Jay Dropbox Community Moderator

Hi @"mlon", could you attach a screenshot in your next reply showing the Dropbox folder and the lack of context menu icons to assist further?

You can try to contact the support team regarding this matter by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Hi @"ken_804", could you right click and choose Get info for both of those folders in your first image to check to see their relative locations?

Are you able to try another network entirely to see if the speeds are affected there?

Hi @"CChesnutt", thanks for messaging the Community! Just to be certain are you using shared links or files shared directly to another Dropbox account? This will help me to assist further!

Hi @"Ion Cebanu", could you check your spam folder to see if the email went there instead of your inbox?

Hi @"Ben Parish", thanks for bringing this to our attention. The space or dash symbols aren't considered to be incompatible for most OSes. That error message doesn't appear to be related to Dropbox either, as it is a Mac OS specific window, so could you clarify why you believe Dropbox to be the case? More information on…

Hi @"__ExampleTest__", certain characters might not work in the search bar on the Dropbox site. Currently, there isn't a method to bulk replace any kind of character via the Dropbox site, so I'd recommend using a desktop app or service to search your files in Explorer/Finder to be able to replace them from there.

Hi @"Incognitii", thanks for bringing this to our attention. Are you able to access the site normally from another device entirely while on the same network? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will…

Since the teams space and personal folders are separate, it's no longer possible to move the folders by accident, which would result in a large deletion from the other members' perspective. To 'move' a folder, you'd need to do as you said, create a folder in your personal folders, and then move or copy the files across.…

HI @"SNCWBD", have you waited a full 24 hours before attempting to upgrade your Dropbox account?

Hi @"Joaodobramos", thanks for bringing this to our attention. It sounds like you're on a Dropbox Business team with the new team space. In order to make the changes you're referring to, you'd need to do it via the site directly, and it isn't possible to move folders directly. If you have any further queries, feel free to…

Hi @"Liviuv", generally, this wouldn't be possible without access to the original email address, which is why we always recommend users create accounts using email address that they own and can access. Are you not able to create the email address yourself?

Hi @"KimmieII", that prompt doesn't sound like a message from Dropbox, since it isn't possible to backup your Dropbox account onto your external drive in this manner. What you could've see was a prompt to backup your external drive to Dropbox, which would upload the contents of the external drive to the site on this page.…

Hi @"Digital_Di", could you try reinstalling the Dropbox desktop application and see if you can disable the Dropbox Backup feature from within the app?

Hi @"nsawicki", could you try marking the other files as available offline, if you have enough space on your computer to do so?

This part of the article describes the different information you can gather in the team report. The amount varies on which plan you purchase, which can also be seen there.

Hi @"wiw21", thanks for bringing this to our attention. Currently, we're not experiencing any issues similar to what you're having. It is likely that something on your machine or network is affecting the traffic to Dropbox. Are you able to download at a normal speed from another network, or using a different device using…

Hi @"Haydenprice21", as @"Rich" stated, foreign sites are hard to access from within China, and this isn't just restricted to Dropbox. This means that many other apps or services you use won't be able to access the internet from there. There is a possibility that one might work, but that would be up to you to determine…

Since it sounds like something done by the app you're using, there isn't much else we can suggest for troubleshooting this matter. Perhaps there is a setting within Preview that causes this?

Currently, there isn't a method to merge Dropbox accounts together. Could you clarify exactly what happened when you used incognito? Do you have a password manager that automatically fills in the email address or sign in with Google?

Hi @"solisoli", it sounds like you have something affecting your upload speed that we're unable to determine the root cause. It could be traffic shaping by your ISP, or another security service on your network or device causing this. Have you been in contact with your ISP directly regarding this matter?

Are you certain that you changed the email address on the Dropbox account, instead of creating a new Dropbox account? Since your browser could be automatically logging you in, if you open up the Dropbox site on an incognito tab and attempt to login with the first non-Google email, are you able to login? 

Hi @"jcavicchio", thanks for messaging the Community! It isn't possible to have two Dropbox accounts under the exact same email address. If you're logging in via Google, are you certain that the email is exactly the same, including the dots in the email before the @ symbol? This will help me to assist further!

Hi @"conteudo9", could you try using another browser to see if this helps?

There is the activity report in the admin console, however, that is limited to actions of Dropbox, and don't log any computer-based actions. Could you clarify what you mean by copying files 'from my Hard disk to my pc'? Did you mean from the Dropbox site to your computer, or by marking files as available offline?

Thanks for the info, in order to investigate further, please could you contact the support team directly on this matter.

Hi @"sfemet", thanks for the info. We're not able to duplicate this behavior on our devices, so it's possible that it could be a device or app specific issue on your machine. Could you try editing the PDF in another application to see if the same behavior occurs?

Hi @"kittycatforever", I've sent you an email under a separate ticket ID since the ticket ID you mentioned was closed. Please could you reply when you get a chance.

Thanks for the information. Could you try the steps in this thread and solution regarding the missing 'libglapi.so.0' file?