Megan Dropbox Community Moderator

Hey @"Jorge M.16"! Does this only happen with this specific .zip file or other ones too? 

Hey @"Snowdog63", thanks for the screenshot! Essentially when you add a file inside your Dropbox folder it still exists there, it's with Illustrator that you can't see it. I'm wondering if this happens since the file is still syncing on Dropbox's end. When the file finally syncs are you able to open it with Illustrator? If…

Hey @"Jorge M.16", odd indeed. Can you try to clear your browser's cache and also try through an incognito tab or private browsing mode? Make sure to also disable any browser plugins that could be causing this. If you get the same error let me know! 

Hey @"Jeremy1959", thanks for the added info! Is it possible that you're confusing being a member of a shared folder, to being a team member? If you're seeing a Basic account then it means you're using an individual plan. You might want to contact the team's admin, or a member of the team and ask them to invite you to it…

Hey @"HOff"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @"Christy6"! I'm just circling back to see if you saw my last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hi @"Larry95"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"raprod"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hey @"deanwards"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi there, @"Jeremy1959", welcome to our Community! Just to confirm, you're getting messages that you're out of space, even though you're a member of a Dropbox team, right? Is it possible that you're signed in to a personal account, and that you have two Dropbox accounts instead? Have you been invited to join the team…

Hey @"Jorge M.16", let's see what we can find about this! Are you talking about individual files, or folders? Also, does it happen with some of your content, or all of it? How large is the content you're trying to download? Just checking that it doesn't exceed our download limits. If you could also send me a screenshot of…

Hey there, @"Aurora S." let's jump right into this! Would you mind clarifying your OS, along with the Dropbox version that you're using? You can find this by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. Have you tried uninstalling, or reinstalling the app by any chance? Let me know…

Hey @"Doonesbury", thanks for using Dropbox and welcome to our Community! The email notifications that you keep receiving, is there any chance they’re being sent to an email address that’s different to the one you see here? Did you attempt to upload any files that would exceed the 2GB mark, before you received this email?…

Hi there, @"FabriziaT", let's jump right into this! It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? You can also take a look here for more info. In any case I just…

Hey there, @"sarka"! I'm really sorry for the late reply here. Keep in mind that as of October 28th Dropbox Passwords has been discontinued. I'm deeply sorry that we didn't get to troubleshoot further, and that we missed your latest response in order to look into this. If you need something else, please let me know and I…

Amazing news @"larsd888"! 😇 Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way.

Hey @"WileEWonka", let's jump right into this! Let me reiterate to make sure we're on the same page. It sounds like you're using your mobile and you wish to edit an Excel file that you currently have stored inside your Dropbox account, right? If not, feel free to clarify. When using our mobile app you'll need to install…

Hey @"Shauna1316"! Phone support is only available to Dropbox teams, since it's generated through the admin console. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"ay98182"! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @"tomdozier"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, let me know. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"Kismuntr"! You should be able to relink the app to your existing Dropbox folder. During the installation process you should be able to see the 'advanced' setup. This should allow you to choose the parent folder of the existing Dropbox folder as the location for the new install, so as to merge the folders without…

Hey @"Kismuntr"! Signing out and back into the app shouldn't typically affect the status of your files. However, if you notice an increase in your syncing status after signing in, please let me know and we'll proceed accordingly. 

Hey @"MorangeR18", let's jump right into this! As a first step, do you have any third party app, proxy, VPN, firewall, security software, or even ISP/router settings that could be hindering the starting process? If so, then could you try temporarily disabling those? Maybe that will do the trick. While you're at it, can you…

Hey there, @"moussaid521"! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hey @"Kismuntr"! Can you also try signing out of the app, and then sign back in? You can always use these steps. 

Hi there, @"Rongal"! You're correct. I know this might not be exactly what you're looking for, however you can always download your backup to another device or drive, and then remove what you want before adding it back to your account. Let me know if you have any other questions! 

Hi there, @"moussaid521" sorry to hear about that! I suggest you take a look at your account's plan page first. What do you see there? Is it possible that you have a second Dropbox account that you accidentally upgraded instead of your main one? To check which account the payments are for, can you please go to this page to…

Hey there, @"NigelClearway" welcome to our Community! The best way to go about this is by following the steps below. Since some of your files are saved inside your Dropbox folder as "online-only", then you'd need to change them to "available offline" first, and then copy or move them to your external hard drive. Why is…

No worries @"Benjamin Gordon"! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hey @"4239", let's jump right into this! The first place you'd need to check is your Backup page online. Do you see the option to delete your backup there? If you're also using the desktop app you might want to check its preferences and more specifically the Backups tab to see what you can find there. Keep me posted on the…