Megan Dropbox Community Moderator

Hey @IvanaB! Just sent you an email, and I'll be happy to continue troubleshooting with you there. Thanks a bunch!

Hey there, @IvanaB, welcome to our Community! One reason a referral might appear as ineligible on the Dropbox site is that the user may have attempted to activate it from the same network as you. It sounds like that could be the case here. You can also read more about this in the relevant section of our Help Center…

Hey there, @Sean O.13, let's see what we can find about this together! To help me troubleshoot, could you please share your device's exact OS, the Dropbox app version, and its current syncing status? You can find this information by hovering your mouse over the Dropbox icon in your menu or taskbar (next to your Wi-Fi…

Hi there, @gmsieber, welcome to our Community! I think @maher1982 covered everything I also wanted to say and was spot on. Currently, any member of a shared folder that has edit rights should also have the ability to add, edit and delete files in it. You can find more info about member permissions in this article. Provided…

Hey there, @dvsone1440, let's jump right into this! Sorry to hear you're having issues with that, but I'm here to help. I'd like for you to try these steps in order to perform an advanced reinstall. Can you try it, and let me know how it goes? Keep me posted!

Hey there, @taciteloquence! Sorry for the delayed reply, I was checking internally with our team regarding your case. I want to let you know that this behavior seems to be a result of how your operating system manages and handles the card, especially since it works with an external SD card reader but not the internal one.…

Hey there, @munirg2003! I checked and can confirm that my colleague, @Walter , sent an email to your Community-linked email address. If you haven't received it, could you please check your spam or junk folder? If that doesn't work, would you mind contacting Dropbox Support? Since this may require account-specific…

Hey there, Claire! I'm glad we managed to tackle one down! Since the thumbnails did not change after closing the desktop app, it's possible they might be influenced by third-party software. Additionally, since the preview issues persist while Dropbox is not running, it suggests that the desktop application itself is not…

Hey @Claire W.3, thanks so much for the speedy reply! When you quit the Dropbox desktop app and check your files while it remains closed, do you still experience the preview issue and the "Protected View" prompt? Regarding your mention that you have already added all Dropbox folders to trusted locations, could you confirm…

Hey there, @Claire W.3, let's see what we can find about this together! Does this happen exclusively with Microsoft Office files? To help troubleshoot this, could you please provide a few details and check the following: Is your Dropbox folder located on your primary C: drive or a secondary partition/drive? If it's a…

Hey there, @MichaelW54! If you click the "…" (ellipsis) button on the far right of your backups, do you see an option to delete them? If so, you can go ahead and remove them, and your storage space should be all set. Let me know if you need anything else!

Hey there, @whydavewhy! I'm happy to hear that everything is now back on track. If you need anything else, just give us a shout! 😊

Hi there, @Beatboxer, thanks for posting here! Is everything back on track, and have those sync conflict messages stopped? If you're still running into issues, could you let me know the app's current syncing status? You can check this by hovering your mouse over the Dropbox icon in your taskbar (next to your Wi-Fi icon).…

Hey @jsruzicka, welcome to our Community! To help troubleshoot, could you please share your Dropbox app version, and its current syncing status? You can check this by hovering your mouse over the Dropbox icon in your menu bar next to your Wi-Fi icon. Also, please take a look at this Help Center article for tips on handling…

Amazing news @MrSusingPlus! Happy to see that your issue is now resolved. If you need something else, we'll be one post away! 😊

Hey @Jasmine2023! Once you've confirmed you no longer need any files from the external drive backup, you can safely delete it. Deleting the backup from the site only removes the backup copy and will not affect your actual external drive. Please keep me updated on your progress!

Hi there, @aeastcott, I hope you're doing well! Thanks for sharing this detailed feedback regarding the bulk send feature, receiving executed documents individually, and managing signers. Could you please re-post this under our "Ideas" section so our product team can properly track and review it? Thanks a bunch!

Hey there, @nickyg1, thanks for posting here! I completely understand this situation, and it’s definitely a tough spot for everyone involved. When you are giving edit access to a shared folder, it needs to be added to the recipient's Dropbox account so they can modify the contents, which means it counts against their…

Happy to hear that everything is back on track @Netbag! Wishing you a great week ahead. If you need anything else, don't hesitate to give us a shout! 😉

Hey there, @MrSusingPlus, let's jump right into this! If you see the deletion in your events page, click on the blue hyperlink of the relevant event, and if it's possible to restore the folder on your end you will see a black 'Restore' button on the top right part of the link's page. Want to give it a go, and let me know…

Hey there, @Jasmine2023! If everything is up to date and you have confirmed that no files from the PC (1) backup are needed, you should be good to delete it. Would you like to give it a try and let me know how it goes?

Hey there, @DougDoppler! If you downloaded our desktop app using this link, you should already be using our latest build, as it updates automatically. Regarding the context menu issue you reported, I was able to locate your recent support ticket, and the specialist handling your case will follow up with you as soon as…

Hi there, @franksamlin, let's jump right into this! To start, you mentioned that you haven't accessed your Dropbox account for more than 12 months, which means it was most likely closed due to inactivity. Can you check your deleted files page, and your events page to see if your files appear there? Keep in mind that if the…

Hey there, @kobushi! Circling back to see if you have any updates on this. Please let us know when you have a moment. Thanks!

Hey there, @Michael M.198! Thanks for the heads up! If you need anything else, please let me know and I will be more than happy to help every step of the way. 

Hey there, @JanBrouwer! Sorry to hear about that. I just sent you an email in order for us to investigate the case further. Please reply back to me, and we'll take it from there. Thanks!

Hey Margaret! I'd be happy to explain how syncing works in Dropbox to ensure we're aligned. When you install the Dropbox desktop app, it creates a local Dropbox folder on your device. This folder acts as a two-way mirror for your online Dropbox content, allowing you to add, edit, or remove files. Any changes made online…

Hey there, @Shin_Deki! It's done! 😎 If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey there, @anmarui74, thanks for posting here! Since the OP also reported a similar concern, I went ahead and merged your post under this current thread. I checked the support ticket our user, @hillard28 had with our specialized agents for some more insight regarding this case and I'd like to share what they mentioned.…

Hey @dontokyo, I hope you're doing well! Your post and any further comments have been merged here. For those wondering, you can find more troubleshooting steps and suggestions by visiting this thread. Please let me know if you need anything else. I will be more than happy to help every step of the way.