Jay Dropbox Community Moderator

Are you certain that you've signed into the same account that you had previously? Do you have any other email addresses that you use? Do you see any event history prior to 3 weeks ago on your account?

Hi @"Amanda_26", thanks for bringing this to our attention. In general, forwarding links and any information to abuse@dropbox.com would inform the appropriate team to investigate the matter in more detail. We would recommend that you forward this information again to that email address if you haven't done so already. Any…

Hi @"jmerri05", thanks for posting today. Did you upgrade via the Dropbox site directly, or via the Dropbox mobile app? This will help me to assist further!

Hi @"Anticia", if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"Bob F.", could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

The 2 GB is the default amount for a Dropbox Basic plan, the 5.75 GB you have on the plan is the actual amount of quota you have on your account. If you have any further queries, feel free to message back.

Hi @"MikeDyr", thanks for the details. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

No worries, glad to have helped out. Enjoy your week!

Hi @"duser26", thanks for messaging the Community. This article provides the information needed on how data would be deleted from your account when it is overquota. If you have any further queries, feel free to message back.

Hi @"wesss", in that article, there is a specific section for Mac devices, you can see it directly here. If you need any further assistance, please let me know!

Hi @"ToniCr", thanks for posting today. If the files belong to that other user, you could create a shared folder, add that user to the folder, and then transfer ownership of the folder to them. Once you do that, you can remove your access to the folder, which would delete them from your account only, and free up your…

Hi @"pigeony", thanks for messaging the Community! If your Dropbox account is full, then it means that any changes wouldn't sync to and from the site and other devices. This means that if those files were empty after your storage had filled up, and then edited at a later date on a device, then those edits wouldn't sync to…

Hi @"DianeCarol", thanks for contacting us! We appreciate the solution that worked for you regarding the Dropbox icon in the menu bar on Mac OS. In general, if you don’t see the Dropbox icon in your menu bar, it might be hidden. When the menu bar gets crowded, macOS may hide some icons. To prevent this from happening, you…

Hi @"rjmiller15", thanks for messaging the Community! When did you last log in to your Dropbox account prior to noticing this? Did you recently join a Dropbox team or leave a team? Any other info or screenshots would be helpful!

Hi @"Liberty1991", I've sent you an email, please could you reply to it when you get a chance?

Yes, that's correct, and it will increase exponentially in that manner with each subsequent share link pause.

Hi @"archcount", is the external drive detected immediately when loading into Ubuntu, or is it mounted later by the system?

Hi @"Assent", your bandwidth limit is refreshed every 24 hours. Currently, there isn't a method to see how much of your bandwidth you're using, or if you're reaching the daily limit.

Hi @"KevinYang", thanks for bringing this to our attention. In general, renewing a subscription shouldn't affect the syncing of your Dropbox account. I can see that in your most recent ticket, a support agent has responded to it today. It would be best to continue the support team since they have more tools and steps…

Hi @"mikedar", thanks for messaging the Community. Are you referring to restoring the file from the deleted files page? Was this file in a shared folder? Could you copy and paste a screenshot showing what you're experiencing? This will help me to assist further!

Could you try disabling the camera uploads feature, reboot the device, and re-enable it again? In the camera app, are you using any options such as 'High Efficiency Image', or is it converting them from PNG to another format somehow?

Thanks for the info. It's likely that there's something occurring in that app to cause there to be two images registered by the Dropbox mobile app. As to what that could be, I couldn't say. I'd recommend contacting the developers of the app, just in case, to see if other users have experienced similar behavior.

Has there been any recent updates to that app? Is it possible that it makes changes to your images in some form, which Dropbox detects as two separate images?

Hi @"Mustafa01", thanks for joining the Community! Are you using the default camera app on the phone? Do you use any filters when taking photos on your device? This will help me to assist further!

Hi @"Behzad69", are you certain that the other users weren't connected using a VPN or something connected to the university network from home when activating the referral?

Hi @"wertupo", are you using the default Camera app on your phone, or a third party app? Do you have any filters applied to your images? If you upload an image manually view the Dropbox mobile app, does the image also appear hazy? Are you also using the Storage Saver option in Google Photos, which removes the original…

Hi @"Lisa K.11", the Dropbox folder which contains the files that would be syncing with the desktop app is a different folder from the 'Dropbox' folder in Program Files, which contains the executable files and so on for the actual desktop app. The images you've posted only show the Dropbox folder for the syncing files.…

Thanks for the clarification. Currently, this wouldn't be possible with Dropbox, as the team admin only has the option to make all files online-only or available offline, and it can't be configured to be per team folder or group. Additionally, even though the admin could make the choice for online-only, each user can…

Thanks for the update and for letting us know that you were able to resolve the issue. If you need any further assistance in the future, please let me know!

Hi @"Moerkey", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!