Mark Super User II

TGO - UT wrote:I would like to back up the photo drive incrementally perhaps once a month. Is this possible? Unless you manually connect and disconnect, no it isn't via Dropbox I'm afraid. 

Have you installed Dropbox from www.dropbox.com/downloading and pointed it at the directory you already had installed?

Metamorfosi wrote:I'm on a trial but I can pay if it's useful to recover the folder You would have had to have had Essentials at the time of deletion to recover past 30 days. It is not retroactive - the help pages do state this I'm afraid. Also, note that while a none paying member you do not get access to the paid support…

Walter wrote:removing it (similarly with the Dropbox Vault) allows us to narrow our focus on building other features and experiences to help you do your best work. But, I do question this (as somebody impacted by this).... every feature you launch that is useful is pulled. Therefore can we just concentrate on what we…

It may take time to update the web page, have you tried sending a fax and testing it?

Yes! Use Dropbox File requests :) Then he goes to the link (which can be reused a much as you like) and adds them to that: https://help.dropbox.com/share/create-file-request 

maracyuca m. wrote:Could you please advise on how I can regain access? Its almost certainly not possible I'm afraid: https://help.dropbox.com/account-access/lost-email-access As long as you are still logged in the official line is to download everything and set up a new account. PLEASE try and do this urgently as if you…

Dropbox is busy moving everybody to Paper 2020 (yes, you read that right, its 5 years late). They are emailing people before they do it so you may have missed it/its ended up in Junk, however, it means you can now move the Paper files to any folder or location you want :) Pleased you found them ! :)

What does www.dropbox.com/events show?

Those images help amazingly, thank you! They wont sync as they have 'illegal' characters in them. Remove the fullstop from the end of the name and they should sync (you may also need to remove the comma from the v2 file). 

I'm not 100% sure you can. Best suggestion I have is to log a ticket with support via www.dropbox.com/support

To add to this you cannot retrieve sent emails for any sort of sharing via Dropbox I'm afraid (links, folders etc.)

Image really helps, thank you! Those files are marked as 'online only', so, if you follow this it will download them locally for you and you can open and use as you want. 

You wont be able to do it on a mobile device - it has to be on web to upload screen shot. Can you give more info on what the error is? Where is it happening etc. 

You can see all prices and costs at www.dropbox.com/plans. Costs will be based upon where your card is located (so it may be different if its a card in Sweeden). 

lindseygilbert wrote:Any information you can share would be greatly appreciated Have you followed the advice already given and done things like the credit card lookup?

If you go to the folder in question, click on 'Show Deleted Items' and then see if you can permanently delete it from there. Usually the owner of the file can delete unless there have been restrictions applied via admin. 

Apologies the above applies to internal drives such as C:\ You can back up full external drives as it says above. However, that is external only, not internal. 

That isnt possible or how it works I'm afraid. Dropbox Backup doesn't back up whole drives like other applications does - it moves certain directories to its own folder and backs them up almost continuously (leaving symlinks in the initial location). Dropbox sync (there separate) also doesnt backup drives but rather only…

Thats good news!!

There is no support I'm aware of on weekends bar Enterprise Support - and certainly none I (or any other Super User) has access to I'm afraid. 

Sorry to hear this :( If its still on her Dropbox account she can just resend it, however, if she deleted it and at the time was not a paid user then recovery only allows for 30 days recovery. If it was over that 30 days its not recoverable, at all, via Dropbox I'm afraid. 

Leeness wrote:Dropbox has any system in place that could have removed them? Dropbox can only do what its told to do by another device. So something connected to your account has caused that deletion. How do you mean 'in front of your eyes'? What does www.dropbox.com/events show? Were they in a share? If so are you still in…

What about www.dropbox.com/events does that show anything? How long ago did you last log on?

silvia24 wrote:downloading 2 files. Sounds like its stuck on 2 files which means nothing else sync's and its stuck in the queue. Have you tried rebooting? Can you see what these files are - are any applications open for example? If so try closing them?

Is it still showing at www.dropbox.com/home ?

TBirdUK wrote:Is there a way of marking individual files in the Dropbox folders so that they are not indexed/ uploaded? No there isnt I'm afraid. The only way is to not sync that directory (via Selective Sync, but that removes it off the machine so there are a few work around you need to do), or, pausing syncing. 

timpalin wrote:Can anyone at Dropbox give me an update. A small handful of files in the past 24 hours. This can't continue this way! Unfortunatlely they dont work weekends (I'm not an employee so I cant help or I would). All I can suggest is replying to any open tickets to see if they have people around in office.

Simoneo wrote:Why should I have to pay (by upgrading) to get help and is there fine print somewhere saying Dropbox can just start deleting everything? Sorry you are having issues :( However, it is reasonable to pay for a service to get support - especially given there is NO other income for the company here. It isn't like…

Try https://www.dropbox.com/account/delete :)