Mark Super User II

Hi @"tek825" I'm afraid, simply put, that without access to the old phone number or your backup codes which are given as you set up the 2FA you cannot get access to the account. There is no way round this, at all. As your phone itself is broke can you not just swap the SIM in to another phone?

If you can see the devices which last accessed the account doesnt that mean you are logged in? 

The only way is that the person has got access to your username and password, but, thats highly unlikely. Also, if the photos are from that long ago its almost impossible to remember who may have used one of your devices for a few seconds. Check what devices are on your account at www.dropbox.com/account. 

Hi @"Natmonster" They can only be in your account IF a device is connected to your account which has your credentials on it - either via a shared computer OR somebody putting a USB/phone etc. on your computer at some point (and the software just copies them off). One thing that mayhelp to work things out is go to the…

@"helpmedb" I'm afraid you cannot. Promo space isnt transferable. Your old account will auto delete after about 12/13 months of none usage. 

yay! Pleased you got sorted

When you go to https://www.dropbox.com/account/connected_apps can you see StrongBox listed? What happens if you disconnect it? That should stop the device working on the phone if its one account and ask you to relink.

Ok, thats a good start - I'd go to Strongbox now and ask why its not connecting properly. Everything from this side seems to be

I've not used StrongBox so just wondering - does it have Dropbox saving and reading capability? Apps themselves need to be configured to write to Dropbox and then read from Dropbox. It cannot just 'happen' even if files are stored offline etc. due to how Apple sandbox.

My guess is that because Dropbox is no longer supported on iOS 9.x you've just been lucky. I'm afraid I dont think its going to be possible to get it to work again. Minimum requirement is iOS12 now. https://help.dropbox.com/installs-integrations/desktop/system-requirements#ios

It cannot be 2gb if you have 2gb. If its even 1byte over the 2gb it will fail and not add. 

If its saying you dont have enough space simply put you dont have enough space. Does the error say you need 2 gb of space? If so its badly worded. It means you need 2gb more space - i.e. 4gb. Have a try at www.dropbox.com/gs to see if you can gain any more free space and then add it

Sounds to me like the file has been removed/changed or link deleted. I'd ask them for another link 🙂

Yes - Dropbox supports lots of minority groups https://twitter.com/Dropbox/status/1268225941244801024

In terms of moving Dropbox to an external drive I cannot recommend you dont do this enough... there is a huge risk of data loss. If the drive disconnects or doesnt connect quick enough Dropbox can delete data - once the drive does connect it doesnt 'readd the files' it does delete them. There are safeguards in place but…

@"bsoki" I'm afraid there is no automated way of doing this, no. 

If you just copy and paste them then no they wont be informed. 

Has your account been deleted due to inactivity @"796973635" ? If so its not recoverable I'm afraid. 

Dropbox is a sync' tool so everything is downloaded and stored locally on each computer unless you state otherwise. So, although you've uninstalled the software etc. all that does is stop syncing it does not remove the files from the computer. So, now that you have uninstalled you can delete the files as you would any…

Dropbox doesnt add that to links so it sounds to me like some third party is doing it (maybe the forum software?). 

What is also worth noting here, however, is that when you share it the other person can rename and move it anywhere they like (as long as it isnt in to another share) without you knowing

Hi @"stacimalloy" I assume you mean a folder and not file? If so no, the only way to change this is to actually set up, share and create a whole new folder. 

Send the links of the files to abuse@dropbox.com

Personally... I'd still not be doing it - Outlook at Dropbox (in fact any cloud solution dont play well)! Dropbox actually only syncs the 4mb changes of a file, but, as Outlook probably updates huge chunks just being opened it has to resync all of those 4mb blocks.

Simply put... dont put them in Dropbox or get a faster internet connection. In fact I cannot strongly recommend enough that you do NOT sync your Outlook folder in Dropbox - there is a very real and high risk of data corruption. Outlook doesnt like other programs accessing its data files while its open so if Dropbox tries…

Have a look at https://www.dropboxforum.com/t5/Dropbox-tips-tricks/I-lost-access-to-my-email-address-how-do-I-sign-in-to-my-Dropbox/td-p/512928 for some help

Hi @"ahmed maher" No. As @"Rich" said this information simply isnt stored. It is not possible to get it. Even if you upgraded now the storing of information would only start from today. 

What is www.dropbox.com/referral_status showing?

The issue here is that you are using Dropbox... sorry but it isnt a web hosting platform. Simply put, its blocking the files. You need to use a correct web host suitable for the job I'm afraid. 

@"mariagarc" www.dropbox.com/gs www.dropbox.com/plans