Jay Dropbox Community Moderator

Hi anonymous, since you have a paid plan, you can contact the support team directly from this page when logged into your account.

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Hi @"KireR", thanks for bringing this to our attention. Just for clarification, are you editing the files via the Dropbox site itself? Which browser are you using? This will help me to assist further!

Hi @"SmartOM", thanks for messaging the Community! As we can't open links for security purposes, could you copy and paste the error log text into your next reply so that we can determine what happened during the startup? This will help me to assist further!

Hi @"Pooja p", thanks for messaging the Community. Long story short, if a user gets an option to download or sync your file, they can be copied to any location, like any other digital file. When you say your account, do you mean your own personal account or other team members on a Dropbox Business team? This will help me…

Hi @"MA54", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing…

In the screenshot, there's only a notification about an F: that can't be accessed, which doesn't contain any file path related to Dropbox. Could you clarify why this has to do with the Dropbox desktop application?

You can attach an image, (either JPG or PNG) by clicking this button in your next reply: We wouldn't be able to accept a Word or PDF. You can take a screenshot on your computer using these steps.

Hi @"Hebephrene", thanks for messaging the Community! The online version of the site should reflect what is on your machine exactly, unless you've used selective sync to prevent folders from downloading. Do you see any events on this page showing that the files were uploaded? Keep me posted!

Hi @"Roger K", thanks for messaging the Community! In order to understand what you're referring to , could you attach a screenshot showing this layout in Explorer? This will help me to assist further!

Are you able to view any deleted files on your account?

Are you already in contact with the support team via email? Do you have the ticket ID in order to locate it on our system?

Hi @"ash7870", thanks for bringing this to our attention. Could you check to see if the missing files are visible on the events page or deleted files page? This will help me to assist further!

Hi @"Ivavan", thanks for bringing this to our attention. Are you referring to the recent change for Dropbox Business teams? Could you clarify exactly what plan you see on this page? This will help me to assist further!

HI @"tmaksemetz_jnlr", I’d recommend getting in contact with our support team directly to look into this matter in more detail by following this method: - Open an incognito/private browsing window, while not signed into your account - Access this link - Make sure to pick an email to which you can receive and send emails…

Currently, there isn't an option to remove the Share button. We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Could you try adjusting the bandwidth using these steps to see if this helps to speed things up?

Hi @"CMLariviere", thanks for messaging the Community! Dropbox Capture currently isn't available for mobile devices, so you wouldn't have the options to create a new capture. If you have any further queries, feel free to message back.

If you open Explorer and navigate to the Dropbox folder, can you see which files are being indexed and uploading by the sync icons on the files or folders?

Hi @"floater1", is this a read-only file? What is the exact file extension for the file? A screenshot showing what you're seeing in the Excel app would be great.

Hi @"raeray_d", thanks for messaging the Community! This is the same with sending a URL to anyone on the internet, as the shared link is public, anyone can access it provided they know the exact link. You could add a password to the link, though again, there's nothing to stop that user from sharing the password to others.…

Hi @"StenApp", are these files related to compiled code? Are you able to use this feature to prevent certain local folders from uploading to the site?

Dropbox Replay is free for all users to use, the Add-on provides a few extra features, and unlimited files and projects. You can try testing it with your existing plan to check it yourself. There is also this brief video tutorial for Replay available.

HI @"JMLLostAllPhotos", it sounds like you're referring to this change for Mac OS devices regarding the Photos library. If you were able to move the library, then the files should be in it, though some might've been lost during the migration. However, it's possible that there's still a copy of the library in the events…

A project can have multiple files in it, and those files can have multiple versions. A project itself doesn't have version history. If you're just sharing a single file, you'll only have that single file, with all the version history inside of it. 

Hi @"Major Editing", thanks for messaging the Community. Dropbox Replay automatically moves to the highest version when you choose to create a new version. When you share a link to a file, the newest version will be visible, though the user can go back through the versions via the drop-down box on the top left. This will…

Hi @"nitinsirsat", thanks for bringing this to our attention. If your account was deactivated due to inactivity, this means it wouldn't be possible to recover the account or the data within. Given that you're able to create a new account with the same email, this means that the previous account is no longer available. I'm…

Hi @"Notimeforthisstupidity", thanks for messaging the Community! Are you referring to viewing these folders on the Dropbox site, mobile app, or from within your machine in Explorer/Finder? This will help me to assist further!

Hi @"mlindner", thanks for messaging the Community! Just for clarification, are you able to access the account itself? When was the last time you logged into the account and saw those files? This will help me to assist further!

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