Lusil Dropbox Community Moderator

Thanks for writing back, @"spapai". The Dropbox servers don’t set caps on the upload or download speeds from the desktop app, but file sync is a complicated process that includes more than just the transfer of the data. Each file is divided and compressed into hashed components, transferred via secure data transfer, and…

Hi @"spapai", thanks for the screenshot you included, definitely provides a better understanding of the behavior you’re experiencing. As a first step, could you please clarify the following:* Are you uploading files and folders to both Dropbox and Google Drive at the same time? * Have you also changed the bandwidth limit…

Hey there @"Michael S.225", could you please provide me with some additional info on this so as to have a better visual on the matter? For example:* Are you not seeing the Recents tab in general, or are you not seeing any files included in it? * Are you referring to the desktop app, the mobile app, or the website? * If…

Hi there @"brittany5654", At first, if you’d like users to be able to access/view content of a shared/team folder, you can set it so that they have view-only permissions. However, since you mention that you want them to continue to be able to download, upload and apply changes to its contents, the members need to have edit…

Hey peeps, As a first step, could you confirm for me if you’ve disabled camera uploads following these steps? If you’re on a Windows OS, could you also let me know if you’ve set the AutoPlay settings accordingly? Spoiler You can go to the AutoPlay settings on a Windows OS by:* Clicking on the Dropbox icon that’s next to…

Hi there @"KurlandDesign", Currently, any member of a shared folder that has edit rights have the ability to add, edit and delete files in it. You can find more info about member permissions in this article. However, if you want to make space on your hard drive but you don’t want to delete folders from your Dropbox…

Hi there @"Ribenacurrent", As a first step, could you please clarify if your AutoPlay Settings in your desktop app’s Import settings are set accordingly? Spoiler You can check this by: * Clicking on the Dropbox icon that’s next to your computer’s clock. * Selecting the gear icon that appears on your Notifications menu. *…

Hi there @"joelkatana", Could you please further elaborate a bit so that I have a better understanding of what you’re seeing? For example, what steps are you following when you attempt to share the folder? Are you getting any errors? If you are seeing an error, could you please send me a screenshot (without personal info)…

Hi there @"xevolutionBR", apologies for the tardy reply. I’ve sent you a ticket to the email address that’s connected to your Community profile so that we can have a look into this as a whole. When you have the chance, please check your inbox and we’ll take it from there. Looking forward to hearing back from you!

Hi there @"jgertler", Depending on the settings that users have set for their account, they’ll receive the relevant notification. You can find more info regarding desktop and mobile notifications here and email notifications here. More specifically though, if you’re referring to email notifications, please note that…

Hey peeps! Name: Lusil About me: I'm one of the Moderators of the Community you may have spotted dropping in on threads and I’ve been roaming about these waters for over a year now - woo! I am a movie lover with a thing for comedies, a huge manga fan, and I’m first in line when it comes to group games, whether that is…

Hey @"zoltan_juhos", thanks for posting what did the trick for you in this case. I just wanted to note that, in general, as outlined in this article, ESET Endpoint Security Solutions may conflict with Dropbox when SSL scanning is enabled and possible workarounds are to exclude the Dropbox certificate within the Ask about…

Hey again @"mak291", I understand how important this is but I’m afraid there’s not much troubleshooting that we can do nor carry out an investigation on this, as this is a public platform and account-sensitive information is necessary to further assist. Please rest assured that I have passed your comments along to my…

Hi there @"mak291", I’m sorry to hear about your experience. At first, I wanted to mention that, in general, as with many online services, you must have an active email address in order to create a Dropbox account. Similarly, Dropbox also requires you to have access to this email address to change account settings, as it…

Hey there @"Ped11", If you’ve ensured that you’re signed in to the same email address on your Google Play and your Dropbox account, could you try signing out and back in to your Google Play account? Maybe that will do the trick. In any case, let me know how it goes and I’ll make sure to get back to you as soon as possible.…

Hey @"MimiB", I just wanted to follow up on this and see if you were able to resolve your concern in the end. If so, would you mind letting us know how? Thank you in advance! :grin:

Hi @"Ped11", sorry to hear that you’re also having this issue. As a first step, please check if the email address connected to your Google Play is the same as your Dropbox account. From there, since you mention that you subscribed via Google Play, I’d recommend contacting them for more info as they may be able to further…

Thanks for writing back, @"davidsp19". In general, users will get an immediate email notification that they have been invited to a shared folder but not that the folder has been changed (additions, edits, and deletions) on a daily basis. However, I understand how important this is for you, so I’d be more than happy to pass…

Hi there @"Sean344", sorry to hear that you’re also having this experience. I’ve sent you an email at the email address connected to your Community account, so when you have the chance, please check your inbox and we’ll take it from there. Thanks in advance!

Hey @"davidsp19", from what I understand, you’re referring to notifications for shared folders, is that right? If so, currently, there’s no option to set as the sender for users to receive notifications for changes that occur to shared folders. Instead, each user can set up to receive notifications individually in their…

Thanks for your swift reply, @"Roberto30". I’ve sent you a ticket to the email address associated with your Community profile so that we can have a better look into this using our internal tools. Please check your inbox for my latest message. Cheers!

Hi there @"Roberto30", As a first step, could you please ensure that you’re trying to sign in with the relevant email address associated with your account? You can cross-check this by checking from other platforms you may have logged in to:* Website - your General tab in your Settings. * Desktop app - Dropbox icon > gear…

Thanks for writing back, @"criehl". Hmm. :thinking: Out of curiosity, do you experience this in all browsers available on your device, as well as incognito mode? Could you also ensure that you’re not running any browser extensions or plug-ins that could be hindering the process? Let me know what you find!

Hi there @"Myrt", Initially, are you able to see the subscription on your Plan tab? Could you also ensure that you’re looking at the Dropbox account associated with the same email address as your Google Play? Additionally, have you tried following the steps on how to cancel a subscription or trial on Android in this…

Hi there @"criehl", could you please elaborate a bit on this so as to have a better understanding? For example:* How did you add the video to your Dropbox folder? From the website or the desktop app? * Are you previewing this on the website or using your Dropbox folder on your desktop? * Are you having this issue with only…

Hi there @"fz750", I’ve moved your post here as it seems to be more relevant and current in regards to your query. Please check out what @"LuisA1" has mentioned in their previous reply as it may answer your query and if you have any additional feedback regarding this, just give us a nudge. Thank you!

Hey there @"Dropthebox2", If you want to have your files and folders locally stored on your computer, you can either install the desktop app which will create a Dropbox folder with your content or manually download them from the website. Let me know if you have any other questions!

Hey @"sjm88", sorry to hear about your experience with this. I wasn’t able to locate a ticket from my end, so I’ve contacted you directly to the email address associated with your Community profile so as to further investigate. Please check your inbox for my latest message and we’ll take it from there. Cheers!

Hi there @"Chfilm", sorry to hear that. Could you please try the following and let me know what you find? * Open the Files app. * Tap Locations > Edit. * Turn Dropbox off. * Restart your device. * Once your iPad is back to the Home screen, turn Dropbox back on in the Files app. In the meantime, could you also let me know…

Hey @"Bernd B.1", glad to hear that you were able to resolve your concern in the end - awesome work on the troubleshooting! If you have any other questions in the future, don’t hesitate to give us a nudge. In the meantime, have a wonderful day ahead! :grin: