Megan Dropbox Community Moderator

Hey there, @daricci! The button that my colleague was referring to was the upwards arrow. When you click that do you see any other apps, or not?

Hey @mike979! I just sent you an email in order for us to investigate further. Please reply back to me, and we'll happily take it from there. Thank you! 🙂

Hi there, @hjhworks, welcome to our Community! When checking the left sidebar online, do you have this option that'll allow you to hide your sidebar? I am wondering if you notice the same behavior when accessing your account from a different browser or in incognito mode. Could you please test this and let me know? What you…

Hey there, @IsraMarmol, sorry to hear about that! To add to what @Mark already asked, I'd also love to know if you were part of a team trial at some point, and if it has now ended. What does your account's plan page show in terms of your account's storage, and plan that you're currently using? Let me know more, and we'll…

Hey there, @mike979! Can you try searching for the deleted file names online to see if you can locate them at a different path than the one you were expecting? I'm suggesting this in case they were moved elsewhere. If not, I can reach out via email to see if our Support team can help restore your account to an earlier date.

Hey there, @anna_pochta74, let me jump in here too! Is this behavior occurring across all text files, or only specific ones? Does the same issue occur if you create a new file and paste the content there? Finally, what is the approximate size of the file?

Hey @raych! Unfortunately, I cannot recommend any third-party apps or sites for locating older versions of our mobile app. However, I suggest searching online, and I will keep this thread open to allow other users to share their recommendations. Thank you!

Hey there, @visard, sorry to hear about that! Mark covered most of my questions. However, I have one more thought: is it possible you upgraded a different Dropbox account, and are now checking the wrong one? In any case, please check all the hyperlinks that @Mark provided, and update us here. Let me know more, and we'll…

Hey @XRom! I went ahead and sent you an email, in order for us to investigate further. Please reply back to me, and we'll take it from there. Thanks!

Hi there, @raych, let's jump right into this! To install the latest version of our mobile app, your phone needs to meet certain requirements. Specifically, to use the Dropbox app on Android, you will need to be running Android 10 or later. While older versions of the app can be found through third-party archives, we cannot…

Hey there, @skipandsandy, welcome to our Community! If you're using our website, you can sign into your account online, and access your home page to see your account's content. After that you can follow these steps in order to delete any of your files. Provided that you need to free some of your space, I'd also suggest…

Hey @andrei_t! Thanks for the heads up! Keep an eye out, and let us know if anything pops up. 🤗 We'll be one post away!

Thanks for the heads up @GSBox! I've seen your email reply, and I'll get back to it as soon as possible. See you there! ☺️

Hey there, @GSBox, welcome to our Community! It sounds like access to your sharing was paused on your account. Based on what you mentioned, this isn't the first time it happens. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? You can…

Hey there, @liquidsunshine! It sounds like your old laptop stopped syncing changes at some point, especially since you mentioned the Dropbox desktop app is running a quite older version (140). Since the changes are located on the old device, I suggest—provided the OS allows it—that you try to update the Dropbox desktop app…

Hey there, @AccountUpgrade123, let's see what we can find about this together! Please keep in mind that Dropbox cannot directly alter your file types, so it is possible another third-party application caused this change. I recommend checking your Dropbox account to see if the original .pdf files still exist alongside the…

Hey there, @Robin17! I’ve reviewed your previous support interactions and can confirm our engineering team is aware of this issue. Keep in mind that, as Ash mentioned in your previous email communication, we don't have a firm date on when it will be fixed just yet, but I wanted to assure you it’s on their radar. If you…

Hi there, @ErickR01m welcome to our Community! Do you remember whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? Also, can you please clarify if it's possible that you have two Dropbox accounts linked to different emails, since you're seeing the Basic plan when you log in? Have…

Hey @Rachel L.! If you simply uninstall and then reinstall the app, it should restore the app’s properties, but it won’t change how your files sync or where your Dropbox folder is located. You mentioned that 'syncing/downloading offline' and 'making folders visible on the hard drive' are two different things, but that the…

Hey @Rachel L.! Personally, I'd suggest starting with a basic uninstall and reinstall of the app; you might even consider an advanced re-installation at this point. I suggest this route because even if we switch to email, our support team will highly recommend it. However, if you don't feel comfortable with these steps, we…

Hey @MrAlbatross! I'll be waiting for further updates once you've tried using a different browser too. Feel free to also have a look at this article. If the problem remains, I'll be more than happy to provide further support.

Hey there, @Cool77, sorry to hear about that! Let's jump right into this. Could you share some additional information about the situation? Has your client already reached out to our Support team? If so, please provide the ticket number so I can locate it in our system. In the meantime, please do not click any links or open…

Hey there, @daricci, welcome to our Community! As a first step, could you please clarify your device's exact OS version and the version of the Dropbox app installed? Also, are these the steps you followed when trying to share your content? Please try rebooting your device and clearing the app's cache to see if the issue…

Hey @Rachel L.! Thank you for your patience while we get to the bottom of this. Please try the aforementioned steps again. If they still don't work, let’s try a simple—but often effective—solution: please sign out of the Dropbox desktop app and then sign back in. I'll be waiting for your results!

Hey @idlecompass, let me jump in here too! When you say it defaults back to your personal account, could you clarify what you mean? Are you trying to sign in or create a brand-new account with your work email? Specifically, when you sign in with your work credentials, does the website redirect you to your personal one?

Hi there, @Starvingarchi, thanks for bringing this to our attention. I completely understand your frustration, so let's see what we can do to figure out what's causing this. As a first step, can you let me know how many files you currently have in your Dropbox folder? Could it be more than 300K? If so, can you remove some…

Hey there, @User_0! I just sent you an email in order for us to have a closer look into this. I reach out to your Community-linked email address, so please reply back to me from there. Thanks!

Hey there, @Michele_B, let's jump right into this! That is a bit unexpected, but let's investigate. Please hover over the Dropbox icon in your taskbar/menu bar (near the WiFi/clock) and send me a screenshot showing the app version in order for me to have a visual too. Keep me posted, and we'll take it from there!

Hey there, @biancasantiago! After checking your account's plan tab and all the info you've provided, it looks like your trial has indeed been cancelled. In that case, you can safely ignore that email, as it might be a one-time false alarm. If you need something else, please let me know and I will be more than happy to help…

Hey there, @ukhalid74, welcome to our Community! Keep in mind that shared links don’t expire on their own; they stay active until the sender deletes or deactivates them. However, if they are on a paid plan (mainly on Professional and team plans), they have the option to set an expiration date, after which the link will…