Megan Dropbox Community Moderator

Hi there, @Caesarsalad! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it.

Hey @Alexsch! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @TwiN4819, sorry to hear about that! I have located your existing support ticket and can confirm it is still open and under review, which is why I’ve escalated the priority to 'High'. Rest assured, our team is doing everything possible to resolve this so you can add your recovery email without issue. Thank you so much…

Hey there, @JCJC! Thank you for all the additional information you've provided. Based on the app version you are currently using (254.3.2480), it looks like you have the beta version installed instead of the stable one. This could be the culprit behind the issue. It's important to note that if you're currently using the…

Hey @diogo_provete! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hi there, @Caesarsalad, let's jump right into this! Based on your thread tags, it looks like you are using our mobile platform. Could you clarify your mobile OS and the Dropbox app version you have installed? Also, do you notice this same issue when searching on our website? If you could send me a couple of screenshots of…

Hey there, @JCJC, sorry to hear about your experience! Provided that the files are available offline—and more specifically, have the green circle with a white checkmark—your thought process is correct, and this behavior is unexpected. However, I'd like to take a closer look and see what can be done here. Can you check the…

Hey there, @mogens w.1, let's jump into this! Could you please confirm your device's exact OS, along with the version of the Dropbox desktop app and its syncing status? You can find this by hovering your mouse over the Dropbox icon in your menu/task bar, next to your WiFi. Please feel free to share any additional details.…

Hey there, @Wynter, let's jump right into this! Do you use HelloSign or Dropbox to upload and sign your documents? Feel free to let me know the steps you follow on your end. Please send me a screenshot, with all personal information redacted, so I can see a visual of how the PNG image looks before and after it is attached…

Hey there, @OleChristen! It seems your reply slipped through, my apologies for that. Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick. Hello to you too @crossfbc, welcome to our Community! Could you please confirm your device's exact OS, along with the version of the…

Hey there, @Callum_04, thanks for posting to our Community! I also agree with what Mark suggested. If you encounter any specific errors like the one you mentioned or can't find a way to cancel your team, could you send me a screenshot of your billing page? That will help me better understand what you are seeing. Keep me…

Hey there, @Ratel_Aleks, happy Friday. I hope you're doing well! 😊 With a Dropbox Family plan, you can sign in on as many devices as you need—there’s no limit. You can read more about this here. I hope this helps!

Hi there, @KateGoldbergHelp! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hi there, @HowToUninstallMac1! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey there, @SuzanneSLee! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @visard! Submitting a support ticket is the most direct way to reach our support team. Think of it as a standard email, which confirms we've received your request and assigns a unique tracking number to it. This allows you and the support team to easily reference your case, track its progress, and review past…

Hey there, @visard! Sorry to hear about that. Have you tried to contact Dropbox Support directly for this? If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page. Once you've sent your request, feel free to send me the ticket number, in…

Hey there, @Studiosoho, let's jump right into this! Which of our platforms are you using? Are you accessing us via our website, desktop app, or mobile app? I’m asking so I can provide the best guidance on how to download your content locally. If you're using our website, you can always use these steps to download your…

Hey there, @AndrewScottDev, let's see what we can find about this together! Just to confirm, which version of the app is causing this syncing issue? Are you possibly using a beta version denoted xx.3.******? You can find this by hovering your mouse over the Dropbox icon in your menu bar, next to your WiFi. Do you have any…

Hey @Robin17! You're correct about that, I'm going to go ahead and send you a new email. I'll see you there, thanks for your patience!

Hey @scoob, welcome to our Community! Apologies for the lengthy response; I just want to be sure I cover all of your concerns. When using our desktop app, a Dropbox folder is created locally on your device, and all of your Dropbox content is stored within it. The content inside this folder uses your account's quota. If you…

Hey @Daveh839! Could you please try uploading something from your phone, then pause and resume sync on Dropbox? Does the file upload? What about restarting the Dropbox app by following these steps? I was wondering if manually adding the file is indeed the only way to upload it to Dropbox. Please keep in mind that the issue…

Hey there, @LEMicher, thanks for posting here! When you visit your backups page online and choose to delete said backup, do you get any errors? If so, we'd appreciate a screenshot so we can get a visual of the issue. If this persists please let me know and I'll reach out via email to investigate further with account…

Hi there, @LizaDaniel, thanks for posting here today! In my experience, using detailed subfolder structures works best for gaming files but that's always up to you. Broad folders quickly become cluttered, whereas categorizing by game or project allows for faster retrieval and easier management over time. You could even use…

Hey @colbymaier! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hi @carterlmiller! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @SFEJ! If the Dropbox Finder extension keeps turning itself off after a restart, it usually points to a macOS Finder-extension conflict where another app’s Finder integration is taking precedence. You can read more about this here. When you get a chance, go back to System Settings → General → Login Items & Extensions →…

Hey @hjhworks, happy Monday! Happy to see that your issue is now resolved! It might have been the update indeed. We'll be one post away if you need anything else. 😎

Hey there, @cptste! Sorry for the late reply. After seeing your screenshot, I have to second what @Mark already mentioned. This seems to be the most likely scenario. Enjoy your free space, and if you need anything else just give us a shout. 🤗

Hey @amcoffice! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.