Mark Super User II

You can screenshot and attach to here 🙂

There is no reason you cannot, but, we need more info to even attempt to try and help - whats error? what happens etc. 

 You can see the deleted files by clicking on 'Show Deleted Files' 🙂

That is an official Dropbox domain, yes. https://help.dropbox.com/security/official-domains

@"ejayamey" wrote: If the latter does not work, is there no way around being able to access it? I know the email address & password, I just didn't realize I never transferred my personal files from that dropbox. Without access to the connected email it isn't possible to regain access to an account. The other thing to just…

Nobody can help here I'm afraid - this is a public forum, you need to wait for Dropbox to come back to you.

Have you checked www.dropbox.com/backups ?

No, sorry, you need to manually check each file/folder.

@"rellis" as has been said it isnt possible without access to the emails I'm afraid. Also. If you haven't logged in for over 12 months the data would have been removed anyway 😞 Sorry

If you are getting that message the folder does not have just 4mb in it. What does www.dropbox.com/account/plan show you as to how much space you have? Does the error screen show how much more space you need? 

Please see https://help.dropbox.com/plans/refund 🙂

Open your Dropbox folder and in there should be a folder called 'Capture' with it in 🙂

There is, or at least was, a separate backup plan which was independent of the Dropbox plans.... but can I heck as like find it now?! So I'm wondering if it was while Backup was in beta and now its been axed. 

Are only two devices showing at www.dropbox.com/account/security ?

What is the pop up and whats it say/asking ?

Hi @"summerdown" The size of backup is restricted to your quota

Hi @"ErreDue" Unfortunately there is no qualified course/programme for Dropbox as such. 

What does www.dropbox.com/account/plan show? My guess is you have 2 accounts and accidentally upgraded the other one

@"DGTeacher" wrote: Hi this is the first time I’ve encountered this and I’ve shared links for a while now. I have shared the link to a folder of photos of our school trip with 30 parents and had this suspension message… is there no way around this? What if I create a new link will that reset the suspension - is it only…

On Events what happens when you click on the file name?

Sadly @"Julie R.19" you are right - they arent interested is my experience 😞 Tickets are too often just closed and ignored if replied to at all. 

@"8431" wrote:What you provide is basically cloud storage. When the customer no longer needs it, you should refund the difference of their prepayment on a prorated basis. I don't mind paying a small penalty for cancelling the annual subscription. Your current policy is not fair. It is the policy for most, if not all,…

Are you logged in to your account while testing this? i.e. its on your computer you click on it? If so the software knows its you and that you are allowed to view it. Try testing the link in an incognito window and see what happens then. 

Probably not as its what you agreed to when you signed up for the trial. The T&C's state refunds are only issued where legally required. You need to contact support at www.dropbox.com/support More info at https://help.dropbox.com/plans/refund

Hi @"Silver Griffon" If its saying you need permission to join the share etc. it means it isn't actually your share - it is there's, and you have joined it. I assume when you've clicked on links from KickStarter you've agreed to it

What does www.dropbox.com/backups show?

www.dropbox.com/backups ?

@"MaldroidDev" It would help if you said what the issue was and what wasn't working. Screenshots etc. would also help 🙂

@"Erik K.12" wrote:I have the same problem. Very annoying, it won't stop. Can't delete the .dmg. I am now considering throwing off Dropbox all together. What version do you have installed @"Erik K.12" 

Shared folders need you to rejoin. You've never been able to do it via the Events list www.dropbox.com/share