Lusil Dropbox Community Moderator

Hey there @"axmk2000", Your Dropbox folder is just like any other folder on your hard drive, where files move instead of copy when they are dragged and dropped. For this reason, if you:* Dragged and dropped the file: It should be removed from the Dropbox folder and exist only in the new location. * Copied and pasted the…

Hey there @"Tom H.22", thanks for the taking the time to do some initial troubleshooting - awesome work! In order to further investigate the behavior you're experiencing, I've sent you a ticket to the email address associated with your Community profile due to account-specific info that may be required. Please check your…

No worries, @"SuzyB"! Glad I could help. :grin: If you have any other questions, don’t hesitate to give me a nudge. have a wonderful weekend ahead!

Thanks for writing back, @"Suzy01B". When you password-protect a shared link, you limit the access to the contents down to users who know the password, not the ability to download content. Currently, you can’t password-protect downloads. You can, however, disable or enable them manually from the shared link settings. In…

Hey again @"Suzy01B", If you apply a password to a shared link, it only limits users in regards to accessing the contents of the link. In other words, once they enter the password you have set, they will be able to view the files and download them. The option to disable downloads is only when you share the folder using a…

Hi there @"Suzy01B", Currently, Dropbox Professional and Business customers can disable downloads for a shared link on the website or on the mobile app. You can find more info about this in this article. If you’re not sure which subscription your account is on, you can just check your Plan tab. Let me know if you have any…

Hey again @"Gmarone", Could you first try rebooting your computer, and if that doesn’t do the trick, try reinstalling the desktop app? If you’re still having trouble with this, check if there are any third-party apps blocking the desktop app from running accordingly, like an antivirus? Try temporarily disabling your…

Hi there @"Spartanlogistic", sorry to hear that you’re also having trouble with this. I was able to locate your ongoing communication with a member of my team and have passed your comments along to them. I can see that they have replied to you via email so please check your inbox for their latest message and don’t hesitate…

Hey peeps! @"jomitchell121", sorry to hear that you’re having trouble with this. I was able to locate your ongoing discussion with a member of my team via email and have made sure to pass your comments here along to them. I can see that they replied to you, so please check your inbox for their latest message. If you have…

Hey everyone, thank you all for your reports! The issue at hand should now be fixed and working as normal. You can also verify this from our System Status page. If anyone is still having issues though, please don’t hesitate to get in touch with our Support team and they’ll do their best to assist you. Thank you for your…

Hey again peeps, thanks for raising this. I’ve relayed your comments to our engineers and they are working on this. I’ll make sure to let you know of an update as soon as possible. Thanks in advance for your patience!

Hey peeps! As a first step, could you please try refreshing the page and see if you’re able to navigate as normal through it? If not, could you please try the following:* Access the website through another browser. * Ensure that you don’t have any third party apps running in your browser. * Use incognito/private browsing…

Hey @"BettyFordAG", thanks for posting here on the Community! I followed up with a ticket so as to further investigate this, so please make sure to check your inbox of the email address associated with your Community profile for my latest message. Thanks in advance!

Hey @"markn62", sorry to hear that you’re also having this issue. I followed up with a ticket so as to further investigate this, so please make sure to check the email associated with your Community account and we’ll take it from there. Cheers!

Hey @"dpuser", thanks for letting us know what did the trick for you! Awesome work on the troubleshooting. If you have any other questions in the future, please don’t hesitate to get back to give me a shout and I’ll make sure to get back to you as soon as possible. Have a great week ahead!

Hey @"almcconnell", thanks for raising this. I followed up with a ticket for further steps, so please make sure to check the email associated with your Community account and we’ll take it from there. Cheers!

Hey @"goddos", thanks for keeping us up to date with your progress and glad to hear that you were able to resolve it by re-installing the app. If you have any other questions in the future, please don’t hesitate to get back to give me a shout and I’ll make sure to get back to you as soon as possible. Have a great week…

Thanks for getting back to me on this, @"allison12345", and thanks for posting your query on the Community, @"HugoStrange". In order to better investigate this with you, I’ve sent you both a ticket to the respective email addresses connected to your Community profiles. Please check your inboxes for my latest message and…

Hey peeps, thanks for the constant updates! @"spapai" and @"D_Milstein", I’m sorry to hear that you’re still having trouble with this. In order to ensure efficient troubleshooting though, I’d recommend continuing this with our specialized engineers with whom you have an ongoing communication with and are reviewing this…

Hi there @"allison12345", As @"Walter" mentions in their previous reply, please bear in mind that if you’re getting a 404 error when trying to access a shared link, it usually means that the file has been deleted from its Dropbox folder. In this case, if this was a file in your account, please check to see that it’s still…

Hey there @"helencpalmer75", Initially, please note that when this behavior was reported in this thread, it was temporary and is now resolved. However, if you are seeing a 500 error, could you please clarify when exactly? Is it when you try to sign in to your Dropbox account or when you navigate to a specific tab? Let me…

Hey peeps, thanks for your extensive description on the behavior you’re experiencing, much appreciated! @"D_Milstein", I was able to locate your request and can see that it’s been reviewed by a specialized member of the team. I’ve passed your comments along so as soon as they have more info on the matter, they’ll get back…

Thanks for keeping me in the loop, and awesome work on the troubleshooting, @"ngtr"! I've passed your feedback along to our dev team so if you have any further comments regarding this, please don't hesitate to let me know. Cheers! 

Hi there @"mottensmeyer" , @"mottensmeyer" wrote:Is there any new information on this issue? I’m afraid not. The general idea is still that if sync isn't working on your OS and your file name includes one of the characters included in this article, the easiest solution is to rename the original file so that it doesn’t…

Hi there @"Gmarone", sorry to hear that. Could you please elaborate a bit on this so that I have a better understanding and let me know what’s happening from your end based on my previous questions? @"Lusil" wrote:* Are you not seeing the Recents tab in general, or are you not seeing any files included in it? * Are you…

Hey there @"DrTDM1", sorry to hear that you’re still having trouble with this. I’ve sent you a ticket to the email address connected to your Community profile, so when you have the chance, please check your inbox and we’ll take it from there. Thanks in advance!

Thanks for the additional info, @"ZanaLu". I’ve sent you a ticket to the email address connected to your Community profile, so when you get the chance, please have a look at your inbox and we’ll take it from there. Looking forward to hearing back from you!

Hi there @"Gusty600", Currently, there’s no option to share individual photos/files at the same time. You can share each photo individually or share the folder that they are in. However, I also wanted to mention that if you want to select multiple files using the mobile app, you can do so by following the steps below: *…

Hi there @"Pixbytodd", Initially, could you please let me know if the behavior persists when you add the file in question:* From another browser? * While you’re not running any third party browser extensions? * From an incognito/private browser mode? * After you’ve cleared the cache of your browser? Furthermore, if you…

Hey @"ZanaLu", sorry to hear that you’re also having this issue. Could you please let me know if the behavior persists when you play the video:* From another browser? * While you’re not running any third party browser extensions? * From an incognito/private browser mode? * After you’ve cleared the cache of your browser?…