Megan Dropbox Community Moderator

Hey @abelljms! I went ahead and reached out via email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks.

Hi there @MesterPerfect, let's jump right into this! It sounds like access to your sharing was paused on your account. If this is the first time it happens, you'll be able to share files again after 24 hours, so the issue should resolve itself. Have you checked this article to see if any of the files you're trying to…

Hey there, @j2carte, let's jump into this! It seems that Jay's link works on my end, could you maybe try again in case it was a temporary issue? In any case allow me to quote what he mentioned there: Currently, there are two options for some users in certain countries for cheaper Dropbox subscriptions. Firstly, there is…

Hey @abelljms! Can you try copying your image and pasting it in the reply box? Alternatively you should have the option to attach your screenshot by clicking the icon above when replying back to us. Thanks!

In any case, I suggest that you keep an eye out on this. If you come across this or any other issues, don't hesitate to let me know more. I'll be one post away @t3ole

Hey @t3ole! No problem at all! I suggest visiting this page, as it provides an exact breakdown of your used quota, such as shared content or active backups. Can you send me a screenshot of that? For your selective sync settings, please click the hyperlink I provided above; it will redirect you to the Help Center article…

Hey there, @TageMahall, let's see what we can do about this! Keep in mind that if the account has indeed been downgraded then you wouldn't have access to our chat or phone support, but I'll help you to the best of my abilities. Based on the information provided, it sounds like you were part of a Dropbox team. Were you the…

Hey @t3ole! It's always best to check what your account online reports. That is because when using the app, you might have used selective sync for some folders; which is why they might not show up locally. Could you check if that's the case and let me know? While you're at it, please check the app's current syncing status…

Hey @NAGP! Could you ask the member to send us a screenshot or let us know what she sees when accessing the invite link? Also, I'd like to know if she already had an active Dropbox account with that email address before you sent the invitation. If she did, please cancel the invite, have her sign up for a personal account,…

Hey @TrevReav! That was an odd one for sure. Keep an eye out, and if you notice anything similar grab some screenshots. In any case, we're here if you need anything, just give us a shout. 😊

Hey @Yuni1, so sorry to hear about that! I hope you're feeling better now. There's no updates about this as of yet. The latest info here is that my colleague, @Hannah had created a ticket to you, but after checking internally it seems that it was auto-closed because there was no interaction from your end. Is it okay if I…

Hey there, @jaynerlpltd! My apologies for the small delay, but we're currently making some changes to the Community and we might have missed it. Let's get started. First, do you know the email address associated with your original account? If so, please try signing in via dropbox.com to confirm your files are present.…

Hey there! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey @motoGiS, thanks for posting here! Great observation you made there, and thank you so much for sharing it with us. 😊 Your feedback regarding this is valuable. At the moment, there's no available plan that would allow you to achieve what you mentioned, and as far as I'm aware this isn't on our radar at this given…

Hey there @dizzi101, welcome to our Community! My apologies for the small delay, but we're currently making some changes to the Community and we might have missed it. Let's get to business here! Can you navigate inside your Dropbox folder, and check the icon shown on the files you're trying to access? Depending if you have…

Hey there, @roro002, welcome to our Community! My apologies for the small delay, but we're currently making some changes to the Community and we might have missed it. Let's get to business here! You mentioned that the files seem to be unavailable. Do you see any errors when you try to access it? Can you navigate inside…

Hey there, @abelljms, let's jump right into this! To recover a deleted folder in Dropbox, log in to dropbox.com, click Deleted files in the left sidebar, locate the folder, and select Restore. You can also see more about that here. Regarding the moved folders or files, have you tried searching for the folder name in the…

Hey @MKBDper! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @Grahame31! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hey @verenaishere! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hi there, @Thom_C! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @Jay G.4! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @NAGP, I see. Let's try a few things here: Can you ask the member to access her invite email, right-click “Join your team” and copy the link address on a fresh private/incognito browser window and paste the link there? Also, can you try cancelling the member's invite, and then re-inviting her? If none of that works let…

Hey there, @NAGP, let's jump right into this! Just to make sure we're aligned here, it sounds like you're inviting people to join your Dropbox team, right? Have the users fully complete the steps to either join the team with their existing account or create a new account along with verifying their email address? Can you…

Hey @ZekeNH! What do you see upon visiting your Dropbox Sign account? Also, is this a document that you had created or maybe that someone sent you? I know you mentioned that this is a Sign document, but have you checked your Dropbox account for any deleted files in case it's there?

Hey @YoVo, I just went ahead and reached out via email. Please feel free to send me your screenshots there, in order for me to have a visual of what you described. Thanks a bunch!

Hey @TME_26, welcome to the Community! You will be able to apply for this kind of discount by contacting our support team directly as soon as you upgrade and become a team admin on one of the supported plans. To learn more about Dropbox team discounts, or to request a sales person contact you, please visit this page. Let…

Hey there, @dan_mt, welcome to our Community! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so we can continue to improve. In the meantime I'll keep your thread open, so that other users can interact and…

Hola, @"jolivera"! Con respecto al aviso que te pide que actualices tu cuenta: ¿recibiste un correo electrónico o una notificación en tu cuenta de Dropbox al respecto? Si recibiste un correo electrónico, ¿es posible que tengas una segunda cuenta de Dropbox? ¿Es posible que veas este aviso al intentar agregar nuevos…

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