Jay Dropbox Community Moderator

Hi @Carl_Bloke, thanks for your message. In general, when you upload files from the Dropbox mobile app to your account, it does take up extra space within the app temporarily in order to ensure that the upload succeeds. The extra space used up by the app should be removed once the uploads are completed, and the time it…

Thanks for the details, in order to see what's happening with the Dropbox desktop application, it would be best to contact the support team for them to investigate further.

Thanks for the info, are the files still trying to sync to your machine? Does the Dropbox folder itself have any sync icons on the folders or files?

Thanks for the details, @lpvmc, at this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

No worries, glad to have helped out. If you need any further assistance, please let us know!

Hi @paul352, thanks for messaging the Community! Could you check what this page says on your Dropbox account, and where the quota is being used up? Any other info or screenshots would be helpful!

Could you try checking the file and folder size for all your subfolders individually, as it's likely that a folder contains the files which are taking up your quota.

HI @Chr1sH, could you try using desktop mode on the browser on your mobile device to see if you're able to view the full Dropbox site?

Thanks for the update, @allann, keep us posted on the final result!

Hi @Matt G.30, thanks for contacting us! Have you considered using the restricted folders feature in your team folders, which would prevent certain groups from accessing folders you don't want others to access normally? If you need any further assistance on how to use this feature, please let me know!

Hi @jhopp, thanks for the details. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Hi @NJSS1975, thanks for the info. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

I believe my colleague was referring to an OS profile, which you mentioned you already tried using a test profile/account on the same machine. Is the user part of a Dropbox team, or are they using a personal Dropbox account? Are you certain that there isn't any proxy, VPN, or even ISP/router settings that could be…

Thanks for the update on this matter with your solution. This should help other users who are experiencing similar issues with the Dropbox desktop application starting up unexpectedly!

Hi @KaelFish, thanks for messaging the Community. Could you confirm the exact version of Windows which is running on that machine? Are there any differences to that laptop compared to other laptops you installed Dropbox on (as it sounds like you've done multiple devices). Is the Dropbox desktop application installed with…

Hi @apriliss, thanks for bringing this to our attention. Disabling the option to start up the Dropbox desktop application in the preferences should work. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link, and then try changing that setting again? Keep me updated…

Hi @minrel, I can see that a support agent has already responded to your ticket. They'll be able to assist you from there on. In the meantime, if there's anything else we can help out with, feel free to reply back here!

Thanks for the details, @Icookwithwine. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

Hi @tedg, thanks for bringing this to our attention. If you navigate to the Dropbox Backup page using this link, you should be able to see all backups on your account. Clicking the ellipses next to each backup will give you the option to delete the backup, which would in turn free up the quota on your account. Regarding…

Hi @Ahmed101, thanks for messaging the Community. When you activated the Dropbox promotional quota with Lenovo, did you also create your Dropbox account using the pre-installed version of the Dropbox desktop application, or did you create your account prior to activating the promotion? This will help me to assist further!

Hi @randyartoo, thanks for your message. I'm glad to hear that the solution worked for you. Enjoy your week ahead!

Hi @WilsonLR, thanks for your message. Do you have the ticket ID from when you contacted the Dropbox support team to see if there are any updates?

Thanks for the update on this matter, @ramxxiii. If any other users are still experiencing the issue after installing that Windows update, please let us know!

You won't need to remove that item, only the folder that is called Dropbox. If it isn't there, continue to the next step in the reinstallation process.

Thanks for the update. The issue can be resolved by making DPI scaling adjustments directly to the Dropbox application without making the change to your complete system. Please follow the steps below to make these changes: Open Windows File Explorer. Copy and paste this file path in the search bar: C:\Program Files…

Hi @gfnov, you can view the majority of Dropbox options by using Ctrl+Click on the Dropbox icon in the system tray, including preferences and quit. Regarding the display itself, are you certain that you're using the same settings and DPI for the screen?

Hi @dawndais, thanks for bringing this to our attention. When you said you uninstalled and reinstalled the Dropbox desktop application, did you perform an advanced reinstallation using these steps? Are you also experiencing the issues in this thread? Any other info or screenshots would be helpful!

Hi @GODSLAND_0542, thanks for bringing this to our attention. What kind of file were you updating, and were you doing it from your computer or mobile device, or via the Dropbox site itself? Do you see any version history on the file itself when viewing from the website? Any other info or screenshots would be helpful!

If the Mac is specifically overwriting the online copy and uploading the local copy instead of syncing the latest version from the site, then something else is occurring there. Does this exclusively happen for this Excel file alone, or any other Excel file, or files in general on the Mac? Do you have any other apps or…

Thanks, I've replied to your email and the support team will be able to assist from there on.