Megan Dropbox Community Moderator

Hey @inscriptor! No need to whitelist a specific subdomain. Could you try the advanced reinstall process? It’s a more thorough method that could resolve this issue. If it doesn't, please get back to me, and we'll proceed accordingly. Thanks!

Hey @Nata_Firmino! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 🙂

Hey @TageMahall! I'm going to go ahead and reach out via email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hi there, @wendt1998, thanks for posting here today! Provided that your files are online-only, they'd still be visible locally when you access your Dropbox folder structure. Is it possible that you're talking about selectively synced files instead? Keep me posted, and we'll take it from there!

Hey @jrlbell! If it works the way you're using it so far, then by all means feel free to continue working the way you already do. Even if it's not directly supported by us. Keep in mind that you can always use a Dropbox shared folder or link that you can share with your wife. Essentially a shared link creates a copy of…

Hey @inscriptor, thanks for posting here. Let's jump right into this! Is it possible that you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If you're not on a Dropbox Basic plan with more than 3 devices connected, could you…

Hey @jmichaelb, welcome to our Community! When you say that the folders "disappear from your system" do you mean that they get removed as selectively synced? Also, do you happen to be part of Dropbox on File Provider? You can read more about that here. As a first step, could you please check the app's current syncing…

Hi there, @AmyAnnette, let's jump right into this! It sounds like access to your sharing was paused on your account. If this is the first time it happens, you'll be able to share files again after 24 hours, so the issue should resolve itself. Have you checked this article to see if any of the files you're trying to share,…

Hi there, @Franco Spall, welcome to our Community! In regards to your files being in the Library folder it sounds like you're part of Dropbox on File Provider. You can read more about that here. As a first step, could you please check the app's current syncing status in your menu bar, and let me know what it reports? Have…

Hey there, @jrlbell, let's jump right into this! Sharing a Dropbox folder over your local network isn’t recommended or directly supported by Dropbox. You can of course do this at your own risk, however keep some things in mind while you do: Network file systems don’t emit the file-update events that Dropbox relies on,…

Hey there, @WildOutdoors, let's see what we can find about this together! Which platform do you use when trying to share your content? Do you use our website, mobile or desktop app? Provided that you're on our website, have you maybe tried switching to a different browser or an incognito mode just to see if the behavior…

Hey there, @AladdinIDpro2026, I hope you're doing well! I was also thinking the same thing that @Mark mentioned. Can you try following these steps, in order to check if the behavior remains the same once the app is closed? Thanks a bunch!

Hey @abelljms! I went ahead and reached out via email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks.

Hi there @MesterPerfect, let's jump right into this! It sounds like access to your sharing was paused on your account. If this is the first time it happens, you'll be able to share files again after 24 hours, so the issue should resolve itself. Have you checked this article to see if any of the files you're trying to…

Hey there, @j2carte, let's jump into this! It seems that Jay's link works on my end, could you maybe try again in case it was a temporary issue? In any case allow me to quote what he mentioned there: Currently, there are two options for some users in certain countries for cheaper Dropbox subscriptions. Firstly, there is…

Hey @abelljms! Can you try copying your image and pasting it in the reply box? Alternatively you should have the option to attach your screenshot by clicking the icon above when replying back to us. Thanks!

In any case, I suggest that you keep an eye out on this. If you come across this or any other issues, don't hesitate to let me know more. I'll be one post away @t3ole

Hey @t3ole! No problem at all! I suggest visiting this page, as it provides an exact breakdown of your used quota, such as shared content or active backups. Can you send me a screenshot of that? For your selective sync settings, please click the hyperlink I provided above; it will redirect you to the Help Center article…

Hey there, @TageMahall, let's see what we can do about this! Keep in mind that if the account has indeed been downgraded then you wouldn't have access to our chat or phone support, but I'll help you to the best of my abilities. Based on the information provided, it sounds like you were part of a Dropbox team. Were you the…

Hey @t3ole! It's always best to check what your account online reports. That is because when using the app, you might have used selective sync for some folders; which is why they might not show up locally. Could you check if that's the case and let me know? While you're at it, please check the app's current syncing status…

Hey @NAGP! Could you ask the member to send us a screenshot or let us know what she sees when accessing the invite link? Also, I'd like to know if she already had an active Dropbox account with that email address before you sent the invitation. If she did, please cancel the invite, have her sign up for a personal account,…

Hey @TrevReav! That was an odd one for sure. Keep an eye out, and if you notice anything similar grab some screenshots. In any case, we're here if you need anything, just give us a shout. 😊

Hey @Yuni1, so sorry to hear about that! I hope you're feeling better now. There's no updates about this as of yet. The latest info here is that my colleague, @Hannah had created a ticket to you, but after checking internally it seems that it was auto-closed because there was no interaction from your end. Is it okay if I…

Hey there, @jaynerlpltd! My apologies for the small delay, but we're currently making some changes to the Community and we might have missed it. Let's get started. First, do you know the email address associated with your original account? If so, please try signing in via dropbox.com to confirm your files are present.…

Hey there! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey @motoGiS, thanks for posting here! Great observation you made there, and thank you so much for sharing it with us. 😊 Your feedback regarding this is valuable. At the moment, there's no available plan that would allow you to achieve what you mentioned, and as far as I'm aware this isn't on our radar at this given…

Hey there @dizzi101, welcome to our Community! My apologies for the small delay, but we're currently making some changes to the Community and we might have missed it. Let's get to business here! Can you navigate inside your Dropbox folder, and check the icon shown on the files you're trying to access? Depending if you have…

Hey there, @roro002, welcome to our Community! My apologies for the small delay, but we're currently making some changes to the Community and we might have missed it. Let's get to business here! You mentioned that the files seem to be unavailable. Do you see any errors when you try to access it? Can you navigate inside…

Hey there, @abelljms, let's jump right into this! To recover a deleted folder in Dropbox, log in to dropbox.com, click Deleted files in the left sidebar, locate the folder, and select Restore. You can also see more about that here. Regarding the moved folders or files, have you tried searching for the folder name in the…

Hey @MKBDper! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.