Megan Dropbox Community Moderator

我刚刚给您发了一封电子邮件，@apiplein 见！ -- I just sent you an email, I'll see you there @"apiplein"! 

Hey @"bburbank", let's jump right into this! Is the desktop app's icon showing up in your system tray at all? Also, do you get any specific error messages? If so, feel free to send me a screenshot of the message you get, in order for me to have a visual too. Let me know more, and we'll take it from there! 

Hey @"zergaw asefa", thanks for posting here! Unfortunately it's not entirely clear what you wish to achieve here. Do you wish to learn how to delete files from Dropbox, without deleting them from your desktop, or something different? If you could clarify, that'd be amazing in order for me to then be able to guide you…

Hey @"Storm2", thanks for posting here! There hasn't been a change on this as far as I'm aware, but it's odd that you noticed it on both of your browsers. Do you think you could maybe send me a few screenshots, in order for me to have a visual of what you described, and check if we need to let our team know about this?…

在这种情况下，我可以向您发送一封电子邮件，以便我们仔细研究这个@apiplein吗？ -- In this case, can I send you an email in order for us to have a closer look into this @"apiplein"?

Hi @"tetrisplanner", let's jump right into this! Have you tried the steps mentioned in this Help Center article, in order to try to move the content from the subfolders, exactly where you want them to be? Are these files shared files, or simply ones? Also, which platform do you use on your end when trying to achieve that?…

@apiplein，您好，您可以按照本文中的步骤停用 Dropbox 的“隐藏我的电子邮件”选项，然后再次尝试使用 Apple 登录，看看是否有帮助？ -- Hi @"apiplein", can you please use the steps in this article to deactivate the "Hide My Email" option for your Dropbox and then try to sign in with Apple again, to see if that helps?

Hi @"americanpunkin", let's jump right into this! Can you confirm the OS, and Dropbox version on your mobile app? When did you first start to notice this behavior, and does it happen on all of your files? Keep me posted, and we'll take it from there!

Hey @"Cressida Downey", have you made sure you're not actually accessing the folder you wish to calculate? You'd need to be one level above it, in order to check. For instance: in this path: dogs < cats < animals if you wish to check for the folder named cats you'd need to access the folder dogs since it's one level before…

Hey @"mattbailey", let's jump right into this! Provided that you're on our website, would you try switching browsers just to check if this is a browser-related issue, or using an incognito mode, and then trying again? When did this start happening, and does this happen with all of your commented files too? Thanks so much…

Hey @"spiralos", let's jump right into this! Would you be able to share some additional info for me to understand better the situation at hand? What is the exact issue you're facing? Do you notice any errors when trying to locate and open your files, and if so, which platform do you use? Keep me posted, and we'll take it…

Hey @"jfvolz", sorry to hear you're having issues with this. May I ask if you've tried an alternative payment method to upgrade your account? Can you maybe send us a full-page screenshot of the last page you can get so that we can have a visual too? Thanks so much!

No worries @"LozT"! I just reached out via email, and I'll be happy to see you there. Cheers!

嘿@apiplein，您的 Google 帐户和 Apple SignIn 是否有相同的电子邮件地址？ 尝试使用最新版本登录时收到的具体错误消息是什么？ -- Hey @"apiplein", do you have the same email address linked with both your Google account, and your Apple SignIn? What is the specific error message you get when trying to sign in using the latest? 

Hey @"Daniel B.123", let's jump right into this! Based on everything that you described, it sounds like this might be a problem coming directly from WeTransfer and not us. I'm saying that, since you essentially mentioned some issues on their app, so they would be the ones able to troubleshoot and share info with you. Have…

Awesome, thanks for the update @"bizarrodancer"! If you need something else, please let me know and I will be more than happy to help every step of the way! 

Are we referring to the laptop or your desktop @"bizarrodancer"? Since both devices are up-to-date, you should be able to see the changes reflected both on the web, and inside the Dropbox folder on each of the devices, is that so? 

Hey @"bizarrodancer", so just to make sure we're on the same page here: both your desktop, and your laptop are "up to date" at the moment? Could you kindly send me a few screenshots of your activity folder, along with your syncing status and what you see there? If you check online, are you able to see your files there? If…

Hi @"MarioC", thanks for letting me know more about this! Since you use macOS, can you please try the steps in the following Help Center article, in order to edit or turn off your accessibility settings, to see if you still get the same results?

Hey @"jameshodgart", if you made sure that you're looking at the correct account, could you have a look at your events page and let me know what you find? This is the place where all uploads,edits, and deletions are normally logged so it should give you a hint. Also, when was the last time you had signed into your account,…

嘿@apiplein，感谢您在这里发帖！ 您能分享一些额外的信息吗？ 您是否面临OP提到的同样问题？ 您可以访问与您的 Dropbox 帐户关联的电子邮件地址吗？ 任何关于这方面的额外知识都会帮助我帮助你。 让我了解更多信息，我们将从那里开始！ -- Hey @"apiplein", thanks for posting here! Would you be able to share some additional info, please? Do you face the same issue as mentioned by the OP? Do you have access to the email address linked…

Hey @"HAL900O", thanks for the heads up on this! Glad to see our Support team could shine some light on the case. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi @"BenjaminHeller", let's jump right into this! From my understanding, it sounds like you just updated your app to the new File Provider macOS version, is this correct? When you say that Dropbox needs to be hidden, would you be able to give me some more context? Do you mean from the sidebar on your Finder? I'd like to…

Thanks for that @"cristiandj81"! What about the app's syncing status? I'm asking, because that'll give us a precise idea if the app is syncing, stuck syncing or syncing slowly and would also give us the number of files, and size it's syncing.

Hi @"Christa76", no worries I am here to help! I just created a ticket on my end for you, and I'll be happy to see you there. Thanks a bunch! 

Hey @"MarioC", thanks for posting here! When did this start happening? Would you be able to send me a screenshot of the pop-up you get, and also clarify the version of our app that you use on your end, please? Keep me posted, and we'll take it from there!

Hey @"Arden Luke", let's jump right into this! Have you tried a different browser, in order to access your Dropbox account and delete some of your content? In any case, you should be able to click our camera-like icon when you try to respond back to us, and attach your screenshot here of what you see on your end. Keep me…

Hi @"cosmozorb", happy Monday! We definitely can! I just sent you an email. Reply back to me, and we'll take it from there. Thank you! 

Hi @"Robert Paterson Composer", let's jump right into this! If you’re on Dropbox Standard, Advanced, Business, or Business Plus, live chat and phone support are available during your local business hours, every Monday-Friday. You can see more about that here. You could try again today, or if you wish you can send an email…

Hi @"JoeZL", thanks for posting here! You mentioned that this happens with files downloaded into Dropbox folders. Would you mind clarifying if this issue happens with files you downloaded from your account online, or if you use our desktop app? Does it happen with all of your files, or specific file types? Keep in mind…