Megan Dropbox Community Moderator

Hey @"Mocharuns", thanks for the heads up! Happy to see that everything is now back on track. If you need anything else, we'll be one post away, give us a shout! 😊

Hey @"NOCU"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"jason_aubrey"! You did a great job with the initial troubleshooting steps. I'm going to need some account-specific info in order to look closer into this. I just sent you an email in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks!

Hi there, @"Mocharuns", welcome to our Community! If you open your Dropbox app on your mobile, does everything look normal there? Also, could you check how much available space you have both in Dropbox, and on your iPad? While you're at it, could you also clarify your device's OS version and the version of the Dropbox…

Hi @"colsar", let me also jump in here! As a last resort, please try changing the file to online only and then available offline again to see if there's any difference with the behavior. While you're at it, feel free to check out this article too. 

Hey @"ilanagorelik"! I checked with our team about this, and unfortunately you can't submit your application if you don't currently reside in zone 2. You should only be submitting your current location on your application. I hope this clarifies, let me know if you have any questions!

Hey @"Toha57"! I can see that our agent replied back to your ticket back on December 1st. The ticket was closed after that due to inactivity. Can you check your spam/junk to see if the email ended up there? If you can't locate it, then you might need to create a new one. Keep me posted!

Hey @"LampAppSupport", thanks for the info! Circling back to two important details here. Can you follow these steps and let me know where the Dropbox folder is located in the device for the user facing the problem? Also, when you open the Dropbox folder and locate these InDesign files, what icons does the user see next to…

Hey all, I hope you're doing well! Thanks for bringing this to our attention. Our team is aware and actively working on this. We'll update this thread once we have additional info. Thanks a bunch!

Hey @"steveohm33" & @"bbuttii"! I just sent both of you an email in order for us to investigate further. Reply back to me, and we'll take it from there. Cheers!

Hey @"ehud", thanks for the update! It might sound trivial but have you tried signing out of the app, and then back again? As for your notifications online, you should be able to see them when clicking the bell icon usually located in the upper-right or left corner. Can you send me a screenshot of that too? Thank you!

Hey @"bbuttii", I'd be happy to help as much as I possibly can! I'm going to need to gather a few more pieces of info and get closer into what is happening before providing you with the appropriate next steps. Would you mind sharing a few additional things with me? More specifically, I'd also like to know these specifics.…

Hey @"ehud", let's jump right into this! I'm going to need to gather a few more pieces of info and get closer into what is happening. As a first step, could you clarify the app's current syncing status and version that you're using along with the device's OS? You can find the version, and syncing status by hovering your…

Hey @"simonebecca"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"User123987"! I just sent you an email in order for us to have a closer look into this. Reply back, and we'll take it from there. Thanks! 

Hey @"CuriousPete12"! I was about to suggest what @"Rich" already mentioned about testing this on a device you haven't signed into if you have the chance. Can you still see the same thing? 

Hey @"tonekitchen"! I'm going to need to gather a few more pieces of info and get closer into what is happening. As a first step, could you clarify the app's current syncing status and version that you're using along with the device's OS? You can find the version, and syncing status by hovering your mouse over the little…

Hey @"User123987", let me jump in here! I'd love to have a visual of the behavior that you described. Can you send us a couple of screenshots, please? You can either attach them by clicking the camera-like icon when replying back to me, or by copying and pasting them here. I'll be waiting for your update! 

Hi @"eddyann"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi there, @"ericlambiase"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"sam98"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"Augustine8"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi @"AnnieJ"​, thanks for bringing this to our attention. It sounds possible that sharing was paused on your account, but let's see what we can find about this together. Have you checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service? You can also take a…

Hi there, @"LampAppSupport", welcome to our Community! I'm going to need to gather a few more pieces of info and get closer into what is happening. As a first step, could you clarify with the user about the app's current syncing status and version that they're using along with the device's OS? They can find the version,…

Hi @"Tage", thanks for the update about that! I'd also suggest that you keep an eye on the ticket related to this issue. Since it's a unique situation the troubleshooting will require account visibility and some more advanced tools than what we're able to provide here on the Community. I appreciate your patience while the…

Hey @"asiasdioads", welcome to our Community! Keep in mind that when joining a shared folder, you basically add a copy of it to your Dropbox account, which is why it takes up space like any other personal file would. You can read more about this here. Therefore you'd need to upgrade both the sender's Dropbox account, along…

Hi there, @"uffa", welcome to our Community! Let me recap just to make sure we're aligned here. It sounds like you're trying to set a custom taskbar icon for Dropbox on your Windows device, right? I have to admit that this sounds like a Windows issue more than a Dropbox one, and it's outside the area of our expertise.…

Hey @"mibble", let's jump right into this! Just to make sure we're aligned it sounds like you wish to know how to remove a member from a team group, right? If not feel free to clarify more. There are two types of groups: -Company-managed groups -User-managed groups Depending on the one your team is using you can use the…

Hey @"chris9elliott"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way.

Hey @"hjhworks", let's see what we can find about this! I just tested this on my Dropbox account using Chrome, and I can see the Large List layout option without an issue. I'm thinking it might be a browser-related issue, and need to exclude this from the list of possible causes. Would you mind trying an entirely different…