Mark Super User II

Sorry to hear this :( If its still on her Dropbox account she can just resend it, however, if she deleted it and at the time was not a paid user then recovery only allows for 30 days recovery. If it was over that 30 days its not recoverable, at all, via Dropbox I'm afraid. 

Leeness wrote:Dropbox has any system in place that could have removed them? Dropbox can only do what its told to do by another device. So something connected to your account has caused that deletion. How do you mean 'in front of your eyes'? What does www.dropbox.com/events show? Were they in a share? If so are you still in…

What about www.dropbox.com/events does that show anything? How long ago did you last log on?

silvia24 wrote:downloading 2 files. Sounds like its stuck on 2 files which means nothing else sync's and its stuck in the queue. Have you tried rebooting? Can you see what these files are - are any applications open for example? If so try closing them?

Is it still showing at www.dropbox.com/home ?

TBirdUK wrote:Is there a way of marking individual files in the Dropbox folders so that they are not indexed/ uploaded? No there isnt I'm afraid. The only way is to not sync that directory (via Selective Sync, but that removes it off the machine so there are a few work around you need to do), or, pausing syncing. 

timpalin wrote:Can anyone at Dropbox give me an update. A small handful of files in the past 24 hours. This can't continue this way! Unfortunatlely they dont work weekends (I'm not an employee so I cant help or I would). All I can suggest is replying to any open tickets to see if they have people around in office.

Simoneo wrote:Why should I have to pay (by upgrading) to get help and is there fine print somewhere saying Dropbox can just start deleting everything? Sorry you are having issues :( However, it is reasonable to pay for a service to get support - especially given there is NO other income for the company here. It isn't like…

Try https://www.dropbox.com/account/delete :)

If Selective Sync has been activated you should not see them locally - so I would check before deleting anything that its fully updated and selective sync is set up. After that you could test a file or two and see if they also delete online or not just to be safe.

What does www.dropbox.com/events show? Note that if the files were deleted over 6 month ago they wont show on this list as that is limit of the list. 

If they were on Dropbox use www.dropbox.com/events to find them and you can restore from there. Or go to the directory they were in and click on 'Show deleted files'. 

If they werent sync'd then you cannot recover via Dropbox I'm afraid. Dropbox doesn't know the exist, it has no way to recover what isn't on the cloud. Sorry :( 

The email client is doing something dodgy to the link - possibly breaking it across multiple lines in this case. As you can get the link to work on a copy/paste the link is active its just the code behind it that is, well, dodgy! If it happens again next time try sending the emails to Support via www.dropbox.com/support…

Automations works on files, not folders I'm afraid. So it will automate what is inside of the folders not the actual folders themselves: https://help.dropbox.com/organize/dropbox-automations 

What does www.dropbox.com/events show? How long ago did you last log in? Was it over 12 months ago?

Pleased it is sorted, however, what I will say here is that you must put in place some form of secure backups. If that employee (or anybody) used the web to permanently delete them they are not, at all, recoverable via Dropbox. Also, if it is over 30 days and you are a free user, again, not recoverable at all. ALL…

You can use Automations on files but there isn't an equivalent for folders. https://help.dropbox.com/organize/dropbox-automations 

jsnyc7 wrote:We should be given a credit to switch to a more expensive plan. Your account would be pro-rata credited to change to a different plan (e.g. if you had only used 6 months of it you'd get a rebate of 6 months towards a different plan and just pay the difference of value between the 6 month and year and whatever…

asilentsong wrote:But if you right-click and "Get Info," it says there's two files in the folder, but there's not What about on website? Do they show there? Are you over quota? 

Was it in a Shared Folder at all? I think you said it wasn't but wanted to check... Because, if it isn't in a shared folder and it isnt on Events then it has never ever sync'd to Dropbox. That page lists all sync's and changes etc. that have occurred to an account with the only exception being shared folders IF you leave…

Cori17 wrote:But this file isn’t even in my one drive. It doesn’t show in the list of documents in my one drive Have you checked what the default opening setting is within the iPad?

Have you had a look at www.dropbox.com/events to see what is going on? How did you check it had uploaded? What was the steps you took? Deleted files wont be in the trash on your Mac unless you deleted the file from the Mac (which would then sync as a deletion to Dropbox). 

It looks like, for whatever reason, the files were marked as Online Only and as such you've only moved file containers. The ONLY WAY now to restore is see if they are still at www.dropbox.com/home and if so download from there, or use the app and mark them as 'available offline'. However, if they were deleted from your…

It should be available based upon this: https://help.dropbox.com/share/branded-sharing If not maybe a message to Support? 

If it is a share have you tried to leave it at www.dropbox.com/share ?

gerry_51 wrote:However, I got a message back that the email failed "due to security restrictions" (unspecified). I presume I'll hear back from the organization in due course regarding this. Depending upon how the upload system works its possible that they have set a limitation to what the files are. For example it may be…

Yes the folder will let them download :)

Yes the folder link will stay the same :) And all links that are sent as read only are anonymous :) https://help.dropbox.com/share/share-file-or-folder

michaelelias wrote:How do I use an incognito window? If its Google Chrome its usually from File -> New Incognito Window