Jay Dropbox Community Moderator

Hi @"Cathy11", thanks for messaging the Community. Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely? Let me know how it goes!

Hi @"MaryEBP", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"cloudres", thanks for posting today! Since the Dropbox folder can only be called 'Dropbox', 'Dropbox (Personal)' or 'Dropbox [Business team name]', the correct folder should be the one with the blue Dropbox icon on it. You can confirm this be seeing which of those two folders have the sync icons on them, confirming…

Hi @"TE16", thanks for bringing this to our attention. How many devices do you currently have connected to your account according to this page? What happens when you download the offline version of the Dropbox desktop application? This will help me to assist further!

Hi @"ken_804", I've sent you an email, please could you reply to it when you get a chance!

The only method to restore a Dropbox Backup is to download it from the site. However, you can download it directly to an external drive instead of an internal drive.

Hi @"tonkotsu2", if you reformatted your external hard drive, this means that it is no longer detected as the same drive as before, which is why there's a different backup being created. 

Do you mean that folders that are completely unrelated to Dropbox are also being deleted from your computer? Does anyone else have access to your device?

Yes, that works, but there should also be a bin icon right next to that slider, like so: Clicking the bin will delete the automation entirely, and return the folder to it's normal state without automation.

Okay, on the right hand side, not the left hand navigation window, could you scroll down past the MP3 files and locate the folder in question, and then click the ellipsis next to that folder when you hover over it, like in the below image?

Hi @"robertbowlin", thanks for bringing this to our attention. If you don't have any backups or shared folders taking up quota, then you must have some files on your account that are taking up space. You can check and calculate the size of folders on your account by following these steps, and this should help you locate…

Hi @"bimlloyd", thanks for contacting us. There are two separate features available, depending on your plan. Domain verification and invite enforcement is available for Dropbox Advanced, Business Plus, and Enterprise plans. A more powerful version, namely domain insights and account capture, is available for Enterprise…

Hi @"MariaD2", thanks for bringing this to our attention. Are you trying to move files from a private, shared or team folder? Could you attach a screenshot showing what you're describing? This will help me to assist further!

Hi @"ritesh369", I've opened a ticket for you, please could you reply to it as soon as possible!

Hi @"Mirasol", have you already submitted a ticket regarding this matter to the support team?

Hi @"J10000", as the search for those characters isn't possible via the site, then you'll need to search for the files in Finder or Explorer manually and change the names from there.

Hi @"SS00", as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an…

Hi @"dglarseniy", could you try deleting the cache folder using these steps to see if this helps with the Dropbox desktop application?

Hi @"cs28", thanks for the info, could you get in contact with the support team directly for them to investigate this in more detail?

Hi @"MothraNOVA", thanks for the information, please could you contact the support team directly for them to assist further on this matter on their end?

Hi @"rose cervantes", as it isn't possible to merge Dropbox accounts, it's possible that the account you mentioned is still active. Are you able to login to that account on the Dropbox site directly? When was the last time you accessed that Dropbox account? Was it recently or over 12 months ago?

Hi @"joshuaelectric", if you're not able to uninstall the Dropbox desktop application, please contact the support team directly for them to investigate this in more detail on their end.

Hi @"Bradfordaudio", thanks for bringing this to our attention. Just for clarification, is the Dropbox folder located on your internal drive, or an external drive? Are you transferring the files to a different drive? What is the exact OS and Dropbox version that you're running? This will help me to assist further!

Could you attach a screenshot showing the entire Dropbox window, showing where the folder is on the file structure on the site?

Hi @"gokenchung", could you clarify what you mean by 'syncing has occurred up to the minute'? Does this mean that files have been syncing normally for the last 4 months? Depending on your plan, you can view the version history of a plan from 30 days ago or higher.

Hi @"shastings", as you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate this in more detail on their end.

If you're in the parent folder above that automated folder, and then right click it, or hover over it and click the ellipsis, do you see the option there?

Hi @"idsanalyst3", thanks for bringing this to our attention. Could you clarify what that program is an how it could affect the Dropbox desktop application and the syncing process for you to view PDF files? This will help me to assist further!

Hi @"Roo-On-Uke", thanks for bringing this to our attention. Are you able to follow these steps to delete the automation on that folder? This will help me to assist further!

That's correct, have you noticed any similar behavior since reinstalling the Dropbox desktop application?