Mark Super User II

How were you uploading them @"GFCH" ? Did you put straight in Dropbox folder or use something like Camera Upload?

Do you need them to just upload to you? If so why not look at Requests instead: https://help.dropbox.com/share/create-file-request

Do you still know the email and password? If so just log on. If not you almost certainly cannot unless you have access to at least the email account. When you mention the phone does that mean you set up 2 factor security? If so do you have the recovery codes for it as well? You cannot get around that if you dont.

There isnt really a way to do this other than via the usual channels such as social media etc. Being totally honest..... I cannot think of hardly anything which has changed via threads on here. I doubt it is something that will come - especially as they've acknowledged it (which in itself is unusual).

He can revert the change as long as its within 7 days - if its longer than that your files will also have been lost (unless they chose the backup option). If he cannot move you out of the team rather than delete you need to set up a new account. The money for your payment, however, will have gone to the Team when you…

https://help.dropbox.com/plans/refund

Have a try of https://movebot.io/pricing ?

@"Graham" East 17 the guilty pleasure? I think we need to see some photos of you in big white body warmers!

Does Dropbox report any errors if you mouse over its icon on your status bar?

@"heartleo" wrote:Hey @Nancy.... where to check the email here in community.... sorry i'm not really very big dude in , I thought she send it to my google account I don't know where to look for that email The email account linked to your Dropbox account is where it will be sent

@"c_my_name_is" wrote:Hi @apfund ( Andrea ), is there a way to become an early access customer ( as a business user, reseller ) ? 2Q24 is a little disappointing as first 3Q-4Q 23 was stated as release timeframe. thx Being honest - never ever believe or follow the timescales issued by Dropbox.... they are still rolling out…

@"SMRose_FL" wrote:Thank you for your response. Does this mean that individuals will not be able to use Encryption on Dropbox? Yes this is correct. As has been said its going to be a Business only offering. 

Have a look at https://help.dropbox.com/share/create-file-request 🙂

Unfortunately that I have no idea. Sorry

Have you had a look at https://help.dropbox.com/organize/restore-dropbox-backup-files ?

No. If you look at the link its 100gb for Professional/Essentials and up to 250gb with a business plan (3 licences needed though). 

File Requests depends upon the plan you are in: https://www.dropbox.com/plans My guess is you are a Plus user; if so, to get higher, you need to upgrade. 

Hi @"DigiDean" Dropbox is basically a folder on your machine. Its a bit of a magic one though, so, whatever you put in it replicates to the cloud. Test it with a file or 2 🙂 In terms of backup that does sound about right - 750gb is a HUGE volume of data!

Hi @"RJL" Has the file been updated locally since it was uploaded to Dropbox? I.e. Dropbox is syncing a change OR is the file open?

Thats quite possibly just luck, or, it was connected to something (ie a laptop or mobile) which was keeping itself logged in

Hi @"ljacques1" Unfortunately if its over 12 months since you last logged in the account will have been deleted for inactivity. That is why you are being asked to sign up for a new account - there is no old one and all data in it has been removed. Sorry

Hi @"hzee" To fix you need to rename the file to remove it I'm afraid. There are no wildcard / optouts etc. within Dropbox to not sync certain characters

@"conalwn" wrote:Thanks @"Patricio " - I agree - but I tried freeing up space, and I did actually start by asking if this was an attempt to drive me on to a plan where I'm paying for additional space. But the thing that doesn't give me confidence is that newly paying members also see this issue so it looks far more like a…

If you are not seeing the trial on your account page you are logged in to the wrong account. You MUST log on to the account that has the trial on to be able to access it and cancel it. 

Hi @"SarahP" Aha! You are on PayPal. So the only way to do this is to cancel the PayPal subscription. Wait for it to expire and downgrade your account (dont worry, data is safe!) and then upgrade again either via PayPal or the website to the annual plan.

I'd say you need to speak to the last Team you were part of - school if that is where you got the account

Hi @"Lmaooo" One of two things. How long ago did you last use the account? If over 12 months the account has been wiped and data is not recoverable If less than that and you are on a Team you need to speak to the Admin of that team for help

That isnt possible. You cannot update the email without accessing support: https://help.dropbox.com/account-access/lost-email-access (and even then they may say they cannot do it)

If you have access then you need to download everything and set up a new account. Thats the quickest and easiest way of doing so. https://help.dropbox.com/account-access/lost-email-access

https://help.dropbox.com/account-access/lost-email-access is what you need to look at If you already have an account with a diff email just log on and start using it ( www.dropbox.com/forgot if you are unsure of password). If you can still get on the hotmail account download it all and reupload to the 'right' account.