Megan Dropbox Community Moderator

Hey @NAGP! Could you ask the member to send us a screenshot or let us know what she sees when accessing the invite link? Also, I'd like to know if she already had an active Dropbox account with that email address before you sent the invitation. If she did, please cancel the invite, have her sign up for a personal account,…

Hey @TrevReav! That was an odd one for sure. Keep an eye out, and if you notice anything similar grab some screenshots. In any case, we're here if you need anything, just give us a shout. 😊

Hey @Yuni1, so sorry to hear about that! I hope you're feeling better now. There's no updates about this as of yet. The latest info here is that my colleague, @Hannah had created a ticket to you, but after checking internally it seems that it was auto-closed because there was no interaction from your end. Is it okay if I…

Hey there, @jaynerlpltd! My apologies for the small delay, but we're currently making some changes to the Community and we might have missed it. Let's get started. First, do you know the email address associated with your original account? If so, please try signing in via dropbox.com to confirm your files are present.…

Hey there! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey @motoGiS, thanks for posting here! Great observation you made there, and thank you so much for sharing it with us. 😊 Your feedback regarding this is valuable. At the moment, there's no available plan that would allow you to achieve what you mentioned, and as far as I'm aware this isn't on our radar at this given…

Hey there @dizzi101, welcome to our Community! My apologies for the small delay, but we're currently making some changes to the Community and we might have missed it. Let's get to business here! Can you navigate inside your Dropbox folder, and check the icon shown on the files you're trying to access? Depending if you have…

Hey there, @roro002, welcome to our Community! My apologies for the small delay, but we're currently making some changes to the Community and we might have missed it. Let's get to business here! You mentioned that the files seem to be unavailable. Do you see any errors when you try to access it? Can you navigate inside…

Hey there, @abelljms, let's jump right into this! To recover a deleted folder in Dropbox, log in to dropbox.com, click Deleted files in the left sidebar, locate the folder, and select Restore. You can also see more about that here. Regarding the moved folders or files, have you tried searching for the folder name in the…

Hey @MKBDper! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @Grahame31! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hey @verenaishere! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hi there, @Thom_C! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @Jay G.4! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @NAGP, I see. Let's try a few things here: Can you ask the member to access her invite email, right-click “Join your team” and copy the link address on a fresh private/incognito browser window and paste the link there? Also, can you try cancelling the member's invite, and then re-inviting her? If none of that works let…

Hey there, @NAGP, let's jump right into this! Just to make sure we're aligned here, it sounds like you're inviting people to join your Dropbox team, right? Have the users fully complete the steps to either join the team with their existing account or create a new account along with verifying their email address? Can you…

Hey @ZekeNH! What do you see upon visiting your Dropbox Sign account? Also, is this a document that you had created or maybe that someone sent you? I know you mentioned that this is a Sign document, but have you checked your Dropbox account for any deleted files in case it's there?

Hey @YoVo, I just went ahead and reached out via email. Please feel free to send me your screenshots there, in order for me to have a visual of what you described. Thanks a bunch!

Hey @TME_26, welcome to the Community! You will be able to apply for this kind of discount by contacting our support team directly as soon as you upgrade and become a team admin on one of the supported plans. To learn more about Dropbox team discounts, or to request a sales person contact you, please visit this page. Let…

Hey there, @dan_mt, welcome to our Community! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so we can continue to improve. In the meantime I'll keep your thread open, so that other users can interact and…

Hola, @"jolivera"! Con respecto al aviso que te pide que actualices tu cuenta: ¿recibiste un correo electrónico o una notificación en tu cuenta de Dropbox al respecto? Si recibiste un correo electrónico, ¿es posible que tengas una segunda cuenta de Dropbox? ¿Es posible que veas este aviso al intentar agregar nuevos…

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hi there, @andreas781, happy Monday, I hope you're doing well! You can read all about our upload and download limits in the hyperlinks I'm going to attach. As for the refund, Dropbox has a strict no-refund policy. However, you can try contacting Support, but subscriptions are non-refundable unless required by law. You can…

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hey @RickWinkPa, welcome to our Community! Just to clarify: do you wish to know how many files you can have on your device in order to switch to File Provider, or generally how many files you can store while using it? The performance of the Dropbox desktop app can decline if you have more than 300,000 files synced to your…

Hey there, @Grahame31, let's see what we can find about this together. As a first step, are you seeing this on the Dropbox site, or desktop app? Can you also hover over the small Dropbox icon in the system tray and let us know the Dropbox app version you're using? Lastly, could you please send us a screenshot of the…

Hey @verenaishere, let's jump into this! Just to make sure we're aligned can you clarify this: when you access your Finder and search for your Downloads folder do you get any results? It sounds like you had previously enabled our Backup feature. Can you visit this page, and let me know what you see there? A screenshot of…

Hey @"PedroAraujo"! Do you see this prompt when accessing your Office files online, or locally using our desktop app? If you’re seeing a prompt in Office 365 to link your Dropbox account and you’d rather not use that integration, you can turn it off in your Dropbox desktop app: -Open the Dropbox desktop app. -Click your…

Hey @"Smaranzky", thanks for the heads up! If the issue remains let me know, and I'll be more than happy to reach out via email in order for us to investigate further. Thanks a bunch. Give me a shout if you need anything else. 

Hallo @"abossier", welkom in onze community! Om er zeker van te zijn dat we elkaar goed begrijpen, kun je even verduidelijken of je onze desktop-app of de Dropbox-website gebruikt om je content te bekijken? En gaat het om een ​​gedeelde link of om een ​​bestand in je Dropbox-account? Krijg je deze foutmelding bij elk…