Megan

Hey @mzr23, welcome to our Community! Let me recap to make sure we're on the same page. It sounds like you chose to make some content available offline using the Sync & Storage Dashboard in the Dropbox desktop app. When making your content available offline you should be able to view those folders and their contents…

in Syncing folders as available offline to my hard drive is creating copies. Comment by Megan July 17

Hey there, @Luca72! At that point, I think it's best to continue troubleshooting via email so we can investigate further. I just reached out, so feel free to reply as soon as possible, and we'll take it from there. Thanks!

in I get a 1073741795 error and the Dropbox app can't be updated to build 260.4.XXXX. Comment by Megan July 17

Hey @sbrady19! I completely understand where you're coming from and why this is frustrating! While AppleScript is a bit outside our usual area of expertise, a common fix for this type of issue is checking your Dropbox desktop app settings. Have you been able to verify that relevant notifications are enabled for your…

in I need a notification to confirm that my files have synced Comment by Megan July 16

Hey @Luca92, welcome to our Community! I can confirm that I am also seeing this behavior on my end. With that in mind please note that the latest version of our mobile app is 482.2.2. Since you are using an older version, I highly recommend updating your Dropbox app. In any case, thank you for your valuable feedback, I…

in We need separate sorting options for folders and files in the Android app. Comment by Megan July 16

Hey everyone, thank you for your much-appreciated patience while we look into this. As mentioned before, our team is aware and actively investigating a resolution. We'll update the thread with additional info once we have it. In the meantime, if you need anything else, please let me know.

in Can't update the Dropbox app past v254.4.2518 on Windows 10, error code -1073741819 Comment by Megan July 16

Hey @Gayent! Happy to see that your issue is now resolved! ☺️ If you need something else, please let me know and I will be more than happy to help every step of the way.

in I can't scroll through my photos on one of my Samsung devices. Comment by Megan July 16

Hey there, @Luca72! Could you install the Dropbox app while in safe mode, or even try creating a brand new OS profile on your computer and try to install and run the desktop app there? Do you notice the same behavior there by any chance? I'll be waiting for your updates!

in I get a 1073741795 error and the Dropbox app can't be updated to build 260.4.XXXX. Comment by Megan July 15

Hey @bR2, thanks for coming back! Yes, they should be able to view and download the content using a shared link with view-only permissions. If you need something else, please let me know and I will be more than happy to help every step of the way.

in Make sharing simple, without unnecessary steps. Comment by Megan July 15

Hey @GaeMoskito! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

in Selective sync randomly prevents folders from syncing since the File Provider migration. Comment by Megan July 15

Hey there, @syncingisinterrupted, welcome to our Community! Is your Dropbox folder located in ~/Library/CloudStorage? Also, if you navigate to those files within the Dropbox folder in your Finder, are you able to see them? Is the app showing 'up to date' or is it still syncing in you menu bar? One more thing: does this…

in MacOS 15.7.7. Spotlight search not finding Dropbox files. Comment by Megan July 15

Hey @Csandif712! Are you searching from your 'All files' or 'Home' page? Also, does this issue happen with a specific keyword, or any keyword you use? Are you all sharing the same individual account or using shared folders? If possible, please test this on a computer and let me know if www.dropbox.com shows the exact same…

in I need help when uploading files to my account. Lost connection. Comment by Megan July 15

Hi there, @Csandif712, let's see what we can find about this! When did you first notice this behavior? Also, which platform are you using to search? For example, are you using our mobile app, desktop app, or website? Finally, could you share some screenshots comparing what you see on your end with what they see? Keep me…

in I need help when uploading files to my account. Lost connection. Comment by Megan July 14

Hi there, @bR2, welcome to our Community! I need some additional information to best assist you with the problem you're facing. From what I've gathered, it sounds like you are sharing a link with others. Is this correct? Could you kindly confirm if you're following these steps, or if you're sharing a folder directly with…

in Make sharing simple, without unnecessary steps. Comment by Megan July 14

Hey there, @Gayent! As a first step, I'd suggest trying to clear the app's cache to see if it improves matters at all. To clear the app's cache on Android: Open the Dropbox mobile app. Tap the account icon (person) in the bottom right. Tap the gear icon in the top right. Scroll down and tap Clear cache. Tap Clear cache…

in I can't scroll through my photos on one of my Samsung devices. Comment by Megan July 14

Hey there, @Rachel L.! Could you try renaming your folder to check if that resolves the issue? Please also consult this Help Center Article to ensure no spaces or invalid characters are in the folder name. Additionally, ensure your file path isn't too long. The Windows limit is 260 characters for files and 247 for folders.…

in Can't get rid of a red X next to a folder in my Dropbox folder on Windows 11 Comment by Megan July 14

Hey everyone, thanks for your patience as we're investigating this. I'm going to provide you with a few steps, to make sure we've followed all the necessary troubleshooting. As a first step, please double check that your device meets all the necessary requirements to run Dropbox. Also, do you happen to have any antivirus,…

in Can't update the Dropbox app past v254.4.2518 on Windows 10, error code -1073741819 Comment by Megan July 14

Thanks for the heads up @Roger B.30! I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch!

in Syncing fails in regards to my FolderSizes 10 program file on Windows 11. Comment by Megan July 13

Hey there, @yeravgjoe! As a first step, can you follow these steps in order to check where your Dropbox folder is located? Also, when you visit your account online, which folder structure do you see there? Is the location and the Dropbox folder path the same as path 1 or 2?

in Duplicate Nested Dropbox Folder: files saved by an app cannot be seen in File Manager Comment by Megan July 13

Hey there, @Alex_Jacquet! I appreciate you sending the screenshot, thank you! Did you manage to complete any of the steps I provided in my last reply? Also, could you kindly check how many files you have in your Dropbox folder?

in Relinking hard drive with old Dropbox files resulted in stuck syncing. Comment by Megan July 13

Hey @Adi_Shamku2211! I appreciate you sending a screenshot, but it looks like you are on your Dropbox home page. Are you encountering any errors when trying to open the hyperlinked pages from my last reply? If you can access them, please send me a screenshot of that page.

in My Dropbox earned storage has been reduced without explanation. Comment by Megan July 13

Hey there, @paul352! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

in My account shows 9.12 GB of 9.25 GB used, but all files, photos and deleted files are empty Comment by Megan July 13

Hey there, @alexandremrck! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

in Can you help me restore files deleted more than 30 days ago on a Dropbox Basic account? Comment by Megan July 13

Hi there, @macabremammoth! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it.

in I uninstalled my app to free up space, and my desktop & files are also gone. Comment by Megan July 13

Hey @Matt G.30! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

in What is the best way to structure our hierarchy to support the best workflow for our team? Comment by Megan July 13

Hey @Adi_Shamku2211! I'll do my best to help us get to the bottom of this. If possible, I'd appreciate a screenshot of your online plan page (rather than the mobile app). When you view your plan page on our website, it shows an exact breakdown of the content taking up space in your Dropbox account. While you're at it,…

in My Dropbox earned storage has been reduced without explanation. Comment by Megan July 13

Hey there @Luca72! As a first step, please double check that your device meets all the necessary requirements to run Dropbox. Also, do you happen to have any antivirus, firewall, security program, proxy or VPN blocking the Dropbox desktop client? If so, please either add Dropbox to its whitelist, remove Dropbox from its…

in I get a 1073741795 error and the Dropbox app can't be updated to build 260.4.XXXX. Comment by Megan July 13

Hey there, @Roger B.30! I'd be more than happy to help you open a ticket with our Support. However, before we switch to email communication I'd like for you to try one more thing. Based on the app version you are currently using (262.3.3075), it looks like you have the beta version installed instead of the stable one. This…

in Syncing fails in regards to my FolderSizes 10 program file on Windows 11. Comment by Megan July 13

Hey there, @Dani26! When did you delete the Dropbox account tied to the email address you're trying to switch to? Do you see any errors when attempting to sign into that deleted account? Also, by any chance, was that account part of a team? Let me know, and we'll take it from there!

in I'm trying to update the email address of my Dropbox account, but it says it's taken. Comment by Megan July 13

Hey @Alex_Jacquet! If you check the hyperlinked Help Center article that I provided, it's going to give you a step-by-step on how to change your bandwidth. More specifically if you know your connection speed, you can set your preferred Limit upload rate and Limit download rate. If you toggle Custom bandwidth settings off,…

in Relinking hard drive with old Dropbox files resulted in stuck syncing. Comment by Megan July 13

Hi there, @Adi_Shamku2211, let's jump together right into this! Space earned through referrals is permanent and won't be removed even if you upgrade and/or downgrade your account. You should still be able to view them on your account from this page. Is it possible that any promotion that you used before has now expired?…

in My Dropbox earned storage has been reduced without explanation. Comment by Megan July 13

Megan Dropbox Community Moderator

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