Lusil Dropbox Community Moderator

Thanks for your swift reply too, @"EdC30"! I've sent you a ticket to the email address connected to your Community profile. When you have the chance, please check your inbox for my latest message. Looking forward to hearing back from you!

Hi there @"EdC30", Thanks for reaching out to us about this. I'd be more than happy to help! At first, awesome work on the initial troubleshooting - definitely narrows down our investigation. Could you also check if there's a third party app, like a security app, that could be hindering the syncing process? Could you try…

Glad to hear that, @"thelonchair". PS. Thanks for the great beach trip down to Australia! 

Quick update, peeps: this should now be fixed! Please let us know if anything comes up or if you have any other questions. Thanks everyone!

Hey there @"AndrewTsat99", Thanks for reaching out to us about this! If you find that your device is showing that the desktop app is causing high RAM or CPU usage, and results in an overall slow-down, check out this article for some suggestions on how to tackle it. If you're still having trouble with this, could you please…

Hi there @"Klix88", Thanks for checking in with us here! We'd be more than happy to help. Could you just let us know a bit more info, such as: * Are you getting any error messages when trying to user the feature? If so, a screenshot (without personal info) would be very helpful. * Have you ensured that you have the most up…

Thanks for getting back to me, anonymous! If you find that the desktop app is popping up every time you start your computer, could you please have a look if you have both the Start Dropbox on system startup and Open the desktop app when you start Dropbox options checked? Let me know what you find!

Hi there @"Uli_D", Thanks for checking back in with us! I'd be more than happy to help. When you move/paste a new file into your Dropbox folder, since all relevant info is already stored on your computer, the file stays local and the desktop app syncs it. Once it's completely synced, you can manually select it to…

Hi @"AnointSkincare", thanks for nudging us here! It sounds like you may have trouble restoring some content, is that right? You should be able to do this by following the steps outlined here. If you have any trouble doing this along the way or you have any other questions, don't hesitate to give us a nudge. Let us know…

Hi there @"Gavriel", Thanks for nudging on this and sorry to hear that you're also having trouble with this. As @"Walter" also recommends, could you confirm if you've tried temporarily disabling your antivirus and configured your firewall to work with your desktop app? If you have, could you let us know if you're running…

Hello anonymous, Welcome to the Dropbox Community - I' be more than happy to help. You should be able to select an option in your desktop app's settings so that Dropbox doesn't start upon startup: * Click on the Dropbox icon on your menu bar. * Go to your avatar. * Selecting Preferences.. from the drop-down menu. * In…

Hey there @"Rachel R.2", Welcome to the Dropbox Community! Let's see what we can find here. As a first step, could you let me know if you get a hyperlink when you see the error message pop up? If you do, could you please click on it and post the log that you get? Thanks in advance!

Thanks for letting us know and for providing such detailed troubleshooting, @"insch"! Awesome work. If you have any other questions in the future, don't hesitate to give us a nudge. In the meantime, have a wonderful weekend ahead! :relieved:

Hi there @"insch", I just wanted to follow up on this and check if you were able to resolve this in the end. If you were, could you let us know what did the trick for you? Thanks! :slight_smile:

I hear you, @"Ture_Alsvik"! I'll do my best to help. :innocent: I've sent you a ticket, so when you have the chance, please check your inbox and we'll take it from there. Looking forward to hearing back from you!

Thanks for nudging me back here, @"thelonchair". Although I can't exactly pin-point the exact timeframe for this, I can see that my colleague has replied to your email. Please check your inbox for their most recent response and don't hesitate to get back to them with any additional questions. Cheers!

Thanks for checking that out for us, everyone! Much appreciated. @"thelonchair", welcome to the Dropbox Community! I've moved your post here where other users are experiencing the same behavior to keep all relevant reports under the same thread. @"adumbelluser", @"swongfb", @"DanielAird82", and @"thelonchair", I've…

Sorry to hear that you're still having trouble with this, @"Ture_Alsvik". I'd be more than happy to send you a ticket to the email address associated with your Community profile if you'd like to look into this a bit more in depth. Let me know how you'd like to proceed and I'll make sure to get back to you as soon as…

Thanks for keeping me in the loop, @"Robin130". Out of curiosity, did you install/run Flash Player? Did you see a change in behavior by any chance? Let me know of any updates!

Glad to hear that you're enjoying it, @"mnc50515"! If you have any other questions or feedback for us, don't hesitate to give us a nudge. :grin: In the meantime, have a lovely day ahead!

Thanks for the screenshots, @"mnc50515"! Although there isn't currently a way to change the notification settings specifically for this feature, I'd be more than happy to pass your comments along to the dev team for review. I understand that this may not be the ideal reply you were looking for, but I do hope it helps to…

Hi there @"mnc50515", Welcome to the Dropbox Community! Let's see what we can find. As @"Rich" mentions, desktop app notifications can be changed from the Notifications section in your Preferences. To ensure troubleshooting though, could you please send me a screenshot (without any personal info) of what you see on your…

Thanks for letting me know, @"Robin130". Since the file plays normally on another browser, I'd recommend carrying out a few browser-specific troubleshooting steps, such as ensuring that your browser is up to date and not running any third party plugins or extensions. I understand that this may not be the ideal reply you…

Thanks for giving that a try, @"Ture_Alsvik". Could you also attempt to run an advanced reinstall? If you get stuck at any point in time during the process, could you please let me know which step and what behavior you experience? Let me know of any updates!

Thanks for checking that out for me, @"adumbelluser". Could you also try to request the desktop version of your mobile device's browser and see if that does the trick? Let me know what you find!

Hey @"Robin130", Welcome to the Dropbox Community! Sorry to hear that you're also having trouble playing .mp4 files on the website - let's see what we can find on this. As a first step, could you let me know if you're seeing the same behavior on any other browser or an incognito window? Have you tried clearing the cache,…

Hey there @"Ture_Alsvik", Welcome to the Dropbox Community! Let's see what we can do here. As a first step, could you please let me know if you've tried the following: * Opening the Task Manager by right-clicking the taskbar and selecting Start Task Manager. * Going to the Processes tab to see if there are any other…

Hi there @"adumbelluser", Welcome to the Dropbox Community! I'd be more than happy to help look into this. Initially, awesome work on the troubleshooting - definitely helps narrow down the behavior you're getting. Could you also let me know what kind of file type you're trying to add, as well as its size? Thanks in advance!

Hello @"tamys53", Welcome to the Dropbox Community! I'd be more than happy to help. Initially, yes, you are right! When multiple people edit the same file at the same time, a conflicted copy will be created. This is to ensure that all changes made to a file by members are saved. If you'd like to co-author Microsoft Office…

Thanks for the swift reply and apologies for the misunderstanding, @"Rick G.20". :disappointed_relieved: I've followed up with a ticket to the email address connected to your Community profile so that we can have a better look into this matter. When you have the chance, please check your inbox for my latest message and…