Megan Dropbox Community Moderator

Hi @"dneb", let's jump right into this! Just to make sure we're on the same page here: from what I understand you keep your Keepass files in Dropbox, however they don't update properly as they should in order for Keepass to update. Is that right? If not, don't hesitate to let me know more! I'd like to know some basics,…

Hi @"IA Accounting", the catch here might be the similar name. If it's not too much of a trouble, can you ask from the person that submitted the file, to rename the identical ones, and send them over again? 

Hey @"joshyutah", welcome to our Community! One thing that I want to ask is if this behavior of files' thumbnails not previewing properly, happens with all of your files, or just some specific ones? The reason I'm asking you to do this, is to identify if the files that fail to preview sync are online-only or available…

Hi from me too @"Kevin-54"! One thing that I want to ask is if this behavior of files not opening correctly, happens with all of your files, or just some specific ones? After following the steps Nancy provided above, you should be able to see Dropbox icons next to your files, instead of the OneDrive ones you're currently…

Hi @"Candle", welcome to our Community! Yes, this should have been resolved, but let's see what we can find together on that. Does that happen with all of your files, or a specific one? If you could send me a screenshot of the error, that'd be amazing. Keep me posted, and we'll take it from there! 

Hi from me too @"Dustin H.3"! Based on everything that you previously described, it does sound like expected behavior. If you keep Logic Pro open on a different device, then the changes sync from that device, to the web, and from there to the iMac. However, and just to make sure, would you mind sending me a screenshot of…

Hey there, @"eeeeeeemile", thanks for posting here! Things still remain the same on our end, when it comes to the Photos tab (both on the mobile app, and online). Your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate…

Hey @"rosenrush", let's jump right into this! Just to make sure we're on the same page here, did you use these steps in order to move your Dropbox folder, to your external drive? I strongly recommend choosing a location on the same hard drive as your operating system. Dropbox won't work correctly should the Dropbox folder…

Hey @"Eefje", welcome to our Community! Based on the info you have provided, it looks like these are shared folders that haven't been added to your account just yet. Could that be the case? Have you checked your account's plan page, to see what's occupying your storage space? Keep in mind, that if you need to leave a…

Hey there, @"dr_blork", I'd be happy to help! Does it give you the option to disable your Backup, before deleting it first? If not, could you send me a screenshot of the error you get on your end, please? Keep me posted, and we'll take it from there!

Hey @"Freneymh", I'd be happy to help! Was the email, the same as the OP mentioned? Do you happen to have a screenshot of it, along with the email address it came from? Let me know more!

Hi @"brett11", let's jump right into this! Where do you get the 2GB info? Did you receive any relevant emails from Dropbox? Could you attach a screenshot showing your quota on the plan page in order to see the current total? Keep me posted, and we'll take it from there!

Hey @"GSBox", I just sent you an email, in order for us to have a closer look into this. I'll see you there!

Hi @"Shell83", welcome to our Community! Based on everything that you described, it's not entirely clear to me if you're missing your files from your desktop app, or your account online too. Would you be able to clarify? Do you see your files, when you visit your account online? Let me know more, and we'll jump right into…

Hey @"shiftmastersessions", let's jump right into this! This could potentially be related to the 8TB of content that you have saved in the external drive. But before we look into this, would you mind sending over a screenshot of the error message you get on your end, when the external hard drive is disconnected? Also, what…

Hey @"Mx07z", welcome to our Community! It's possible that you're experiencing this behavior on your account. Have you recently shared and files or links that could be a breach of the Terms of Service? Did you receive any relevant emails from Dropbox, on how to proceed? Keep me posted, and we'll take it from there! 

Hey @"loafyloafcakes", welcome to our Community! I just sent you an email, in order for us to have a closer look into this. I'll see you there, thanks! 

Hey @"GSBox", I hope you're doing well! Were you able to locate the email instructions that are automatically sent when this happens? You should have received some next-steps in order for you to resolve that. Keep me posted!

Hey there, @"twobeatkick", welcome to our Community! As a first step, can you clarify the version of the Dropbox app you're using on your device? I'm asking, cause I'd like to know if this is related to the behavior you mentioned or not. Do you use macOS for File Provider? If you also happen to have a screenshot of the…

Hey @Logjammin, sorry to hear about that! Also keep in mind, that it's far from safe posting your personal phone number, or any other details in a public forum, therefore I removed them for you. Do you have access to your Dropbox account at the moment? Have you checked the events page, and deleted files page as Walter…

Hey @"smileyriley", thanks for the info. I have to admit that 150GB is quite the size for the app to sync, but I also hear where you're coming from. I'd suggest for future reference that you may add the first one, wait for it to sync and the proceed to the second file/folder. As for the app being stuck: would you mind…

Hey @"dimaddeno", we don't have an ETA or any additional info about this. Trust that we'll definitely update this thread once we have additional info. Thanks! 

Hey @"smileyriley", welcome to our Communtiy! To answer your question: no there is no such setting. However, you need to keep in mind that file sync is a complicated process that includes more than just the transfer of the data. Please keep in mind each file is divided and compressed into hashed components, transferred via…

Hey there, @"nnayar"! I checked internally, and it seems that an agent has reached out to you internally via an email. Can you check your inbox, and respond to them there, in order to keep investigating? 

Hey @"Sta91", let's jump right into this! If I understand the end-goal here, that is to use our camera-upload feature, in order to backup your files, right? If not, feel free to clarify more for me. Now, as a first step, can you let me know the exact OS and Dropbox version you're using? Do you get any specific errors on…

Hi @"timothyantrimcarter", thanks for posting and sharing that with us! It's always helpful to see how you were able to solve and troubleshoot on your end, and that might be a tremendous help for someone else. Wishing you a great rest of your week ahead! 

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Hey there, @"KiaiKitty", I hope you're doing well! Raven summarizes your meetings, takes action items, and gives you live insights about your meeting by answering questions in real-time. It also serves as your infinite meeting memory which allows you to recall and extract any useful information from your past meetings. For…

Hey @"KBro67", awesome! Thanks for letting me know your ticket number. I was able to locate it, and see that an agent is already working on your case. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"j2762mm", sorry to hear about that, and I see where you're coming from! We definitely listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. I wanted to ask if you're using macOS on File Provider, where your Dropbox folder must be located in…