Mark Super User II

Do you have an appropriate application on your phone to open them? 

You have enabled Computer Backup on your machine - follow this to disable it https://help.dropbox.com/installs-integrations/sync-uploads/computer-backup

Is that via a thirdparty app @"dracen658" ? If so you need to ask them for help. To me it looks like the software is out of date and not able to connect but you'd need to verify that with the app developer. 

Are you using a supported app and the most recent versions of Dropbox and PocketBook software?

Thats something that Swann's app itself needs to do - you cannot 'force' it I'm afraid 😞 Have you asked Swann if its possible to have 2 different systems running via the one app?

@"Azat202021" - it still means the same thing. The link is no longer valid. You need to get a new one. 

@"011656" - if they are in the Dropbox folder on your computer yes they will (as thats what Dropbox is supposed to do - it syncs everything across all devices). However, if the file is also in, for example, My Photos which is on your desktop then THAT one wont delete - only the one in Dropbox. 

Hi @"champton" Older versions have been stopped from accessing the Dropbox services. The only work around would be to use the Dropbox website. 

OR @"FredericVT" would https://help.dropbox.com/installs-integrations/sync-uploads/external-drive help?

I'd not recommend changing drive lots... you risk data loss. All I can suggest is uploading in smaller batches

Hi @"FredericVT" To upload initially they have to go in to your Dropbox folder locally. Thats the only way to upload via the software. Once they have then uploaded you can use the web interface to move them to a none sync'd folder or turn it to Online Only. However, you HAVE to do the local part first

Where is the error coming from? My guess is that there are restrictions on this to stop copyright theft and so you need to be asking PocketBook how to do it - it may only be possible with books that have no digital rights management on them

Hi @"STEPHANEPOUR1" The downgrade just relates to billing, so, you can delete before then but you'd lose the paid for benefits of that until then. You can still log in once your email address changes or is closed but personally I'd recommend changing the email on account to one you have access to before then because if for…

Hi @"yoporla" Yes. If that file appears on www.dropbox.com/home it is in your account and so uses your space. 

Dropbox removes accounts after 1 year of inactivity. My guess is that your account was deleted for this reason (you do get emails warning you it will happen) and when you logged in today you've actually created a new account instead of logging in. The change in quota, lack of Event History and lack of files all points to…

Is it showing any events before today? Is your account showing any files at all? Have you logged in in the past year?

What is www.dropbox.com/events showing?

If its a shared folder (i.e. one that they have read/write access to) then yes, they can see everybody else in that share. There is no way around that I'm afraid. If its a read only shared link then no, that information isnt stored as you dont need an account to view it

Unsure on legal action etc. but I do know that this is stated in the T&Cs - you need to have an active email account to use the system. If you dont then you cannot guarantee access. There public statement on this is at…

My guess @"Alinemac" is that you are on a Mac and the file has either been moved to, copied to, or saved to Dropbox which has then uploaded the temp 'holder' file that Dropbox creates (at 0bytes). Time hasnt then been allowed to upload the full file once the copy/move etc. has finished. The only way to retrieve the file…

@"Candacejack" I'm afraid Dropbox have publicly said that without access to the email address the account is unrecoverable. Thats probably why the tickets are being closed without reply - because they are sending the reply to the other email address. There is no way to verify who you are without your email. 

The website generates previews of files only, so, if you are sharing a link they can only see the first 15 mins for free users or 60 for paid. To view the rest they need to download it.

Without access to it there is no way of getting in to the email 😞 Would they possibly send you the password reset if you requested it?

They used to have a web page which would do it for you.... seems thats down 😞

No. Without access to the email you cannot usually do very much to an account. You can certainly not change or reset passwords etc. What I would say is to download everything as a matter of urgency is download everything from the account safely NOW. If you are accidentally logged out for any reason then the account is not…

No, there isnt I'm afraid. Basically you told Dropbox, and agreed to it when setting it up, that the only person who could access that account and that data was somebody who had the password and either the verification codes or recovery passwords. If they do not have that you told them to lock access - you cannot now get…

Hi @"jen2fe" You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

It is a really really bad idea to sync Dropbox to an external drive - the risk of data loss is HUGE. The only way to do this is to move the whole Dropbox directory to the external drive. But that then means if it disconnects at any time or is slow to re-connect on boot up Dropbox can see this as a total wipe of all data.…

Dropbox ignores commands based upon HTML tags (in fact I'm quite shocked its rendering the page at all, I thought that had been disabled). There isnt a way round this that I know of 

@"Pham" Hi The only way to disable it without getting the code is to use the emergency recovery codes you were given when you set up the 2FA