Megan Dropbox Community Moderator

Hey @"esk", this is a prompt that someone can easily just close from the X at the top right corner. If you scroll to the top, and dismiss the Learn More, are you able to find a way to close the window? What happens if you click "view folder" instead? 

Hey @"tomgrin74", thanks for updating us and giving us a heads up! I was able to check Walter's email, and saw that it was still open, in case you want to reply or report anything back to him. Now as to why this might have happened, and what could have caused it: I have to admit it was a whirlwind of a case that could have…

Hey @"Chemist867", thanks for replying back! If you check the app's preferences, and specifically under your Sync tab, you should be able to find where your actual Dropbox folder is located. Based on the screenshot, I'm assuming it's the one above dropbox.cache. If you open your Dropbox folder, do you see more as…

Absolutely correct. At the moment we don't have an ETA @"orion53", but we'll make sure to jump in here, or any other related threads, and give you an update on this once we do. If you need anything else, you know where to find us.

Hi @"landijac", thanks for bringing this to our attention. Could you try adding no-reply@dropbox.com to your inbox, in order to see if you'll receive the code when attempting to sign in again? Keep me posted, and we'll take it from there!

Hi @"orion53", that should explain it! Since you're on a Dropbox Basic plan, and using a Windows machine, then you'd need a paid plan to make files available online-only. The option hasn't rolled out yet to Windows devices for Basic users. You could however use selective sync instead.

Gotcha @"awilson576" & @"Mark", thanks for letting me know more! Your comments on our Backup & deleting your content have been quite helpful, and I will do everything I can to ensure that your voice is heard. If you need anything else, let me know!

Hey @"Chemist867", welcome to our Community! I'm not sure I'm entirely on the same page as you. When you say you have "multiple versions of Dropbox in your account" can you clarify, and let me know what you're talking about? Do you have multiple versions of a file, or something different? As for the screenshot, have you…

Hey @"ghetis", let's see what we can find together! What steps did you follow when trying to import content in the first screenshot? Does this happen with a specific file, or all of them? Also, if you momentarily pause the Dropbox app, and then try to import your content, do you have any luck then? Let me know, and we'll…

Hey @"CCbug1", we wouldn't have jurisdiction to change the email address on a Dropbox account, or verify you on a different email address. However, I think it'd be best to continue via email, in order to let the specialized agents take a look into this, and see what they can find about it. Did you receive my email? 

We will try our best to help you gain access to the account @"CCbug1". However, if we can't do that, then it'd be best for you to download them from your connected device that you already have access to. That way, we can cancel the plan, and you can transfer them onto a different one. I hope this clarifies!

Hey @"orion53", thanks for the screenshot! In the picture that you uploaded, I can see the selective sync option. Do you get any errors when trying to click and follow the steps there? Also, keep in mind that it sounds like you're using a beta version of our app. You might be experiencing some issues because of that. If…

No problem at all @"M14"! If you need anything else, give us a shout. Enjoy the rest of your week! 😎

Hey @"awilson576", thanks for replying back! To answer your question about the reset of the folder paths, you can see more about this here. However, I'm not sure this will help, since the content has already been deleted. It would help if you did this prior to the deletion of your account, but by all means please give this…

Hey @"Nick K.19", I'd be happy to look into this with you! Does this happen with a specific file or all of them? Also, if you try to restore a file using your deleted files page, do you get the same results? Let me know more, and we'll take it from there!

Hey @"frasermu", thanks for the added info! It seems this has to do with After Effects, and how it's treating these files/projects. It's not unlikely that since both Dropbox and After Effects are working on the same files, there are some sort of conflicts while Dropbox syncs the same content. Even when it doesn't seem that…

Hey @"M14", let's jump right into this! You mentioned that some folders are missing: is it possible that the app hasn't fully synced yet? Can you check its syncing status, and let me know what you find? Have you tried following these steps, in order to make your online-only folders, available locally? Let me know more, and…

Hey @"CCbug1", definitely! I just sent an email to your Community-linked email address, I'll see you there!

Hey @"cvanwyk7", let's see what we can find together here! Would it be okay for me to reach out via email, in order for us to have a closer look? Let me know and I'll be happy to open a ticket on my end for you. I'm suggesting the ticket route, since we might need some account-specific info, so it should be safer. Let me…

Hi @"amanda727", welcome to our Community! From what I understand here, it sounds like you were part of a Business account, but your account was disabled. I'm assuming you weren't the admin of the account, correct? Have you tried contacting the Team's admin, and ask them why this happened, or to add you back? They should…

Hi @"sangaines", let's jump right into this! Do you remember the credentials (email & password) used for the Dropbox account? If so, have you tried gaining access to it? You should be able to access it, even if the email is no longer valid. Provided that it asks for the 6-digit-security-code (in that case you'd need access…

Hey @"CCbug1", I'd be happy to help as much as possible here! Do you happen to remember the password of the paid account? If so, then you can try logging into the website, online to see if you can change your email from there. Provided that it still asks for the 6-digit-security-code or that you don't remember your…

Hey @"williamaran", let's jump right into this! Does this happen when you try to preview the files online too, or only when you view these files locally? Also, do you notice this with all of your files, or only some of them? Let me know more, and we'll take it from there! 

Hey @"koizpad", did you download these files from your account online, or did you sync them using the desktop app? Would you be able to send us a screenshot of the error too? 

Hey @"Cressida Downey", based on the screenshots you provided before, it seems that each of the shared folders is 1GB, which would justify the 2GB of taken space.

Hey @"koizpad", let's see what we can find together here! Do you experience the same situation as the OP mentioned? When you say that your content gets damaged or corrupted, would you be able to clarify more, and let me know if you get any specific errors when trying to preview it? It'd also be lovely to walk me through…

Hey @"Roy2010", thanks for confirming the version of the app that you're using. It's been a moment since we last spoke, would you mind sending me a new screenshot of your app's current syncing status, and any if the issue you're still facing is the red-icon pop-up, or the app's current status not syncing files?

Hey @"Saxa421", let's jump right into this! As a first step, have you added no-reply@dropbox.com to your contacts list, in order to ensure that email goes through? If I were you, I'd also check the spam/junk folder in my inbox to see if there is any sign of the email there. Keep me posted, and we'll take it from there!

Hi @"Tanaproma", thanks for posting here! I've merged your post under a similar thread. I'd appreciate it if you went through this thread, take a look and let me know if you have any questions. Thanks a bunch!

Hey @"GBREEZY808", let's jump right into this! Would you be able to share some additional info with me, in order to grasp the situation here? As far as I understand you downloaded some content from Dropbox that you have issues when trying to unzip them? How did you download them, and what is the exact error you're…