Jay Dropbox Community Moderator

Hi @"cyrusvill", in order to look into this matter, please could you contact the support team directly for them to assist further?

Hi @"Warren J.", thanks for bringing this to our attention. What OS version are you currently running on your device? When you run the Dropbox desktop application, what version of the app are you running? This will help me to assist further!

Hi @"shastings", if you reinstall the app, not uninstall it, then your settings should remain the same as they are now.

You don't need to uninstall the app, all you need to do it is sign out of the account in the desktop app, and then sign back in using the steps linked in my previous post. This should revert the desktop app to the old Dropbox folder location.

Hi @"carina83", the only option remaining would be to sign out of the Dropbox desktop application, and then back into your account. This would make the account revert to the old format before the CloudStorage folder, and it would resync all the files again from the site.

Thanks for the info, could you contact the support team directly for them to investigate this matter in more detail on their end?

Could you clarify exactly how you marked those folders to not appear locally? Did you use the selective sync feature, or something else?

Hi @"X3ND", thanks for bringing this to our attention. Do any of the folders have incompatible characters for Mac OS, such as those listed in this article? This will help me to assist further!

Hi @"Brylske", thanks for messaging the Community. Just for clarification, are you copying the entire Dropbox folder itself, or a folder within the Dropbox folder, or are you moving the Dropbox folder using these steps? This will help me to assist further!

Hi @"daveyp", we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox app, site and services.

Are you tapping the images once, or holding your finger on them instead, which would bring up the check mark?

Glad to hear that this helped, enjoy your weekend!

Could you try activating the File Provider migration with all other open apps closed (to prevent any conflicts) and let it run to see how it progresses this time?

This is an option to select the file, it doesn't download it automatically. You need to follow these steps to download a file to your phone directly. Are you able to see the ellipsis next to the file before adding a checkmark?

Hi @"Brian39", thanks for bringing this to our attention. What OS are you running on that machine? Could you trying reinstalling the Dropbox desktop application, without uninstalling it first, by using this link to see if this helps? Keep me updated with any progress!

Were the folders that didn't transfer over private or shared folders? Are they shown as deleted files on the Dropbox site via the events page or deleted files page?

Hi @"SK90", thanks for contacting us! In general, as this sounds like a database file, we don't recommend using it with Dropbox if multiple users are able to access it at the same time, due to sync conflicts. @"Rich" goes into more detail on this post. If you have any further queries, feel free to message back.

Hi @"chalizay", did you install the Dropbox desktop application with admin privileges, as you mentioned you have a company device with high security?

Hi @"Dettabo", thanks for bringing this to our attention. Could you clarify the exact steps on how you stopped the syncing of those folders you mentioned? Were those folders deleted over 30 days ago? This will help me to assist further!

Hi @"Lionade", could you clarify where you saw that files were missing? Were they from random locations in your Dropbox folder, or from a specific folder?

Hi @"cloudres", thanks for bringing this to our attention. We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"Hani Ouf", thanks for posting today. If you pause the Dropbox desktop application, does this stop the sync icons from showing up? This will help me to assist further!

Hi @"it9", what is the exact version of Windows that you're running, and likewise with the other users?

Hi @"VSarka", have you already tried reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Thanks for the info, if you're not able to take a screenshot using the steps above, please could you describe exactly each step and and button you are tapping on the screen, and what you're experiencing?

Hi @"Graham C.10", this is a personal folder on a Dropbox Business team, which is permanent and can't be deleted or shared directly. It is separate from the team space, which are the team folders you see beneath it with the building icon on them. 

Hi @"CJDE", there isn't any update as there isn't any further assistance we can provide, if the admin is no longer part of your team, and the team was deleted. I'm sorry I can't be more helpful on this matter.

Hi @"myavatarworld11", thanks for bringing this to our attention. Do you want the option to upload files to be secure, in the sense that not everyone can access the link to do so? Currently, there is the file request feature, which you can find out more information from here, however, this is a single link which anyone can…

Hi @"Yaniv_a", could you attach a screenshot showing this message you're getting? Additionally, could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running.

Hi @"td47", thanks for bringing this to our attention. This can generally happen when using an incognito browser or VPN where your apparent location can change. We appreciate your feedback and we take all comments into consideration when improving the Dropbox site and services. If you have any further queries, feel free to…