Mark Super User II

Have you followed https://help.dropbox.com/plans/downgrade-dropbox-individual-plans ? soccerlaurie wrote:or a phone number for customer service There isnt one so please dont fall for online scams. Same as there is no written postal service to do this via. 

Sorry I'm not sure what your question is? Have you looked at http://dropbox.com/dash ?

It was marked as spam, sorry @"Bennett H." I've reallowed the post for you and will close this one now :)

KainNero wrote:When we try the verify email it says, with a dart missing bullseye graphic, that something has gone wrong and the team has been notified. :( Can you try clearing cache and cookies? That often fixes this

RobB38 wrote:Furthermore, all my old photos uploaded from approximately 2010 to 2020 have disappeared, even though I have a paid account on an old Dropbox account. How do I get these photos back? I'm lost, are these two different accounts - the trial one and the one you cannot find the data on? Dropbox does not delete…

anmipa wrote:I'm confused. You bought Boxcryptor and made it less than it what was originally. Dropbox have said on a few occasions they will only offer this as an enterprise product - thats why they bought it, not for non-buisness consumers I'm afraid. 

This is something I've asked, in fact begged for, for years. The fact that Dropbox shows everything on that tab is an awful security issue and means we cannot store a lot of work information on Dropbox. 

Nsull wrote:This is happening on all my computers once updated to Sequoia and, apparently, Dropbox is well aware of the problem...when will there be a solution?!? You need to give more info here. There are no known issues with Dropbox - or this page would be overran with things. There are no issues at all with Sequoia. In…

Is it a Teams folder instead? I found that sometimes they are locked

Welcome @"DaveLyons" ! I have a similaar sort of set up but as you cannot differentiate on uploaded files (although it does ask email when people upload....!) what I've done is have a folder with the dead original title of 'File Requests' and inside there a structure of lots of subfolders, each relating to a Project or…

I believe this is expected behaviour as it has been deprecated: Dropbox Integration with Zoom deprecated. | The Dropbox Community 

Just to add to this and make clear, if you delete the files off your account they WILL also delete for everybody else. You need to unshare whole folders first to avoid this from happening. It isnt possible to unshare subdirectories only. 

Mom2Chaos wrote:I AM trying to transfer 550 GB, but I have plenty of room Do you have space on your hard drive as thats where the files are trying to be saved? Dropbox is just a folder on your device like any other so uses up space and quota. Once the files have uploaded then you can remove them locally via Online Only…

1nick wrote:I had to move dropbox out of my ICloud account , into my home account in /Users/me. What exactly do you mean and how did you do it?

hannaheagle wrote:Can you please fix my account so my storage and access are restored? There isnt anything to fix at Dropbox side. If your account at http://www.dropbox.com/account/plan shows you over quota you need to delete files to get you under quota. For the share make sure you have left it at…

Hi @"Archiblog" I actually think the issue they've referred to relates to the number of files you can store rather than the size of the files. The soft limit on files is usually around 300,000 irrespective of the size of them: https://help.dropbox.com/storage-space/file-storage-limit 

phemsley wrote:I like the clear visibility into the current storage on my device, as well as tips on improving storage and managing which files/folders are using storage, etc. I just want to add to this though its ridiculous that the quota is so hidden - I want to know that more than my hard drive space. The fact that the…

Thats helpful @"Walter" - probably worth updating the help articles to state that.

Uriel1 wrote:So, maybe the solution is not to logged in at the same time? You can try it, but, I'm not sure it would work - it certainly wont both at the same time. The issue is that Dropbox creates hidden temp files, which are its database. If you log on to a different account the database could become corrupt and it…

Uriel1 wrote:I have 2 users, logged in simoultanesy, on the same PC. Both are syncing D drive. Are they linked to the same Dropbox folder? If so thats your issue, Dropbox cannot work like that. Only 1 account can sync a folder at a time. 

cdub74 wrote:Can anyone that has this plan let me know if there is a device limit and if so what the limit is? My guess here is that there is no limit, as the document talking about limits states that it's only Basic, which is restricted. 

How are you uploading? That can vary what happens. 

walterbarbara wrote:Mark, thanks very much! Shared Link works. Pleased it worked :D 

Iselin1 wrote:Could they have been deleted by dropbox Yes they will have. Dropbox deletes the data on accounts after 12 months of inactivity. You get multiple email warnings this is going to occur before they do it. Iselin1 wrote:and is there any way to recover them? No, not via Dropbox, I'm afraid. Once data is removed…

Pegasus57 wrote:why should changing my phone (retaining the same number and with the same account details) result in this new situation? If you clicked on 'Sign Up' instead of 'Log in' that is what would happen. You cannot create a new account with the same details, so, the one you are using now will be a separate account.…

walterbarbara wrote:When she receives a link that I have uploaded videos to that folder and clicks on it, she receives s message that she needs more storage to view, and can only see pics from the videos. Shared folders use up the quota of everybody in it. So, if she doesnt have a paid plan and you add more than she has…

Vede wrote:Another vote from here. You need to post over in the Ideas | The Dropbox Community forums as it will be missed here :)

claybot wrote:is this why being a UK / Singapore Dropbox subscriber Probably - I'm also in the UK and cannot access it. Its also worth noting that as @"Amy" said its not available to all - currently only Business users. 

Solow wrote:do I have any possibility to recover my files? If they didnt permanently delete them, yes. You can recover via this article. If they did permanently delete them I'm afraid they are not recoverable, at all. Upgrading wont do anything. 

Dropbox cannot delete things on its own; it can only replicate what it's told to do - so something has told Dropbox to delete files. How did you move the directories around? Were the files sync'd to the computer, even as offline ones?