Jay Dropbox Community Moderator

Hi @"Phil25", thanks for bringing this to our attention. Could you provide more information about what you're experiencing exactly? Is this a share link that you created which isn't working, or someone else's link, or something else entirely? This will help me to assist further!

Since you're getting this message, you'll need to create the new Dropbox folder on the external drive, since the app won't allow you to use the old one.

Hi @"HR Team", thanks for the info, I'd recommend contacting our support team for them to investigate this in more detail on their end.

If you're getting this message, then it could mean that it's trying to sign into another account. Do you have a different Dropbox account under a different email?

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Yes, provided that you still have access to the online version of Dropbox, and are within the version history for your account. In general, even for a personal machine, we recommend adding a password onto your computer profile login to provide a little extra security to your machine.

Hi @"QueenOfTears", thanks for bringing this to our attention. Have you followed all the steps in this article? Could you try completing the Get Started steps to see if this helps? Keep me posted!

Any files in the Dropbox folder should be synced to the site. Are you referring to files in another non-Dropbox folder?

Hi @"john l.134", thanks for messaging the Community. There are two separate systems at work here. There is the normal Dropbox syncing service, which is where all files in the Dropbox folder (the C:\Users\[user name]\Dropbox folder you mentioned), and the Dropbox Backup service, where files from certain system folders…

Hi @"chrstmar", if you install the Dropbox desktop application, and use the selective sync feature, then you can allow only the folders you want to appear on your new computer. The original dates and times should appear on the files within the folder. Could you try this out and let me know if this works?

Hi @"kingseal", are you referring to the team space update for Dropbox Business teams? Have you already tried contacting the support team directly for them to assist you on this matter?

Hi @"cbshaffer", you can disable the Dropbox Backup by following these steps. This way the files will return to their normal locations, and then you can continue to use Dropbox using the normal method, by moving files into the Dropbox folder as needed.

Hi @"marc_diederich", as you're experiencing this issue, please could you contact the support team directly for them to investigate this in more detail.

IF it is this specific link, could you try deleting the link and recreating a new shared link (which will have a different URL) to see if that one works?

Hi @"Ronburgandy", thanks for bringing this to our attention. As a first step to see if the app is experiencing unusual behavior, they could try uninstalling the mobile app, rebooting the device, and re-installing it to see if this helps. After that, we can look into there steps to take. Keep me updated with any progress!

Hi @"Veloxi", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Also, make sure during the installation that you choose the advanced settings to choose the location for the Dropbox…

How many files are in this shared link? Does it work when viewing the link in an incognito/private browsing window?

Hi @"elizabethjwiegner", thanks for bringing this to our attention. Is this only occurring on that shared link, or is it happening of all your links? This will help me to assist further!

As you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate any account or device-specific details further.

Hi @"jlfc", thanks for bringing this to our attention. Could you clarify what are the exact notifications you're referring to? Are they related to Dropbox Paper, the Dropbox site, or something else? This will help me to assist further!

HI @"william-2891", to see if anything can be done, could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link? From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.

Hi @"onebadshah" , the method to contact the support team is as @"Rich" said, by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.

There simply isn't any history for us to locate. For Basic plans, after 30 days of a file being modified or deleted, those older copies are permanently deleted from our servers. Not even our team can recover any data.

Thanks for the report. We're currently experiencing issues with the Dropbox desktop application, and are working on a fix at this time.

Hi @"richmond102", thanks for posting today. It wouldn't be possible to do this, since upgrading to a paid plan for the version history isn't retroactive. I'm sorry I can't be more helpful on this matter.

If it says Dropbox (Old) then that means that you're currently signed into a different Dropbox account than the previous one. Are you certain that you signed into the same account?

Hi @"william1111", I'd recommend contacting the support team directly for them to assist you further on this matter.

Hi @"Sheldon L", the Dropbox desktop application should still be compatible with your OS at this time. How long have you kept the app running to see if it gets past the 'Starting' stage?

Thanks for the feedback on this matter. We appreciate your comments and will take them into consideration when improving the Dropbox app and services.

Hi @"wdshieh", if your account is eligible, you could upgrade to the Dropbox Basic Extra plan, which offers all the existing features on Basic, but with 50 GB of quota.