Megan Dropbox Community Moderator

Hey @"KohllahStudios", thanks for that! I'm not sure if this relates to your browser yet; could you check if this is also happening on an incognito window with no extensions or plugins running? Apart from that, do you get any better results on other browsers?

Hi @"GratefulUser", I just sent you an email! I'll be happy to see you there!

Hey @"KohllahStudios", thanks for the speedy reply! You should be able to click the camera-like icon when replying back to us, and attach your screenshot.

Sure thing, @"RJ02"! I'll be waiting for your update!

Hey @"Sparky P", I'd also share Jim's response with you, but I wanted to ask you to clear your cache, to make sure the app is on top of its performance. It wouldn't "fix" background uploading, since this has to do with how Apple reacts with Dropbox, but it would somewhat help when it comes to background uploading. I hope…

Hi @"RJ02", yes, your screenshot shows all of our syncing icons at the moment. It could be something simple, like the app not running, or not being up-to-date. I'm guessing based on everything that you said, that everything is back on track now? 

Hi @"KohllahStudios", let's jump right into this! I'd more than appreciate it, if you could send me a screenshot, in order for me to have a visual of the error you receive too. Keep me posted, and we'll take it from there!

Hey @"AFF", would you mind clarifying your device's OS, along with the Dropbox version you're using on your device? 

At that point, can we send you an email, in order for us to have a closer look into this @"GratefulUser"? 

Hey @"godfreyp", you should try using our desktop app, or even zipping the files instead of uploading directly through our website; however I can't guarantee that this will 100% work. That said, you can use Dropbox to share the data, but you need to take great care and understand how file syncing works. Most programs…

Hey @"Sparky P", this is indeed correct & up-to-date info. 

Hey everyone! As Walter already mentioned before, we have acknowledged that this is an issue that we are aware of. Our engineers know about this, and work on finding the best possible solution moving forward. Once we have that info, or any additional details we'll make sure to update this thread too!

Hi there, @"RJ02", I hope you're doing well! Does this happen with Excel documents specifically, or different file types too? If you try to quit the app, and then open these files, do they preview normally, or do you still get the same error? Let me know more, and we'll take it from there!

Can I send you an email, in order for us to have a closer look into this @"attydave"? 

Hi @"GratefulUser", if I'm being honest I haven't noticed this happening after single OS update. It could be coincidental, and definitely shouldn't happen often. I'd be more than happy to help you, all you'd need to do in order to uninstall the app would be for you to follow the steps in the Help Center article I provided…

Hey @"ljrkrispes", you can try creating individual folders for each of the authors, and adding their books in there. At the moment, these are your options when it comes to sorting content: . If you wish, renaming the file would also work, if you wish to put the author's first or last name in the beginning of the file's…

Hi there, @"RoniDMC", thanks for posting here! The workaround we have at the moment, is to use the Dropbox website to access your files. Keep in mind that some users have reported the issue resolves after signing out and back into the Dropbox app, but this might not be applicable in every single device, or case. I hope…

Hey @"GratefulUser", if I were you, I'd try uninstalling then re-installing the app. Can you give it a go? 

Hey @"DBM3", you should be able to locate our app's version by hovering your mouse, over the little Dropbox icon, next to your WiFi on your task bar. However, I don't think it's related to Dropbox. Provided that the error was due to our app, syncing your content then it would resolve after pausing our app. You mentioned it…

Hey @"dbForumUser", let's jump right into this! The Dropbox app automatically updates itself indeed, and that is essential to make sure it's working without an issue. Based on everything you mentioned you're using the app's latest version indeed. As for the message, it sounds like a direct message coming from your OS,…

Hey @"GratefulUser", when you say you got it up and running, do you mean that you managed to remove the red notification from your app? If not, then could you please confirm the version of the Dropbox desktop app you're running on your computer? You can do this by hovering your mouse over the Dropbox icon in the menu bar.…

Hey @"RiCo67", I see, thanks for letting me know! Have you tried the steps our Community Manager posted here, by any chance? 

Hey @"eurochina", thanks for taking the time to write on our Community. Can we actually send you an email, so we can look into your request internally? Let me know!

Hey there, @"Clodee", I hope you're doing well! I suggest that you use our "Share an idea" board, in order to share your vision with us, and the rest of our users. 😊 Here are some tips to keep in mind, when submitting your idea. If you need anything else, give us a shout!

Hi @"Mach1pony", I just sent you an email, I'll be happy to see you there! 

Got it, and I'm assuming that when you quit the app, and then try to re-create the same behavior with your Quick Access, everything works fine then @"attydave"?

Hey @"GabDun", I see, thanks for the info! I would personally rename the Dropbox folder in the 😧 drive to something irrelevant, and then start the process again. Once everything is complete, you can then remove the old Dropbox folder, and keep the current one. 

Hey there from me, @"RiCo67"! It might sound trivial, but have you tried to re-start your device at all? I'm asking because to attempt to investigate something related to a visual issue on your Dropbox the best first step is for you to try restarting your computer and see if the issue persists. Restarting your computer…

Hey @"crismelo", if you've disabled your Backup, and signed out or uninstalled the Dropbox app, then you can make any changes you want locally, without impacting your files online. Just make sure to keep a copy of the content you might need to keep locally on your device. 

Hey there, @"mouwe5", thanks for posting here! You mentioned you're using a Windows device. Would you mind clarifying the device's OS, along with the Dropbox version. You should be able to find the Dropbox version you're using, by hovering your mouse over the little Dropbox icon, on your task bar next to your WiFi. Also,…