Megan Dropbox Community Moderator

Hey @"KitsuneHeart"! We're going to need to investigate this further. I just sent you an email, please reply back to me and we'll take it from there. Thanks! 

Hey @"JamesCyon"! Take your time, and we'll be here for any updates! ☺️

Hey @"scarbosheep"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi there​ @"Rattler", let's jump right into this! Keep in mind that we had a small hiccup with our payment page earlier today. However it has since been resolved. Would you be able to try again now and then share a few more details with me? Do you get any specific errors? If so feel free to share some screenshots with me…

Hey @"Lisa K.11"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey all! Unfortunately this idea has been closed due to inactivity. We want to thank you for your suggestion, and if you have another idea to share, please do!

Hey @"KellyBBQ", thanks for posting here! Based on everything that you described it sounds possible that your employer had "can edit" permissions on the old shared folder hence he could move its content to a new one. However, in order to make sure everything worked like it should, we need to identify more about the owner…

Hi @"DJ_Vicknick254"​​, thanks for bringing this to our attention. It sounds like sharing was paused on your account, but let's see what we can find about this together. Since you've already checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service, please…

Hi @"Smurfone", I'll be more than happy to help! I just reached out to your Community-linked email address. Reply back to me, and we'll take it from there. Thanks! 

Hey @"waldalla", thanks for posting here! There's no direct way to create a list or PDF of all your files, and folders that you're syncing with us whether you see them locally on the device, or not. The one alternative that you can use is what you already mentioned by using the selective sync panel to click through all the…

Hey @"waldalla", I hope you're doing well! You can find the latest info about this here. Can you take a look into this, and let me know if you have any questions? Thanks a bunch! 

Hi there​ @"KJ1993", let's jump right into this! Would you be able to share a few more details with me? Do you get any specific errors? If so feel free to share some screenshots with me please. Also, what do you see when visiting your account's plan page? Let me know more, and we'll take it from there! 

Hey there, @"anotherprofile", let's jump right into this! Do you have any security apps, like a VPN, antivirus, proxy or firewall that could be affecting the Dropbox app? One more thing to keep in mind is that if you're using a Dropbox Basic plan, there is a limit of 3 devices that you can log into. Could this be the case…

Hey @"logierachel"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"Wenn"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"jm311". I just replied back to your email. Kindly keep in mind that support has approximately a 24-hour window to handle your request depending on the case. I'm mentioning this for future reference. Thanks a bunch, I appreciate your patience while we work on your request.

Hey @"saaad3ali"! I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there. Cheers! 

Hi there, @"saaad3ali", welcome to our Community! One of the reasons a referral might appear as ineligible on the Dropbox site is because the user attempted to activate the referral from the same network as yours. Could this be the case? You can also check this section of Help Center for more info and this FAQ right here.…

Hi there, @"madmick"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Awesome news @"archcount"! Keep an eye on this, and don't hesitate to give us a shout if you need anything else. Thanks a bunch! 

Hi there, @"Marcelopuravidamedia", let's jump right into this! I'd like for us to test a couple of things, and examine if the freezing part is coming from your video player, or if the file hasn't been downloaded correctly. As a first step, can you check the file's size online, and then compare it to the one downloaded to…

Hey @"dhershdb"! I went ahead and opened a ticket on my end for you. Please reply back to me, and we'll take it from there. Thanks! 

Hey @"shawnedrei", I just saw your email, and I'll reply to you as soon as possible. Thanks for your patience!

Hey @"Abrahamconstruction"! I went ahead and opened a ticket on my end for you this past Friday. I just checked and it seems you haven't replied back to me. Can you confirm that you've received it, and respond back to me? 

Hi @"john b.230"! Happy to see that your issue is now resolved! If you need anything else, just give us a shout! 😊

Hi @"CipE"! Happy to see that your issue is now resolved! 😇 If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"ilakn", thanks for the heads up! Happy to see that your issue is now resolved. Have a lovely weekend ahead, and if you need anything else just give me a shout! 😇

Hi there, @"jm311", sorry to hear about that! I went ahead and created a ticket on my end for you. That way I'll have visibility and I'll be able to check your previous communications, and account info. Reply back to me, and I'll be more than happy to help out as much as I possibly can. Thanks a bunch! 

Hey @"Franna", thanks for the heads up! Happy to see that your issue is now resolved. Have a lovely weekend ahead, and if you need anything else just give me a shout! 😇

Hi @"shawnedrei", I just sent you an email. Please reply back to me, and we'll take it from there. Thanks!