Jay Dropbox Community Moderator

Hi @jrp2706, thanks for your message. As linked by @Mark, you can find the desktop client builds there. Our team is aware that the latest builds aren't being posted to the community, and we're currently working on this matter. As a workaround, you can use these links below to download the latest stable builds, for the…

Hi @Staxman, thanks for messaging the Community! It sounds like you've enabled the Dropbox Backup feature, which allows Dropbox to backup certain system folders to your account online. Are you able to see the backup on this page, and then delete the backup on the site to free up your quota? Keep me updated with any…

Hi @Daveh839, I've merged your post here to keep all the related posts regarding Boxifier in a single thread.

Hi @seberkuhn, just checking to see if you saw our last reply. If you're still experiencing the behavior with the conflicted folder, feel free to reach out to us again. If you were able to solve your issue, please let us know what worked for you!

Hi @amorpheus, thanks for messaging the Community. As of yet, we've not received any reports regarding this matter from other users. We will keep tracking this behavior you're experiencing, and if other users do message in with similar messages, then we would need to look into this in more detail. Keep me posted if there…

If you upgrade to a paid plan, you can create a Dropbox Transfer that can contain files of 50 GB, or greater, depending on the plan. Additionally, you could instead join the shared folder that the user originally created, in order to sync the files there, which would appear on their account as well.

Thanks for the info. This looks to be related to how files are being saved within Word, while a file is in the Dropbox folder, to a NAS folder. As we wouldn't be able to troubleshoot how Word is unable to save or preview a file once saved from within its program, it might be better to contact Microsoft directly to see if…

Hi @lylflt, thanks for messaging the Community! Just for clarification, could you let us know exactly how you're saving a Word document as a PDF file? Are you exporting it from the Dropbox site directly, or are you using the local Word app to save it as a PDF file? Any other info or screenshots would be helpful!

Hi @phsutter, did you manage to see the reply from my colleague @Nancy? If so, please let us know the information she requested to see if it's possible to assist you further!

Hi @Sathi_2024, were you able to try out the steps in the article I posted previously? Any update you can provide would be helpful!

Could you attach a screenshot showing the exact error message you get when clicking the delete option?

What options do you see when you click the ellipsis next to the backup?

Hi @GnsGnn, thanks for your message. As my colleague @Neal suggested, it would be best to reach out to Apple directly in order for them to investigate this matter in more detail.

Hi @IngridW, thanks for posting today! Is it possible that you have the Dropbox Backup feature enabled on your account? You can check this page to see if there are any backups on your account, and delete them if need be to free up your quota. If you need any further assistance, please let me know!

Thanks for the details, @TageMahall. Please could you reply to the last message you received in the email ticket, and it should re-open the ticket on the system. This way, the support agent would be able to continue assisting you on this matter.

HI @TageMahall, thanks for your message. We've merged your recent thread to your original post regarding the downgrade on your Dropbox account. Please note that any duplicate posts would be removed as per the Community Guidelines. Did you respond to the support ticket when you were advised of the available options to you?…

Hi @andrei_t, thanks for messaging the Community. Could you let us know what plan you currently have, and are you experiencing this on your Dropbox account personally, or other accounts that you've tested? This will help me to assist further!

Hi @Kanivete, thanks for bringing this to our attention. Have you checked this article to see if any of the options there could've affected the ability to share on your account? This will help me to assist further!

Hi @Knygo, thanks for messaging the Community! Yes, in general, a file request would be the exact feature to use in this situation. The other user would need to create a file request, and then send you the link which will let you upload the files to their Dropbox account directly. However, for Dropbox Family plans, the…

Hi @AnnMeg, thanks for the update. If you experience the same issue again, please let us know!

Hi @bazzo82, thanks for your message. Currently, we don't have any additional methods or solutions to offer at this time. I'll leave this thread open for other users to comment in with their suggestions.

Hi @ndw2010, thanks for your message. What version of Mac OS are you running on your device? According to the Dropbox desktop application, where is the Dropbox folder currently located?

Hi @mholdren, thanks for messaging the Community. As @Mark suggested, try resetting the Dropbox password in order to log in to the other Dropbox account under that email address. You can then change the email, or delete the account (ensuring there are no important files on it first), to free up the email. If you need any…

Hi @mike979, thanks for messaging the Community! Could you check the events page to see if the files show up there during the move process? Otherwise, the files might appear in the deleted files page if they were deleted somehow. Let me know what you see there, as this might help in recovering the files.

Thanks for the reply. Just for clarification, did you not receive the option to create a support ticket when going through the various options on the support page, such as this link on the desktop app section?

If you have the files in the Dropbox folder, then the files would be syncing normally to the Dropbox site. The Dropbox Backup feature is a different system which backs up certain folders instead of directly syncing them to and from the site. Could you attach a screenshot showing the error message you received?

Hi @SA25, thanks for messaging the Community. Is it possible that you enabled the Dropbox Backup feature on your Dropbox account? This allows you to backup certain folders on your computer to the Dropbox site, including the Documents folder. Did you move the Documents folder, or make any other changes to your account? This…

In that case, you can safely delete the shared folder. It should only remove it from your own account temporarily, as you can then rejoin the folder from the shared tab. This would also free up the quota on your Dropbox account which was taken up by the shared folder. [edit] Ah, just saw your other post. You can't delete a…

Hi @Johsar, thanks for the update. Have you mentioned these details to the support team, in relation to the 'raw' fiber connection somehow affecting the Dropbox desktop application when moving or managing files? As of yet, we haven't had other users contact us regarding this behavior you're experiencing, which is why we…

Hi @limousinestudios, thanks for your message. As you've noted, currently, it isn't possible to update an existing Dropbox Backup when using a different machine with the same external drive, as it is considered a different device or drive. To continue with using the backup, you would need to reconnect the external drive to…