Lusil Dropbox Community Moderator

Thanks for nudging me back, everyone! Although there isn't a specific time frame that we can provide, the team is aware and looking into it. As soon as we have an update on this, we'll get back to you.

Thanks for checking that out for me, @"designs07". Could you try the steps shown in this post and let me know if you see a change in behavior at all? Cheers!

Hey everyone, thank you for taking the time to share your feedback with us. I just wanted to note that the team is aware of this issue and of your comments. Thank you all once again, and let us know if you have any other questions. 

Hey @"RFCT", thanks for nudging us on this thread. We'd be more than happy to help, we'll just need a bit more info, such as: * Are you running the latest version of the mobile app on your Android? * Does this happen with any other audio or video file? * Do you get the same result if you upload it via the website on your…

Hey @"designs07", thanks for nudging us on this thread and sorry to hear that you're having trouble syncing. I'd be more than happy to help, I'll just need a bit more info on this, such as: * What does the Dropbox icon next to your computer's clock show when you hover over it? * Are you getting any error messages? * Do you…

Hey @"Debby M." - thanks for nudging us on this thread. I'd be happy to help in the meantime, I'll just need a bit more info on this, such as: * Are you or the other user able to see the files in question on the website? * How did they upload the files - via the website, the desktop app, or the mobile app? Let us know what…

No worries, @"Greg15"! Glad to hear that everything's sorted for you. If anything else comes up, you know where to find us. :sunglasses: Have a lovely day ahead!

Hi @"Greg15", thanks for checking in with us - let's see what we can find. At first, can you or the other user see the files in question on the website? Also, how did they add the files to the shared folder? Was it through the website or the desktop app? Keep me posted!

Glad to hear that you were able to resolve your concern, @"TMech"! Out of curiosity, could you clarify what you mean when you mention that you had to move the file into a sub-file? Was the file outside of the Dropbox folder by any chance?

Hey @"TMech", thanks for checking in with us. At first, could you check if you see the option to Create transfer from the website? Could you also send me a screenshot (without any personal info) of what you do see when you right-click on a file or folder in your Dropbox folder? Keep me posted!

Thanks for your swift reply, @"ar12". Have you also tried a simple reinstall of the desktop app? You can do so by following these steps: * Make sure that you save and quit all apps that access files in the Dropbox folder. * Stop the Dropbox desktop app from running by clicking on the Dropbox icon next to your computer's…

You're right, @"curlSloth"! Since you've chosen to downgrade your account, you'll be able to enter the new billing information when you upgrade again. Let us know if you have any other questions!

Hey @"ar12", thanks for reaching out to us. Let's see what we can find. At first, could you let me know if you've tried rebooting your computer by any chance? Do you also have any OS prompts for any updates? Keep me posted - thanks!

Glad to hear that, @"floooowk"! If anything else comes up, just give us a shout. In the meantime, hope you have a wonderful day ahead. :grin:

Hey @"floooowk", thanks for nudging us on this thread. If you're on a Windows or Mac OS, you may be able to download the Paper desktop app by following these steps. If not, could you please submit a ticket to our Support team and let us know the ID (eg. #1234567) that get's created so that we can have a look into it for…

No worries, @"dmg_2020". :slight_smile: I just saw your reply and have made sure to get back to you. 

Thanks for the detailed reply, @"StricklandLaw". Out of curiosity, are you able to disconnect and reconnect Notability to the Dropbox mobile app? Maybe that will do the trick. :thinking:

Glad to hear that everything's working as it should, @"andreas360". If anything else pops up, just give me a shout. In the meantime, have a lovely day ahead!

Hey @"SH64" and @"StricklandLaw", thanks for nudging us on this thread. Just to make sure that we're on the same page, could you give me the exact steps you follow that result in this behavior? A screenshot of this (without any personal info) would also be very helpful. Cheers!

Thanks for trying that out for me, @"dmg_2020". I've sent you a ticket to the email address connected to your Community profile, so please check your inbox and we'll take it from there. Looking forward to hearing back from you!

Thanks for the detailed reply, @"dmg_2020"! I'd be happy to create a ticket for you so that we have a more in-depth look on this together. Before that though, could you try downloading from the web and let me know what you see? Thanks again!

Hey peeps, thanks for nudging us on this thread. For those of you that have already checked @"Walter"'s steps here, could you also make sure that the relevant permissions are allowed from your Android's settings? * Open your Android's settings. * Go to Applications. * Tap on Dropbox. * Scroll down to Permissions. * Make…

Thanks for keeping us in the loop, @"carlosgap5", and glad to hear that you were able to resolve your concern in the end - awesome work! If anything else comes up in the future, don't hesitate to give us a shout. In the meantime, have a lovely day ahead!

Thanks for confirming that for me, @"yildizaykut"! Currently, Basic accounts can link up to three devices. If you want to sign in to a new computer, mobile, or tablet, you'll have to unlink down to atleast two devices. You can find more info about this here. I hope this helps, but let me know if you have any other…

The setup that you're describing isn't one we'd recommend as it can result in unwanted and unpredictable behaviors, such as permission errors, file conflicts, or even data loss. I understand that this isn't the ideal reply you were looking for, but I hope it helps to some extent. Let us know if you have any other…

Hey @"lowpan", thanks for nudging us on this thread and sorry to hear that you're also having trouble with searching your Dropbox files on your iOS. Since you've already checked out some of the troubleshooting suggested here - great work by the way! - could you also confirm if you've got the latest iOS and Dropbox mobile…

Hi there @"draylson", thanks for checking in with us and sorry to hear that you're still having trouble with this. I moved your post to your original thread to keep your queries on this consistent. I've also sent you a ticket to the email address connected to your Community profile due to account-specific info that's…

Hi there @"dmg_2020", thanks for reaching out to us about this. I'd be more than happy to help look into this with you, I'll just need a bit more info. For example: * Are you not able to see bulk exports consistently or is it only for a short period of time? * Do you experience the same behavior after you reboot your…

Thanks for checking that out for me, @"3putts". Since you're on a Basic account, you have a three device limit. This means that if you'd like to link a new one, you must unlink enough devices down to atleast two before trying to sign in to another one. You can find more info about this here. As @"ErinSimon827" also…

Thanks for clarifying that for me, @"Hank_J". I wouldn't recommend following this setup due to unexpected behaviors can occur. Nonetheless, I'll leave the thread open for any other users who mayhave any additional input or ideas on this. In the meantime, if you have any other questions, just give me a shout. Cheers!