Jay Dropbox Community Moderator

Thanks for the update. I hope that the team are able to provide you with a satisfactory solution to this matter. Enjoy your weekend!

Hi @"CGC_SSS", thanks for contacting us. As you've noticed, when activating the referral from the same location and installing the Dropbox desktop application there, the referral would be seen as ineligible. Uninstalling the desktop app and reinstalling it from the home location wouldn't change the current referral status.…

Thanks for the info. I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there you should be able to contact support. Since you can still…

Hi @"lauri3", thanks for messaging the Community! How long ago was it that you disconnected the Dropbox desktop application from this machine? Have you rebooted the machine since this error appeared? Any other info or screenshots would be helpful!

Hi @"Goochman", thanks for bringing this to our attention. Just for clarification, are you asking to recover the deleted Dropbox account, or to log into to your existing account to create a team? This will help me to assist further!

Hi @"julianmagicwandstudio", thanks for bringing this to our attention. You should be able to submit a support request with the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further. Once you get a ticket ID from the automated response, which…

Thanks for the info, @"MC1111", I've updated the username. Could you try deleting the shared link entirely, and unsharing the file from all users. Afterwards, try just recreating the shared link only, with the option to download files disabled, and not sharing the file to a person's Dropbox account. You'll need to forward…

Thanks for the update. If you delete these files with the rule still intact, do they re-upload after rebooting the machine if they are recreated? This section of the article might help explain why the files are being re-uploaded.

Hi @"MC1111", thanks for messaging the Community! When you shared a file, did you share it directly to their Dropbox account, instead of creating a shared link to the file? Only the latter option will prevent other users from downloading the files in the shared link if you've disabled that option in the link settings. This…

Hi @"brilliantcashbuyers", thanks for messaging the Community! You can cancel a signature request by following these steps on the site. Regarding the time frame, are you referring to how long a signature request remains open? This will help me to assist further!

Hi @"jshan", is it only occurring for that specific file, or other files as well that you've added to the ignore list?

I would wait a little bit until we're certain that the Dropbox desktop application is syncing files normally in the CloudStorage folder. Once we know that the CloudStorage folder contains all the correct files, then we can delete the old Dropbox folder. It should disappear on its own in general as you've moved to File…

Thanks for the update, could you try an advanced reinstall of the app using the steps in this link?

Hi @"reginafaye", thanks for the image. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

No worries, glad I could help out! Enjoy your weekend!

Hi @"shaund23", thanks for the info. It sounds like you're on a beta version of the Dropbox desktop application. Could you try disabling the 'Early access' setting on this page on your Dropbox account, and then download the latest version of the Dropbox desktop application from here?

If you share a file with edit access, this means that everyone will be able to edit the same file at the same time, and would edit your copy each time. They would also need a Dropbox account in order to edit the file via the Dropbox site, using the Microsoft Word app. With a read-only shared link, they can only view or…

It's possible that one of the other team members might contain the data on their account. Could you try removing the team members one by one from your team to see if this helps with the quota usage on your team?

Hi @"agentil", thanks for messaging the Community! You can create a shared link to a files by following these steps, and you can make it read-only. This means that the user accessing the link would need to download the file to edit it on their local machine, and it won't affect your copy of the file. If you need any…

Thanks for the image, this is a team folder, which is also shared, which means that there could be some files in that folder which would be taking up the quota. Are you able to go into that folder to see the size of the files within?

Hi @"lchen2988", do you know if they were signed into the university network at the time they activated the referral from their home?

Since the screenshot shows that the majority of the quota is being used up in shared files or folders, could you check out the shared tab on the Dropbox site to see if there are any files there taking up a lot of space?

HI @"Goochman", just for clarification, are these people sharing the same account, as in you're sharing the account credentials with them?

Hi @"NAPS", thanks for messaging the Community! In general, it isn't possible share a Dropbox account with other users, as it would be a breach of the terms of service. However, you can share files or folders within your Dropbox account to other people. If they have their own Dropbox accounts, they would also have the…

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hi @"DropRox1", thanks for your message. Given that you've already taken a lot of steps to resolve this, at this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

HI @"Penisoo", I think it would be best to contact the support team at this point since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

HI @"MW999", thanks for keeping us posted on this matter. This information should help other users who are experiencing similar issues with their backups. Enjoy the rest of your week!

Hi @"Shabber", thanks for messaging the Community. I can see that your ticket has been forwarded to a specialist team in order to look into this further. As they have access to account-specific tools to help in these cases, I've gone ahead and prioritized the ticket to expedite matters on your behalf. In the meantime, if…

Thanks for the update, and I'm glad to hear you were able to resolve your issue. Enjoy the rest of your week!