Megan Dropbox Community Moderator

Hey @Nocton, thanks for the heads up! Happy to see that your issue is now resolved! We'll be one post away if you need anything else. Have a lovely weekend ahead,enjoy!😊

Hey there, @rymanbugs! Thanks for the screenshots, they're much appreciated. Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the appropriate areas so we can continue to improve. 😊 Have a lovely weekend ahead,enjoy!

Hi there, @rymanbugs, thanks for posting here today! I appreciate you noticing that. Can you hide any personal info, and send me a couple of screenshots of this behavior? I'd like to have a visual of your Dropbox files while the desktop app is running, and another while the app is closed. I'll be waiting for your reply!

Hey @Tom A.5! Thanks for the heads up. Happy to hear that everything is working the way they should. 😌 If you need anything else, please let me know and I will be more than happy to help every step of the way. 

Hi there, @Tom A.5, I'd be happy to look into this with you. Thank you for all the additional information you've provided. When you say that you're facing memory leak, can you let me know exactly what happens? Does your Mac use a high CPU? Based on the app version you are currently using (258.3.3629), it looks like you…

Hey there, @user0202045042! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @maldini2! Thank you so much for your patience while I investigated this for you, and sorry for the delay. I'd like to know if you're still facing the same issue, and if you've tried any more troubleshooting steps on your end. Keep me posted!

Hey there, @Adrian R.1! Thank you so much for your patience while I investigated this for you! After looking into the details, it appears the issue is tied to the custom script being used to launch Dropbox. Because this is a unique setup rather than our standard installation, we don't have standard documentation or…

Hey there, @MR_Smith, and welcome to our Community! Sorry for the late reply here. Could you describe the situation you're experiencing in a bit more detail? It sounds like syncing is slow when you're using the desktop app. Is that correct? If not, feel free to clarify the exact steps that you are following. Could you…

Hey there, @SVC-2, let's jump right into this! Have you tried any of the relevant troubleshooting steps mentioned in this thread? What about your VPN and proxy settings? Also, can you follow these steps to confirm the version of the desktop app you're using, along with its syncing status? Since @chowko34 mentioned that the…

Hey there, @Nocton, thanks for reaching out to us and sorry to see you're having trouble. Just to confirm, are you missing the small Dropbox icon at the bottom right of your screen, by the clock? Or the larger Dropbox icon that's pinned to your taskbar, which opens your Dropbox folder? To fix the uninstall error you're…

Hey there, @Wfreeman, sorry to hear about that! First, please keep in mind that when a Dropbox account is deleted, your files will stop syncing, but they are not automatically removed from your computer. You can find more details about how this works in our Help Center article here. For security and privacy reasons,…

Hey @DebraGannaway123! I can't make any promises, but I'd like to investigate further. I went ahead and reached out via email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey there, @DebraGannaway123, let me also jump in here! Since you received an email warning you about your storage space, this aligns with what Nancy mentioned earlier—that the issue was a result of your Dropbox account being over quota. Would you mind checking your events page as well, and letting me know if you see your…

Hey there, @ozstar! That sounds like a solid plan. Here's what I'm going to suggest next: check your account online to ensure that your most up-to-date files are showing up there. If you happen to have an external hard drive, please make a backup copy of your local Dropbox folder. The next step will be performing…

Hey there again, @azodl! Keep in mind that I was able to take a look at the screen recording you provided, but I have since removed it for security purposes. At this point, I feel that the best course of action would be to switch to email communication so we can investigate the issue further. I've just sent you an email.…

Hi there, @Rishin11, welcome to our Community! To activate the promotion, did you follow the exact steps in this article, by opening the pre-installed version of the Dropbox desktop application on your device? Have you checked that your account meets the terms for the promotion? You can scroll to the bottom of the Help…

Hey there, @azodl! I'd truly appreciate it if you could send me a screenshot showing the exact path reported in your app settings. You can access the Dropbox desktop app preferences by following the steps here. Once you are there, please take a screenshot of your Sync tab—specifically the Dropbox folder location—and send…

Hi there, @iamian33! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @Laura_Doodles! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey there, @tanimichelle! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @azodl! Perfect, thanks for checking. Here's what I'm going to suggest next: If you happen to have an external hard drive, please make a backup copy of your local Dropbox folder. If you don't that's okay since your files and updates have been syncing without an issue. The next step will be performing an advanced…

Hey @tym07! If you navigate directly to your Dropbox folder instead of the shortcut, and add a file that way do you still notice the same behavior? Also, what is the status of the files once you add them inside the folder? What icons do you see next to them? If you access these folders can you check if there are any…

Hey there, @WoofGrrrr, I appreciate your patience here! At the moment, this isn't possible. However, it sounds like a good idea since the functionality does not currently exist on the web. I'll suggest that others upvote your existing idea here, in order for this future feature request to possibly make its way to Dropbox.…

Hey there, @MikeSwe! Thanks for the update. I ran a search on our system & I was able to locate your open ticket, which has now reached a higher level of support. In order to expedite matters, I’ve also raised your support priority internally, so rest assured that our team specialist will do their best to help you. If you…

Hey there, @azodl! Thanks for all the info you've provided so far. Would you mind clarifying whether the files inside the Dropbox folder in your second screenshot show any sync icons? As a next step, can you please launch the Dropbox app and check the settings to confirm the exact Dropbox folder path location? If you have…

Hey everyone! Thanks for keeping us in the loop, and trying out the suggested steps. If you need something else, please let me know and I will be more than happy to help every step of the way. 😊

Hello all! Please keep in mind that our team is aware of this issue, and looking into this. However it's likely caused by Microsoft's KB5094126, and reverting to the previous version should fix it. Can you give it a go, and then update us on the results? Thanks!

Hey there, @Michelle D.17, I'd be happy to look into this for you! As a first step, have they added the shared folder to their account, and if so, do they have enough available space for it? Assuming they have enough space, are they checking for the subfolders online or locally using the desktop app? In addition to that,…

Hey @joefeigenbaum! I've received, and replied back to our email communication. We'll get to the bottom of this, in order for things to get back, and running as soon as possible. Thanks for your patience.