Mark Super User II

This is a known, and expected, issue: https://help.dropbox.com/installs/macos-support-for-expected-changes

Have you looked the see if there is a previous version of the file? At 4kb it looks like they never actually uploaded fully to Dropbox and only either a thumbnail or some meta data has - are you using a Mac at all? 

You need to contact Support as nobody else can help. Also note that refunds are only given where legally required: https://help.dropbox.com/plans/refund

But you've not answered the question... What are you trying to do? Are you using the API or is that an error you are finding somewhere

In what @"Michaellangley" ? Are you using the API at all?

Hi @"Plattfuss" The only information available is at https://www.dropbox.com/account/security towards the bottom in 'Devices', however, once they are disconnected its not possible to see anything else. 

@"Mika2" wrote:no news???? Did you look at www.dropbox.com/backups ? Sorry cannot work out if you did from the screenshots (I only read English and thats often a struggle!!)

Hi Unfortunately not - if an email account does not exist there is no way to replace it. https://help.dropbox.com/account-access/lost-email-access In terms of how long ago you logged on was it over 12 months? If so they account has quite possibly been removed for inactivity as well I'm afraid.

How did you pay? If it was via an App Store you need to cancel at least 48 hours before. You also need to speak to them about refunds. https://help.dropbox.com/plans/refund

It can take a few hours to update storage space, especially if you are/were in a Team. 

Have you looked at www.dropbox.com/backups? 

Hi @"kurtbaud" On that screen you have created a shared link - that is designed as read only link (i.e. its one way). To share it as a folder you need to follow a different process. https://help.dropbox.com/share/share-with-others - dont use a link!

Hi There is no such log available I'm afraid. All I can suggest doing is setting up 2FA and changing password to a secure one using something like 1Password etc. Also consider trying the Security Checkup: https://help.dropbox.com/security/security-checkup

So this comes back to what we said at the very start. Key things... Everybody can have different quota levels. The minimum is 2gb but you can gain more via referrals etc. - you obviously have as you have 2.75gb of space. Others may have more, or less. Quotas are done at account level (i.e. linked to an email log on) so…

Hi @"John McCormick" Yes thats spot on 🙂 Three accounts = three log ons. Plan = what you pay for within that account. So, basically, it is your quota/free space. It is possible for people to have different quotas depending upon their plan status (i.e. paid or free) as well as referrals etc. 

0 byte files on a Mac are created as place holders by many applications when doing things like a save etc. - these sync quickly to Dropbox 'cause they are empty. Once they then populate they sync to Dropbox again but this often takes time if they are large. This then can cause issues if syncing is stopped/account is over…

You can see what plan you are on at www.dropbox.com/account/plan. What I would say as well is make sure that you are all using different accounts - it is against the TOS to use one account for multiple people and Dropbox do, and have, banned accounts for that (including deleting all data) without warning. If you are a…

@"John McCormick" wrote: Hi, we have multiple logins in our account As @"Rich" said that isnt quite how Dropbox works. I suspect that you have all got multiple accounts and are using shared folders. These, however, use up the quota of everybody in them. So, if you all have different quotas, different shares or even their…

Hi @"John McCormick" What exactly do you mean 'its working for some in our account and not others' ? Are you using 1 log on between multiple people or different ones? What does www.dropbox.com/account/plan show?

@"aguskristianto" - sorry once an account is deleted for inactivity all data is removed relating to that account. There is no record of your referral space etc. so nobody can return it. 

Hi @"bjbaker" If you are only getting the S mode you need to make sure you are running a full version of windows and not just the S version. That will then give you the Dropbox badge etc. - and it will be available on other peoples machines as well as long as they've the full version. However, it isnt foolproof so make…

@"charrua4" If you have set up 2FA then the only way to disable that is to backup codes to gain access to the account. Without that your account is lost I'm afraid. 

Via Windows Explorer to wherever you have saved the Directory - so probably something like \Users\You Name\Dropbox.

Regular files are anything showing at www.dropbox.com/home which is NOT shared *to you*. So any files you have on your account that are yours are 'regular files'. Shared files are ones that others have shared to you

Hi @"emh1951" That isnt the folder. That is a shortcut to it. You need to go to the actual folder (so it shows on the right hand side of the screen) and then right click etc. 

Have you checked that nothing at all shows on the link I gave you? www.dropbox.com/backups ? What does www.dropbox.com/home show? Anything on those 2 pages uses quota - even if its a share from other users. 

Have you tried a reinstall of Dropbox? www.dropbox.com/downloading

One thing to check - are you using the same account on both phone and iPad? 

Have you tried reconnecting the app etc. via Smart Pianist? Are the files visible at www.dropbox.com/home ? If that doesnt work I'm afraid you'll need to speak to Smart Pianist support as its their app which is having the issue. 

Request a reset to the other email via www.dropbox.com/forgot and then log in to it. You can then delete it at www.dropbox.com/account.