Mark Super User II

rforster262 wrote:I can't delete the backups - there is some kind of protection on them. I'm the solo user - so that's weird. Can you post a picture of the error? rforster262 wrote:There is no way that I can sort by date? Is there another way to find the oldest files? In every folder you can go in and search and sort by…

Hi @"rforster262" You can delete backups at http://www.dropbox.com/backups In terms of files you can do this yourself at http://www.dropbox.com/home OR the Dropbox folders on your computer. There isnt really a way to search by date produced etc. so its going to need to be done manually by you. 

Just create new folders and move them :) Dropbox wont reupload photos at all - its a one time only upload so even if you delete some it wont reupload :) I actually have just yearly named folders within my Camera Upload directory that I move things in to for exactly this reason

Dweb wrote:I do not want the to Log in or Sign up. These display regardless of plan I'm afraid. Dweb wrote:I do not want 2 or the 3 button/boxes below that: Copy to Dropbox & Copy Link — because I don't want them to share the content. Removing those options isnt possible I'm afraid unless you are on a higher plan:…

Have you tried rejoining it at http://www.dropbox.com/share ?

Centristsalcaraz wrote:my basic account is being treated as an expired team without actually being one. It is a team. As the message says at some point you have joined a team. Centristsalcaraz wrote:I don’t know how to NOT replicate this in the future. Dont join any teams - so read sharing emails carefully before accepting

Why? What happens? Whats error etc.? We need more info

The best and easiest way I always find to do this is just install Dropbox on machine number 2 (i.e. the MacBook Pro) and let Dropbox sync everything itself. It will take a bit of time, but as long as you dont have huge amounts of data its fine :)

Centristsalcaraz wrote:Staring my plan is basic and that my storage is full at 2.27mb. The pics are really helpful, thank you!. That image also states that the Team account is inactive, which is what Jay said. So at some point you have joined a Team which was a paid account (or trial) but that has been stopped. Try and…

I am not sure there is anything that can be done here as plans are not transferable. All I can suggest doing is contacting support at http://www.dropbox.com/support to ask for help. OR send a shared folder from the account that will downgrade to the one which is upgraded to move all data over to it quickly. That way you…

It should just move to a second screen. No popup blockers installed? No anti-virus/malware software? No ad blockers or things like little snitch?

AntonEgo wrote:I would add that they should offer assistance in various languages: not everyone speaks English fluently They do. They offer multiple languages for support via email. I know its at least Japanese, English and Spanish

Can you post a screenshot of what you do see? Have you tried clearing cache/cookies etc.?

Can you post a screenshot of the error message?

Grame1955 wrote:I agree with Anton that any reputable company should have a customer call number. They do - if you pay for it which, to be fair, is only reasonable. How many other big companies dont do phone support now, in fact, how many dont do support at all. Support is COSTLY and they need to pay for it somehow - which…

Simply put, no it isnt unless one of the accounts is a paid for Business account. If this is the case you can then link a Business and a personal one together. The only other work around is to have 2 user account log ons to the device and swap between those when needed - so install Dropbox twice, once on each user log on.

This was a feature of the Backup Tool which isnt possible now (it was a beta). There is no official way to move Documents into \Dropbox, unfortunately. I'm on a Mac as well and all I've done is set all of the default save locations in programs to Dropbox instead which works really well. 

Yellowbelly12 wrote:Is preatty obvious that Im the owner of the account. It isnt I'm afraid because anybody could set up a free email account with the part before the at symbol as whatever they want. Yellowbelly12 wrote:When I try to enter by my apple ID they said that the mail is already register. Use…

Dropbox isnt experiencing issues, no. If its saying its not right its either not right OR too complicated - it has been known that it sometimes doesnt like non-standard characters and symbols. 

Karma2013 wrote:My account will be renewed yearly automatically in January Cancel the upgrade so that it does not go out: https://help.dropbox.com/plans/downgrade-dropbox-individual-plans In terms of the actual issue, Dropbox has no way at all of knowing it's a 12-year-old making the payment. Security of accounts/passwords…

Thats not an error I've seen before, sorry. I wonder if its because you are so over quota that some sort of abuse flag has kicked in?

Oh of course, you arent paying so that would be why. It may be worth doing a one month upgrade instead then as otherwise you wont be able to contact them. Note that trials dont allow for support so you do need to pay. 

Hi @"Maharshi" I dont work for Dropbox so cannot comment on conversations, however the only people who can help with this are Dropbox support as its those who will be initiating and following up on this policy and implementing it, not the community facing team. Another solution would be to look at something like…

They should just auto work? What error are you getting? Can you post a screen grab?

Do you mean the Auto Save tab at the top of Word that looks like this: If so you cannot, that only works with OneDrive. There is no functionality within Office to change it to other cloud solutions. All I can suggest is moving the phsyical file locations to Dropbox and then working on them in that directory.

AntonEgo wrote:There is no way to contact support There is - via http://www.dropbox.com/support however unless its a billing or account access related query it is only available for paying users. 

You need to contact support as its a billing related question with proof of the cancalletion you have done - note that as with most trials you need to have cancelled more than 24 hours before its due to charge. http://www.dropbox.com/support 

abdelghafor wrote:is it possible to make each link open and play its specific MP3 file directly, without changing the URL It isnt possible to update/alter the links that Dropbox use I'm afraid. So if they are linking incorrectly it isnt possible to alter them at Dropbox side. However, as you used a QR tool can the QR code…

rynalee wrote:set to only store the latest 2 backups, but DropBox is storing UpDraft backups from years ago Thats a bug with Updraft - Dropbox wouldnt delete things on its own. rynalee wrote:Even when I delete the old backups, my total storage doesn't go down at all Space is usually recovered instantly, but, can take a few…

Are you on a Trial @"snynet" ? I dont believe Trial users can access support until they've paid.