Megan Dropbox Community Moderator

Hey @"crismelo", if you've disabled your Backup, and signed out or uninstalled the Dropbox app, then you can make any changes you want locally, without impacting your files online. Just make sure to keep a copy of the content you might need to keep locally on your device. 

Hey there, @"mouwe5", thanks for posting here! You mentioned you're using a Windows device. Would you mind clarifying the device's OS, along with the Dropbox version. You should be able to find the Dropbox version you're using, by hovering your mouse over the little Dropbox icon, on your task bar next to your WiFi. Also,…

Hey @"ricekrispes", thanks for the speedy reply! You should be able to click the camera-like icon when replying back to us, and attach your screenshot. Would you also mind clarifying the Dropbox platform you're using at the moment, when trying to sort your books? 

Hi @"meljewel", what file type is this happening with? How did you open the link in the first screenshot? Is it through the app, or through a different browser perhaps? 

Hey @"meljewel", welcome to our Community! Does this happen when you try to create a shared link, or when you paste it into your browser perhaps? Also, let me know if this is the behavior of a specific link, or multiple ones. Do you happen to have a screenshot, in order for us to have a visual too? Keep me posted, and…

No worries, @"Sylau888"! I just sent you an email, and I'll be happy to see you there, thanks!

Hi @"minikuti", happy Friday, I hope you're doing well! I wasn't able to click on the link, due to security reasons. However, I can confirm that we neither have a lifetime plan, nor a 300TB one as a matter of fact. You can see our available plans right here. Take care!

Hey @"ricekrispes", welcome to Dropbox Community, happy Friday! If I understand this correctly, you wish for the content to be sorted, the same way it is when you view your content on your iPad, which is subfolders by author and the subfolders alphabetize automatically, right? Is that what you meant when you said Public…

Hi there, @"HG19911", welcome to our Community! You mentioned that this happens mainly in Chrome, and less in Firefox. Have you made sure you're using the updated version on both browsers? Have you tried clearing the browser's cache, by any chance? I know this sounds trivial, but it can make a great difference. As for the…

Thanks for the added info @"attydave"! It might sound trivial, but have you tried restarting your device at all? Also, if you right click on your Dropbox folder locally, and then check the folder's Properties, how many files do you see there? If you can send me a screenshot of that, I'd appreciate it. 

Hey @"K10MD", does that happen with all of your Word content, or just this specific one? If you copy this document, and try to edit the new copy, do you notice the same behavior? 

Hi there, @"attydave", let's jump right into this! When did you update your device? Was it recently, or some days ago? Also, I'd love to check the Dropbox version that you're using there, just to see if it's the latest one. You should be able to check that, by hovering your mouse over the little Dropbox icon, on your task…

Hi @"jun33", welcome to our Community! At this point, if you've made sure that there are no third-party apps, VPN, firewalls that could be causing this, I'd suggest that you reach out to our Support about this. If you're using a Basic plan, I can reach out on my end to you, since we'd need to have a look into this…

Hey @"pristinetravel97", thanks for that! In your initial message, you mentioned that the app asked you to update your Backup. Is it possible that you were asked to update to the new macOS for File Provider instead? When you choose to disable your Backup, does it then give you the option to choose between: "Keep content in…

Hey @"Heather C.19", sorry to hear about that! I definitely see where you're coming from. However, you should receive info, and prompts of what will happen to your Dropbox account, once you join the team invite. In the meantime, I suggest that you contact the team's admin, and ask them to convert your account into a…

Thanks for the heads up @"frnkc-6"! Definitely keep an eye on it, and update us if you notice the pop-up returning!

Hi @"rodper321", I sent you an email, in order for us to also have a look into this internally. Reply back to me, and we'll have a look. Thanks!

Does that happens on a specific set of folders, or all of them @"scotthatton"! Did you notice when this first started happening? Feel free to share a few screenshots with us, if you have any. It'd help us get the visual too. 

Hey there, @"PhantomRae", let's jump right into this! Have you double checked the Deleted files page, and Events page for more info (or the possibility to recover your missing content)? Finally, do you remember when was the last time you accessed your Dropbox account in the past? Is there any chance that it was more than a…

Awesome news @"VAAust"! We'll be around in case you need us. Have a great Thursday! 

Hi there, @"GabDun", welcome to our Community! You can move your Dropbox folder from your C to your D drive, by following the steps mentioned in this Help Center article. If you need any help, I'm here!

Hi @"Sherry2024", I hope you're doing well! I'd be happy to do my best, in order to help with this. I opened up a ticket on my end for you. Reply back as soon as possible, and we'll take it from there! Thanks a bunch!

Hi there, @"pristinetravel97", I'm here to figure out what we can do about this! Do you have a macOS device on your end? Would you mind clarifying your exact OS on your current device? If you happen to have a screenshot of the message you mentioned, that prompted you to disable Backup, I'd love to have a visual too. Keep…

No worries at all, @"Andy69"! If you need anything else, I'll be one post away! 😎

No worries, I got it @"SalematWork"! I just sent an email to your Community-linked email address, and I'll see you there!

Hey @"Andy69", welcome to our Community! Is it safe to assume you're using our website, in order to download your folders locally to your device? If not, feel free to clarify. Does this happen with all of your folders, or some specific ones? If I were you, I'd also try using a different browser entirely, just to exclude…

Hey guys, thanks for all your patience! We might need to escalate your case, or check some thing internally since we've exhausted all troubleshooting steps. Would you mind if I send you an email, in order for us to have a closer look into this?

Hi @"solisoli", I just sent you the email! I'll see you there, cheers!

Hi @"godfreyp", let's jump right into this! Would you mind clarifying which of our platforms you're using when trying to upload your Quickbooks? Do you use our desktop, or mobile app or website? Let me know more, and we'll take it from there!

Hi @"SalematWork", I hope you're doing well! Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again? If not, then I'd be more than happy to open a ticket on my end for you. Keep me posted!