Megan Dropbox Community Moderator

Hey @"ken s.29"! Can you follow these steps in order to perform an advanced reinstall? Please let me know of any updates once you do! 

Hey there, @"Kath6", I hope you're doing well! I just sent you an email in order for us to investigate further. Please reply back to me, and we'll take it from there. Thanks a bunch, see you! 

Hi there, @"TNunan"! Allow me to begin by saying that the method you're using in order to launch the app isn't fully supported by Dropbox. With that being said, we're a tad limited when it comes to troubleshooting. Do you have any issues when you manually try to launch the app? Lastly, in order to have a better idea of…

Hi @"Alan R.12"! My colleague @"Hannah" reached out to your Community linked email address that you can find here. You've replied to her there with the added info necessary but keep in mind that the email communication isn't the same as this public thread. Hannah will review the info you've provided, and will get to you as…

Hey @"ken s.29", thanks for the info! Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? One more thing to note is to make sure that your device meets the system requirements in order for the app to run properly. Is that the case? This will help me to assist…

Hey @"jk36", let's jump right into this! As a first step can you clarify which steps you follow in order to check your app's syncing status? Do you locate your little Dropbox icon on your menu bar, next to your WiFi and hover your mouse over it, or do you click on the little icon itself and check the activity center? Can…

Hey there, @"snynet"! I just went ahead and created a ticket on my end for you. Reply back to me with your question, and we'll take it from there. Thanks a bunch! 

Hey @"DAJA", sorry to hear about that! It seems that @"Rich"'s suggestion as mentioned here worked for some of the users in this thread. Have you tried what he suggested? If you did but the results remain the same, please send me a screenshot of the error message you see. Keep me posted! 

Hey there, @"Toa_Of_Justice"! We fully take the blame, and apologize for not seeing your messages sooner. I'm deeply sorry about this, but it's never too late to see how we can help. Do you still experience the same issue on your end? To make sure your Dropbox app is on the latest app version, you can also go here and try…

Hey there, @"HollowayHobie"! We fully take the blame, and apologize for not seeing your message sooner. I'm deeply sorry about this, but it's never too late to see how we can help. Do you still experience the same issue on your end? 

Hi there, @"Craxihuber", thanks for posting here! If you could kindly give me some additional time to look into this, I'd appreciate it. I'll get back to you with additional info as soon as possible. Thanks a bunch! 

Hi there, @"charliescrazy", thanks for posting here! Can you kindly clarify, or send me a screenshot showing the pop-up messages you're referring to? Do you see them each time you use our website, or a different platform too? Let me know more, and we'll take it from there! 

Hey there, @"ken s.29", let's jump right into this! I'm going to need to gather a few more pieces of info and get closer into what is happening. Can you let me know what you mean when you say it stopped working? What has happened exactly? As a first step, could you clarify the app's current syncing status and version that…

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has been closed due to inactivity. We appreciate your suggestion, and if you have another idea to share, please don't hesitate! 

Hi there, @"simontranspeed"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi @"RickCarraher", I hope you're doing well! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi there, @"Jaffboy1773"! I'm just circling back to see if you saw my last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hi there, @"designer69"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hey there, @"Sherrema B."! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hi @"BobHaun13"! I hope you're doing well! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hey @"RLAZ"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"davidhoch", happy Monday! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"DavidLNeel"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi @"user07382", thanks for that! I just replied back to the email, I'll see you there. Thanks a bunch! 

Hey @"StrypheMedia", let's see what we can find together about that! Would you mind sending over a screenshot of your plan page, in order for me to have a visual of what it reports there? Is it possible that there are some shared files taking up space on your account or any active backups? Let me know more, and we'll take…

Hey there, @"user07382", welcome to our Community! Have you tried to contact Dropbox Support directly for this? If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page. Once you've sent your request, feel free to send me the ticket number,…

Hey @"AnnieJ"! It might sound trivial but have you tried signing out of the app, and then back again? If this doesn't work can you let me know the following: As a first step, could you clarify the app's current syncing status and version that you're using along with the device's OS? You can find the version, and syncing…

Hi there, @"michael_munson", let's jump right into this! Since you mentioned that you only wanted to be able to download an existing copy of your content to your external drive, then the following is what I would suggest. You can simply copy your entire Dropbox folder (the one located on your C: drive), and paste it on the…

Hey there, @"benrocca", welcome to our Community! I'm going to need to gather a few more pieces of info and get closer into what is happening. As a first step, could you clarify the app's current syncing status and version that you're using along with the device's OS? You can find the version, and syncing status by…