Mark Super User II

Its also worth pointing out that it is really, really, difficult and infact not recommended to back them up if you are using Outlook etc. via Dropbox as you can corrupt the files. I strongly suggest looking for and using a proper backup solution for this rather than trying to use Dropbox which is actually a syncing tool.

Leahlc - anybody is able to mark it as solved I'm afraid, so, even if one person found something that worked on here for them they can then flag that as a solution. Dropboxer's and Super Users dont mark anything as solved so its a third party person. For everybody still having issues can you please log a ticket:…

Make sure you are viewing the web page in 'List' mode and then click on the 'Modified' word (second column, after name) and choose which ordering you'd like.

https://www.dropbox.com/help/account/change-email

Probably a bit odd, but, have you checked that her DNS settings are the same as the other users? Also checked things like any antivirus software or firewalls on her machine? It sounds like somewhere there is a filtering issue which is blocking certain parts of the website.

No, it wont change anything from offline to online only. Dropbox has a specific set of instructions in place that it wont itself automatically delete anything. The preferences menu only really works as I said to files added elsewhere (e.g. shares)

I *believe* it is only applied to files when they are added from elsewhere. If you create them on the device itself then it wont turn them Online only.

@"Jane" why can that information not be posted here to help other people though? It isnt an account specific issue. Surly taking things like this to email totally and utterly defeats the whole point of this being a Community Forum as there is no Community in private 1:1 emails.... :( 

I did. It Worked fine. I just searched for ._ and they all show up, or, rather did as I have removed them. What I am going to say is that I am a Professional customer (www.dropbox.com/professional) which I know gives higher searching capabilities - mainly searching inside files, but, I dont know if that has anything to do…

I am hearing that there is a known issue, but, trying to get some more info on it - that does mean though they are aware of it and working on it. I've asked if we can get an official thread up with info on. As its the weekend (and Super Users dont work for Dropbox) that may take some time. However, what MAY work is to…

More than welcome Ed! Pleased it helped you out! :)

Yes there will be multiple tickets but Dropbox links them all together. Remember this is mainly a user supported forum so unless people report things in nobody can do anything about it. You could of course wait to see if a Dropbox agent comes along next week, but, all they will do is open a ticket on your behalf as they…

You are going to need to log a ticket at www.dropbox.com/support and then track it at http://dropbox.zendesk.com Note that replies will take at least a few days.

Have you tried an advanced reinstall? https://www.dropbox.com/help/desktop-web/advanced-reinstall

It is dead easy to delete them from Dropbox (I do it frequently although it only happens if you use a badly formatted drive on your Mac). Simply search for ._ on the Mac you are using Dropbox on OR at the Dropbox website and then delete them. Users themselves really need to delete them - no program at all should be doing…

I cant find the thread, but, it is my understanding from previous posts that as long as the content is legal in Dropbox's jurisdiction (i.e. the USA) it is fine. However! What I would say is that Dropbox isnt really a content distribution network, so, I'm not sure what you are trying to do (personal use v business etc.)…

The only thing I can suggest is looking to see if they are available on any other device still, or, if they were a part of a shared folder can you get somebody else to send you them back.

Tried updating it as it says?

You need to give some information first tennantgoucher as to whats happening.

The issue is that on your computer you do not have the codecs (think library that decodes the video) to play it. You'll need to download them, or, the easiest way is to install VLC Player which has pretty much all codecs installed as standard.

This is a known issue. Please see https://www.dropboxforum.com/t5/Dropbox-Paper/I-m-experiencing-a-connectivity-issue-in-Paper-losing-data/m-p/280854#M2856. Please post updates and questions there as thats the thread being monitored by Dropbox. And updates at https://status.dropbox.com/

Also, to keep everything in one place please post on the thread I've just linked to.

This is a known issue. Please see https://www.dropboxforum.com/t5/Dropbox-Paper/I-m-experiencing-a-connectivity-issue-in-Paper-losing-data/m-p/280854#M2856 And updates at https://status.dropbox.com/

Actually, to add here that the dates I gave are when it came in to effect within the UK (hence my UK link). If your country has had requirements and compliance enforcements longer than this then its different

Which is what I've said. As you believe you are none-compliant by using Dropbox you need to get alternative arrangements in ASAP.

@"fh1" - what I said is correct. GDPR is now live and has been for almost a month: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

Just as a side note as well please remember that this law has now been in place a month or so.... so you need to think about what you are doing quickly if you are deeming Dropbox none-compliant. 

Ok, as a work around is the website letting you get links? That may get you through for today

So, Dropbox is running? You can see it in the status bar? Is it saying anything if you mouse over it? Did you try a reinstall? Remember that you can also get links from the website if you cant from the client. Follow the web bit at https://www.dropbox.com/help/files-folders/view-only-access

Have you made sure Dropbox is running? Thats what usually has gone wrong. Re-run it from the Start Menu, or, reinstall : www.dropbox.com/downloading