Lusil Dropbox Community Moderator

Thanks for the additional info, @"andreas360"! Since you mention that you had trouble syncing files larger than 2GB, could you check if you're running the latest stable version of the desktop app (91.4.548) which may resolve this? If you are, could you let me know if you're up to date or if it's still showing that it's…

Hey @"carlosgap5", thanks for reaching out to us about this. It doesn't sound like it's related to your Dropbox account's storage, but let's have a look into this behavior and see what we can find. As a first step, could you let me know the following pieces of info: * When you receive that error message, what do you see…

Hi there @"yildizaykut", thanks for checking in with us - let's see what we can find. As a first step, could you confirm for me if you're on a Basic account by going to your Plan tab and check if you have more than three devices already linked on your Security tab? Let me know what you find!

Hi there @"3putts", thanks for checking in with us - let's see what we can find. As a first step, could you check if you're on a Basic account by going to your Plan tab, as well as how many devices you have linked in your Security tab? Let me know how it goes!

Hi there @"Hank_J", thanks for checking in with us! You are right, having the Dropbox folder on an unsupported file system can result in various error messages and behaviors. Having said that, could you please clarify how you'd like to share? What kind of setup are you trying to accomplish? Keep me posted!

Thanks for checking that out for me, @"soid". At this point, I'd recommend continuing via email so that we can have a better look into this behavior. I found your ticket and can see that it's with a specialized member of the team. I made sure to pass your comments along to them and they've already replied back to you. When…

Hey there @"andreas360", thanks for reaching out to us. It sounds like the drive where you have the Dropbox folder on doesn't have enough space to sync all your files. In general, deleting the cache may temporarily free up hard drive storage, but the folder may get recreated to help out with syncing. You can check out this…

Thanks for getting back to me and for your feedback on this, @"soid". Just to ensure that we cover as much initial troubleshooting ground as possible, could you also check if you've got sufficient space on your mobile device to create a scanned doc? Let me know how it goes!

Hey @"starproductions", thanks for nudging us on this thread. If you format your internal/main drive on your computer and you have the Dropbox folder located in another drive, it shouldn't be affected. However, to be on the safe side and to have some peace of mind, I'd recommend making sure that the desktop app isn't…

Thanks for the feedback, @"jasontx0426", however, I'd recommend contacting Apple's official support team as they may have more info on this since the Files app is connecting to the Dropbox API. Let me know how it goes or if you have any other questions. Thanks!

Hi @"reefshark", thanks for nudging us on this thread. The cause for this behavior may be due to various reasons, however, to make sure that we cover as much ground as possible and due to account specific info that may be required, we continue via email. In general, the first steps to troubleshooting this is to try…

Hi @"soid", thanks for checking in with us on the Dropbox Community - welcome aboard! As a first step, could you let me know if you're following these steps to saving a scanned document with your iOS? If you are, have you by any chance tried clearing your Dropbox mobile app's cache? Maybe that will do the trick. Keep me…

Hey @"Nellz" and @"jennieb", thanks for nudging us again on this thread and sorry to hear that you're having trouble with this. Since you've already tried reinstalling the mobile app - great work by the way! - could you also try clearing your Dropbox mobile app's cache? Let me know of any updates!

Hey @"Minas S." - thanks for nudging us on this thread and sorry to hear about your frustration. I'd be more than happy to help look into this with you a bit more in depth, so I've sent you a ticket. When you have the chance, please check your inbox for my latest message and we'll take it from there. Looking forward to…

Thanks for trying those out for me, @"rgonzalez". I'd suggest reaching out to Apple Support then, since they may have more info on this. Don't hesitate to give me a shout though if anything else comes up or if you have any updates. Cheers!

Hey @"Javier_Morales", thanks for checking in with us! Are the users that are having syncing issues by any chance running the beta version of the desktop app? They can check this by hovering over the Dropbox icon that should be next to their computer's clock and seeing if it reads xx.3.xx. Keep me posted!

Hey @"rgonzalez", thanks for nudging us on this thread. By any chance, did you also remove and add back Dropbox as a location? How about clearing your Dropbox mobile app's cache? Let me know of any updates!

Hey @"rosstcorbett", thanks for checking in with us! I had a look around the web to see if I could find any similar reports about this, and I found some discussions where users suggest some ways on how to tackle it. Have a look around and let me know of any updates. Cheers!

Hi there @"psifertex", thanks for nudging us on this thread! Could it be that the Documents folder has any third party apps or files associated with a third party app that acts like a database by any chance? Keep me posted!

Hi there @"Kleajmp F." - Thanks for reaching out to us on the Dropbox Community! At first, awesome work on the initial troubleshooting! Definitely gives us a better understanding of what's happening. Could you please clarify for me if you're running the stable version of the desktop app on your computer (named gustavo) by…

Hmm. :thinking: Have you by any chance also tried the below steps in the following order, @"VV4"? * Uninstalling the Dropbox mobile app. * Rebooting. * Reinstalling the Dropbox mobile app.

Thanks for getting back to me, @"VV4". Could you also try the following and see if they do the trick? * Clear your Dropbox mobile app's cache. * Toggle the option to have Dropbox as a location on your Files app off and on again. Give them a try and let me know how you get on. Cheers!

Thanks for checking that out for me, @"zhura". In this case, I'd recommend continuing via email to have a better look into this matter. I found the ticket that you have with a specialized member of the team and have passed your comments along to them. I can see that they replied to you, so when you have the chance, please…

Hey @"VV4", thanks for checking in with us. Let's see what we can find. Out of curiosity, have you tried connecting your mobile device to a different WiFi network? Do you get the same experience if you attach a file from a different location outside the Dropbox mobile app? Keep me posted!

Thanks for your quick reply, @"drosophila". I've sent you a ticket to the email address connected to your Community profile, so when you have the chance, please check your inbox. Cheers!

Thanks for your swift reply, @"zhura" - awesome work with the workaround! If you'd like to continue troubleshooting this, you can try exporting it while you're connected to a network and see if that does the trick. If not, I'm still here if you have any other questions. Let me know! :grin:

Thanks for your swift reply, @"UnableToUse". I'd be more than happy to send you a ticket so as to have a better look into this with you, if you'd like. Just give me a shout and I'll make sure to get back to you as soon as possible. Cheers!

Hey there peeps, thanks for checking in with us on this thread, and sorry to hear that you’re having trouble with finding the Copy Dropbox link on your computer. @"drosophila" , first off, awesome work on the extensive troubleshooting! At this point, I’d recommend moving the investigation to email so that we can have a…

Hey there @"Jonas E.3", thanks for checking in with us. I'd be more than happy to help, I'll just need a bit more info on what you're trying to achieve when you mention that you'd like to manage images? Are you trying to preview the images you upload in a specific sequence, or see a list of added photos? Keep me posted!

Hey @"Minas S." and @"UnableToUse", thanks for nudging us on this thread and sorry to hear that you're also having trouble with high CPU/RAM usage. I'd be more than happy to help look into this with you, and to ensure that I have a better visual of what you're seeing, could you send me a screenshot (without any personal…