Mark Super User II

Hi @"Mette1984" The only way to do this is to stop the iTunes subscription and wait for it to downgrade you. THEN you can go and upgrade again on the website. You will NOT loose any files at all. All that happens is your account is downgraded and so syncing stops and wont work until you reupgrade 🙂

Hi @"sarasvanberg" Dropbox will stop syncing when you are over space and will show an error on the software on your machine and also email you (if you have it set up). The good thing is if you bring the account under quota the files SHOULD reupload to Dropbox that have been missed as long as they are in your Dropbox folder…

If that is what it shows then for that file there was no update in August - either it didn't upload to Dropbox for whatever reason OR it was edited and saved in a different location. Have you tried searching your files for it?

It is a shared folder @"NOman334" - that's what the error is saying, you removed yourself from the share. Whats important to remember here is that a folder can be 'shared' but with only one person if you didn't invite anybody else or everybody else left. So, you need to rejoin it at www.dropbox.com/share to regain the…

Hi @"Sh1ning" Has your account downgraded yet at www.dropbox.com/account/plan ? Once it does you should be able to upgrade at www.dropbox.com/plans

That means you, or somebody else in the share, have removed the access to the shared folder you are in. You could have inadvertently done that by deleting the hidden files within Dropbox. You can try to rejoin at www.dropbox.com/share OR ask somebody to reinvite you.

Hi @"Buckminster419" Unfortunately once an account is deleted for inactivity it is permanently removed and not recoverable. I'm afraid if that's happened there is nothing anybody can do 😞

You will need to contact the developers Im afraid. I'm not aware of any of these products as I don't use them and wouldn't want to advise anything due to risk of data loss.

Its still not possible, no. 

@"DanniViolet" wrote:Thank you Mark. I will try and find another encryption tool. I have downloaded thousands of photos already, can I add an encryption service afterwards? Thanks! That'll depend upon the tool I'm afraid. 

Go to the web page while logged out (or use an incognito window) and click on the 'get help with account' option which should appear. 

You must be part of an Enterprise Business plan. It is not available to home users.

That means, as it says, you already have an account with that email. So, you need to log on to it by using a password reset at www.dropbox.com/forgot and either deleting the account OR changing the email on it to a different one

You will need to contact support at www.dropbox.com/support for help if you cannot see them at www.dropbox.com/account. 

You will need to speak to Apple Support via the Apple App Store help system. You can usually do that via iTunes. Dropbox has no control, or access to, any payments or plan info for stuff via Apple Stores. 

What is www.dropbox.com/events showing? Can you rejoin it at www.dropbox.com/share ?

@"tmax100" wrote: Or is it because the service is deemed to take place in Ireland ? Pretty much yes 🙂 I'm charged VAT now for most services and products I buy online regardless of where they are based. VAT laws have started catching up with e-commerce. 

@"Ani Avanesyan" wrote:thank you, what if you improve the dropbox plus plan? Will this not make it possible to restore files? No. Because the files have been permanently removed. So its exactly that - they have been purged from the Dropbox systems. They are not recoverable I'm afraid. At all. 

1) As you can only have 1 Dropbox account per email my guess is that either she moved on to a Business account with them and they wiped the account (because they now own that account - they own everything in that account as its a business, like if they put the stuff on a server in your building) OR they deleted the files…

Hi @"IlCubano1" Let me just check this @"IlCubano1" This is one computer isn't it? And you have D:\Archivi\Clienti where you have files and folders and also you have a Dropbox directory in Dropbox\Achivi\Clienti Is that right? If so its exactly as I said at the start - Dropbox wont, and cannot, see the folder on D. That…

What is www.dropbox.com/events showing?

If it is \Dropbox\Customers\*.* and you add a new folder there it will update to the cloud but nowhere else on the computer. If however, you have copied the \My Documents\Customers\*.* folder to Dropbox and add a new folder here then it will not update to Dropbox or sync anywhere. 

Dropbox will only sync files and folders inside of the Dropbox directory. So if you add something in to Dropbox or a subfolder it will sync. If its to another location and you've copied files over, it wont.

Dropbox states that its not supported on mobile apps to open Zip files: https://help.dropbox.com/view-edit/viewable-file-types So, unless you had an app that was a third party one doing the actual opening it isn't Dropbox.

How are you trying to preview? Website or app on mobile?

@"Debbiebruno " wrote: Yea I tried that. Does that option not appear then?

It does: https://www.dropbox.com/features/productivity/document-scanner/ocr But only on certain paid accounts.

Where and how are you downloading it? Note that if it is downloading and opening the file itself is correct and working - so you and the other person are doing it differently. If the file was actually missing a few gb of data you'd get an error and it wouldn't play. 

Is Dropbox actually running? What does it say if you mouse over its icon on the status bar? Have you tried a reinstall? www.dropbox.com/downloading 

Hi @"Rob727" No, if you delete it from your computer regardless of if its Online or Offline only it will delete from all connected accounts and devices - including people in shares. As others said, when you set to Online Only you reclaim the space after a few days but everything still shows on your device