Lusil Dropbox Community Moderator

Hi there @"tpfruss", thanks for checking in with us and sorry to hear that you're also having trouble with this. In general, the support options available depend on your account's plan. For example, currently, phone suport is only available to Dropbox Business users. You can have a look for more info on this here. I'd be…

Hi there @"FabianaSA", thanks for giving some initial troubleshooting a try. Could you also try something else for troubleshooting purposes: temporarily disable your antivirus and ensure that you've configured your firewall to work with Dropbox? If this doesn't help, could you please provide me with the ticket ID (eg.…

Hi @"gadgets906", thanks for checking in with us. As a first step, I'd recommend giving a simple reinstall of the desktop app that's not syncing a try. To do this: * Make sure you save and quit all apps use files in the Dropbox folder. * Stop Dropbox from running by selecting on Quit Dropbox when you click on the Dropbox…

Thanks for keeping us in the loop, @"ScottyF"! Glad to hear that all's well. :relieved: If you have any other questions in the future, just give us a nudge. In the meantime, have a lovely day ahead!

Hi @"Art5", I'd be more than happy to help! I've sent you a ticket so that we can have a better look into this together, so when you have the chance, please check your inbox. Looking forward to hearing back from you!

Thanks for checking that for me @"JohnTheGeek" and thanks for contributing to this discussion @"m-go"! I've moved this thread here where other users describe the same experience. As @"Walter" and @"Fiona" also mention, our team is aware and looking into this for you. Thanks for your reports and feedback,…

Hey @"5lacka", sorry to hear that you're also having trouble with this. Initially, please note that I've removed personal information included in your post as per Community Guidelines. As for your concern, could you please try unlinking and re-linking your account to the desktop app? Maybe that will do the trick. Let me…

Thanks for trying that out for me, @"bartgrefte". I've sent you a ticket so that we can have a better look into it. When you have the chance, please check your inbox and we'll take it from there. Looking forward to hearing back from you!

Hi there @"zembobane", welcome to the Dropbox Community! If you're having trouble removing the Dropbox folder from the left-hand side of your Windows Explorer, you can try the steps to advance reinstall without actually reinstalling (following steps 1-4). Let me know how it goes!

Ah, I see! Thanks for clarifying that for me, @"JohnTheGeek". When you preview a file, are you able to click on the X mark that should be on the top left corner of the preview? Let me know of any updates!

Hey @"bartgrefte", thanks for nudging us and sorry to hear that you're also having trouble with this. Could you let me know if you've tried rebooting your computer or/and reinstalling the desktop app? Thanks in advance!

Hi @"Nathan G.6", thanks for keeping us in the loop! Glad to hear that you were able to resolve your concern in the end. If you have any other questions, let us know and we'll make sure to get back to you as soon as possible. Cheers! :grin:

Hi there @"DaraG", Thanks for reaching out to us! If the team member has edit access to the shared folder, they should be able to move or copy-paste it to the team space. Let me know if this helps! This thread is closed due to inactivity. Please feel free to create a new topic here. 

No worries. Let me know how it goes! :grin:

Hi @"aa88", Welcome to the Dropbox Community! Initially, please note that Smart Sync is a space-saving feature for your hard drive. So, by setting files to be online-only, only specific information is downloaded to your computer, such as the name, the location, and the date it was updated. If you want to edit it, you'll…

Hey there @"JohnTheGeek", Welcome to the Dropbox Community! Initially, could you please clarify if you don't see the option to preview your files as a list instead of a gallery, which is like the grid-like template that you see as you describe? The option should be visible on the right-hand side of your screen. Let me know…

Hey anonymous, sorry to hear that the issue persists. Could you please try an advanced reinstall and see if that does the trick? Let me know!

Awesome troubleshooting, @"EdC30"! Glad to hear that you were able to get to the bottom of this. If you have any other questions, don't hesitate to give us a nudge and we'll do our best to help. In the meantime, I hope you have a lovely weekend ahead!

Hey again, @"EdC30". Since the ticket is with one of our engineers, they'll be able to provide you with the next and most efficient troubleshooting steps. Rest assured, as soon as they have more info, theyll get back to you via email. Thanks in advance!

Hey @"ArtNDzine", let's see what we can do here. From what I understand, you're seeing some folders with Selective Sync Conflict but you don't have any duplicates, is that right? As a first step, could you please ensure that folders with the same name are not selectively synced in your desktop app's settings? If you don't…

Thanks for the additional info, @"Gayrisafi". It sounds like there could be something slowing down the connection to Dropbox. Could you check if there's a proxy, VPN, firewall, security software, or even ISP/router restricting traffic to these following Dropbox domains. Could you also try another WiFi connection and see if…

Thanks for giving that a try, @"SteveC4872". I've followed up with a ticket to the email address associated with your Community profile. When you have the chance, please check your inbox for my latest message. Thanks in advance!

Glad to have helped, @"Mahikhan"! Don't hesitate to give me a shout if you have any other questions. In the meantime, have a wonderful day ahead! :wink:

Hi @"SteveC4872", welcome to the Dropbox Community! Could you also confirm for me if you've tried clearing your cache by any chance? Thanks in advance!

Thanks for trying the reinstallation, @"Gayrisafi". I'd recommend giving the desktop app some time for now as it may be indexing for any changes. If the status hasn't changed after a while, give me a nudge and I'll make sure to get back to you as soon as possible. :slight_smile:

If you can attach a screenshot in your reply, that would be very helpful! :grinning: Thanks in advance, @"Rachel R.2"! 

Hey @"Gayrisafi", I'd be more than happy to! Let's see what we can do. At first, could you please try reinstalling the latest stable version of the desktop app (83.4.152)? You can do this by following the steps below: * Make sure you've saved and quit all apps that access files in the Dropbox folder. * Stop the desktop app…

Thanks for checking all that for me, anonymous! Hmm. :thinking: Could you also try unchecking both of the boxes and see what happens then? If the behavior doesn't get resolved, try reinstalling the latest version of the desktop app (83.4.152) - maybe that will do the trick. To do this: * Make sure you've saved and quit all…

I've replied to your email, @"EdC30". Don't hesitate to get back to me there with any additional questions and we'll take it from there. Thanks! :grin:

Thanks for checking that out for me @"Klix88" and sorry to hear that you're also having this issue, @"WideSmiler". I've sent you both a ticket to the email address associated with your Community profile, so when you have the chance, please check your inboxes and we'll take it from there. Also, @"ScottyF", I've made sure to…