Mark Super User II

That almost certainly sounds like Dropbox isnt running. Have you looked to see the icon at the top on the status bar? If it is there what does it say if you mouse over it? If not run it from apps or download an update from www.dropbox.com/downloading

Hi @"Tonee" What version of iOS and Dropbox are you using?

Are you going to the website to look for the Plan menu option? It doesnt appear on the software on a computer. www.dropbox.com/account/plan

Support is available via www.dropbox.com/support - I recommend using the contact forms instead for account issues 🙂

What type of account was it? It depends upon who 'owns' the account. If it was a linked business account (i.e. they paid the licence fee for it) they can recover and access it still just as they could when you worked there - they could log on as you at any point and view your data. When its a business account they own it…

Apple wont allow it to happen. Its a restriction from them to stop copyright infringement. As far as I'm aware there is no workaround without jailbreaking etc. 

When you downgrade you dont loose referral space but it does half in capacity. You get 500mb as a free user but 1gb as a paid one. Other space, however, is often time limited and so may be removed. You can see your quota at www.dropbox.com/account/plan

The . shouldnt cause an issue at all - its a simple move. HOWEVER I'm wondering were they set to available locally before the move? If not that could cause issues

No there isnt at all BUT there can be restrictions based upon characters depending upon the OS. Can you see all of the files at www.dropbox.com/home ?

You need to contact Dropbox support and see if they can help. It may not be possible, however https://help.dropbox.com/account-access/lost-email-access www.dropbox.com/support

@"dwhamilton" - if it says you are using that have you looked at www.dropbox.com/home for files? What about www.dropbox.com/backups 

If its a shared folder and you cannot see it it means you've left it. You can try and rejoin at www.dropbox.com/share OR get somebody in it to reinvite you back

@"jeremymidstates" wrote:That is very helpful. If we were to start at the BASIC level and then find the need for a more feature rich experience, is there a way to migrate or upgrade the account/s to a STANDARD version later? Or would it require new logins and a copy/ paste of all the data and folders into what is…

Thats even worse than my guilty pleasure @"Sheena" !

It may be worth checking what account you are actually on - Dropbox has removed all unlimited plans and notified people this was happening earlier in the year: https://blog.dropbox.com/topics/product/updates-to-our-storage-policy-on-dropbox-advanced

How long ago did it expire? And has your plan downgraded yet? Both need to have happened to allow it to be picked up via website

How did you upload them @"DesDekker" ? If via the web then no, the system can not work out what has/hasnt been uploaded and you'll need to start from scratch. If using software on computer and you just moved the files in to Dropbox folder, simply restart Dropbox and it'll index and continue where it left off.

@"LaurieD" wrote:Just commiserating...I'm having the same issue. Links don't work when I download the file either, even though they did work on the original pdf I uploaded. Not finding much help... If they dont work when you've downloaded make sure you have not used Rational Links - as they will be based upon the machine…

Have you accidentally set up www.dropbox.com/backups ?

How were you uploading them @"GFCH" ? Did you put straight in Dropbox folder or use something like Camera Upload?

Do you need them to just upload to you? If so why not look at Requests instead: https://help.dropbox.com/share/create-file-request

Do you still know the email and password? If so just log on. If not you almost certainly cannot unless you have access to at least the email account. When you mention the phone does that mean you set up 2 factor security? If so do you have the recovery codes for it as well? You cannot get around that if you dont.

There isnt really a way to do this other than via the usual channels such as social media etc. Being totally honest..... I cannot think of hardly anything which has changed via threads on here. I doubt it is something that will come - especially as they've acknowledged it (which in itself is unusual).

He can revert the change as long as its within 7 days - if its longer than that your files will also have been lost (unless they chose the backup option). If he cannot move you out of the team rather than delete you need to set up a new account. The money for your payment, however, will have gone to the Team when you…

https://help.dropbox.com/plans/refund

Have a try of https://movebot.io/pricing ?

@"Graham" East 17 the guilty pleasure? I think we need to see some photos of you in big white body warmers!

Does Dropbox report any errors if you mouse over its icon on your status bar?

@"heartleo" wrote:Hey @Nancy.... where to check the email here in community.... sorry i'm not really very big dude in , I thought she send it to my google account I don't know where to look for that email The email account linked to your Dropbox account is where it will be sent

@"c_my_name_is" wrote:Hi @apfund ( Andrea ), is there a way to become an early access customer ( as a business user, reseller ) ? 2Q24 is a little disappointing as first 3Q-4Q 23 was stated as release timeframe. thx Being honest - never ever believe or follow the timescales issued by Dropbox.... they are still rolling out…