelive", welcome to our Community! Just to make sure we're on the same page here: are you talking about a Dropbox subscription or Dropbox Sign? Provided you're referring to the later one, have you tried following these steps? If so, then do you get any errors when trying to cancel your plan? What happens on…

Hey @"Donnie0106", I'd be happy to reply! Essentially you'd need enough Dropbox storage in order to achieve that. If you're using a Basic plan with 2GB of storage, then you wouldn't be able to upload a 233GB file to your account in order to share it with people. With Dropbox File Transfer the size limit of your transfer…

Hi there, @"Pegasus57", thanks for posting here! Happy to see that your issue is now resolved! Give us a shout if you need anything else. Wishing you a great week ahead, cheers! 😇

Hey there, @"bettyh"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey there, @"walterbarbara", welcome to our Community! Happy to see that your issue is now resolved! If you need anything else, give us a shout! 😇

Hey @"Jeremy1959"! I'm here if you have any other questions. Wishing you an amazing week ahead. Thanks! 😇

Hey @"Barbara E.2", let's jump right into this! Can you try accessing your Dropbox preferences and changing the "Open Dropbox upon startup" in order to deselect and then select it again? Also, would you mind clarifying the Dropbox version that you're using along with the app's syncing status? You can find this by hovering…

Hey @"EKING99", I'd be happy to look into this for you! It sounds like the fact that you're all sharing the same network might have caused this issue. However, in order to investigate further I went ahead and reached out via email. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hey there, @"Jknight", let's see what we can find about this! Just to add to what @"Rich" already suggested, did they create a brand new Dropbox account? You can also check this section of Help Center for more info and this FAQ right here. Let me know, and we can take it from there.

Hey @"Doonesbury", happy Monday! Feel free to do that, and if you need something else, please let me know and I will be more than happy to help every step of the way.