Jay Dropbox Community Moderator

Hi @"Yendi", thanks for bringing this to our attention. What is the exact version of Mac OS and the Dropbox desktop application on your device? This will help me to assist further!

If you were to connect the external drive to another computer, and attempt to back it up, it would be registered as a new backup entirely, and wouldn't just update the existing backup.

Thanks for the info. It wouldn't be possible to do what you're asking with the Dropbox desktop application. If it worked that way previously, then it would be due to an unsupported method.

Hi @"MrsPibbX", do you see any history of the file in the events page or the deleted files page? Are you certain that this is the only Dropbox account that you use and login to on the browser?

In general, this feature is only available with the Dropbox Backup feature. It isn't possible to drag any folder into the Dropbox folder, and then edit the file outside the Dropbox folder. You shouldn't be able to drag the Documents folder into the Dropbox folder, since it's a system folder. What happens when you attempt…

This article contains the information you need regarding the device limit for the Dropbox Business team. If you're still experiencing issues, try contacting the support team for them to look into this in more detail.

Hi @"amy leonard", could you clarify if you meant to write 'make available offline', since that is the option to download the files from the site. Online-only is the one to keep files on the site. Do the files have any sync icons on them, and if so, what icon do you see?

Hi @"peludo", I'd recommend contacting our support team directly for them to look into this matter in more detail on their end.

Are you not able to drag the file or folder directly into your Dropbox folder instead of using the right click option? Are you using a Mac or Windows device?

Hi @"MattyJake", thanks for providing these details. As you mentioned that you are part of a Dropbox Enterprise team, is it possible that the team admin added a setting preventing the connection of a personal account on the same desktop or mobile device as the Enterprise account? This will help me to assist further!

Hi @"MarcoPaolo", thanks for the details. I've gone ahead and prioritized your ticket to expedite matters on your behalf. 

Have you tried checking if you have any computer backup on your account on this page?

Hi @"shruti1", thanks for messaging the Community! Could you check on this page where the quota is being used up on your account? This will help me to assist further!

Hi @"lrhoear", thanks for bringing this to our attention. The Dropbox Backup feature is a separate feature with the normal Dropbox service, so it should still be possible to sync files in the Dropbox folder. Please could you clarify what happens after you deleted your original account and installed the Dropbox desktop…

We wouldn't be able to assist with migrating files, since that isn't a feature provided by Dropbox. Since both accounts are linked, and if both accounts are signed in on the desktop app, you can move files from the personal Dropbox folder to the Business Dropbox folder. Regarding any refunds, you can contact the support…

Hi @"Catalina1", I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end.

Thanks for the info. As the file appears the same on both the Dropbox mobile app and the Excel mobile app, there isn't much I can suggest, since even the official Excel app is showing the hidden column.

Hi @"Frpx", thanks for bringing this to our attention. In general, when the Dropbox desktop application is updated, this could cause security software to not recognize the new version of the app if the security settings are strict. If you have any further queries, feel free to message back.

I'm not sure I understand what you mean by the older version? Could you attach a screenshot showing what you're describing to assist further?

There isn't a direct migration process as such between two accounts. Did you downgrade your Dropbox Business team to a personal account, or did you copy your files to another account entirely?

Hi @"denisse m", thanks for bringing this to our attention. Could you clarify what Dropbox migration you're referring to? Is it related to the new Dropbox Business team update, or a Dropbox Backup update? This will help me to assist further!

If you download the file and open it in the native app, does it appear normally?

No worries, glad to have helped out!

Thanks for the info, the preview in the Dropbox app is not 100% accurate. Does the file preview normally in the Excel app on the phone?

Hi @"Myinate", thanks for messaging the Community. Are you able to see the backup on the site, and click on it to see the files within it? What happens when you attempt to follow these steps to delete the backup? Any other info or screenshots would be helpful!

Hi @"drummersteve", when you reinstalled the app, did you perform an advanced reinstallation of the app?

Could you try disconnecting the drive, rebooting the device entirely, and then reconnecting it? Are you using the external drive on the same machine you originally set up this backup?

Hi @"deehat", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Michael 103673", the preview feature in the Dropbox mobile app isn't 100% accurate for all files, and could result in some visual issues. Does the file preview normally in the Excel mobile app?

Hi @"mckeenge", if you're referring to deleting your Dropbox account entirely, then you can do so by following these steps.