Jay Dropbox Community Moderator

Hi @"DanielleDelosSantos", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

No worries, let's try to solve this together. Are you only getting errors for this shared link, or for any other new shared links on your account? Is the link to a file or folder on your account?

The Dropbox mobile app shouldn't be compromised in any way, as we take security very seriously. I've just tested this on my device, when you login on the app, you'll get an email confirming that this was a valid login attempt, regardless if the password itself was correct or not. 

This sounds like the security code used when accessing the Dropbox site or app from a new location. This is generally sent only once, unless you attempt to login using a different network or IP address. Regarding the second login, did you provide your account credentials to another individual?

Hi @"Chrobirch", thanks for messaging the Community. Could you clarify what 2FA code you're referring to? Is this the 6 digit code sent to you via email, or the normal 2FA methods shown on this page? This will help me to assist further!

Hi @"OllieMi", thanks for messaging the Community! Is this a shared link that you created from your account, or a shared link that someone else created? This will help me to assist further!

Since you're part of a Dropbox Business team, it isn't possible for you to change your email address. Only the team admin can make this amendment. You can find out who they are by following these steps.

It does sound like there might be an error somewhere on your billing details. Could you attach a screenshot showing what you're seeing, while hiding all your details, in order to assist further?

Are you looking to just change your email address, or do you want to be removed from the Dropbox Business team entirely to return to being a personal account?

Hi @"Philip Ostheimer", thanks for bringing this to our attention. Could you try switching browsers when upgrading to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @"shaunsgraham1", thanks for bringing this to our attention. Just for clarification, did you join and merge your account with a Dropbox Business team? This will help me to assist further!

Hi @"Frostbytes", thanks for messaging the Community. We've not received any reports similar to this recently. As you're already in contact with the support team, we wouldn't be able to provide any different information, since they would have more access to account-specific details. I'd recommend continuing with them…

When you reinstalled the app originally, did you perform an advanced reinstallation? 

The issues we've had back should've been resolved. Are you still experiencing issues on your device? 

Hi @"line3", thanks for messaging the Community! When you plugged in the SD card, what is the exact prompt you received? Was it to enable the camera upload feature, or the Dropbox Backup feature? This will help me to assist further!

Hi @"Laq", the email to Dropbox feature is only for any attachments in the email, and not the body of the email itself (as in the writing).

Hi @"nzer", thanks for messaging the Community. If the files aren't made available offline, it can take some time for the files to be downloaded from the site in order to view them. It's possible that default for new files to be online-only, have you tried checking this using these steps, and marking your current files as…

Hi @"Kimberly5111", as you mentioned you sent this device to your IT team, is it possible that they installed (or reinstalled) the Dropbox desktop application with administrator privileges?

Hi @"mattgitt13", thanks for bringing this to our attention. When was the last time you were able to use this search feature? This will help me to assist further!

As it is already on a ticket, the support team are best placed to assist further with account and device-specific issues, which we wouldn't be able to assist with on the Community.

Have you tried reinstalling the Dropbox desktop application, without uninstalling it first, by following this link?

Hi @"SmartOM", I can see that you replied to the support ticket as well. This means that an agent will be able to assist you via email regarding this matter.

Hi @"John Callaghan", thanks for bringing this to our attention. As the brown box is part of the OneDrive icons, there isn't much we can suggest aside from the steps in that thread you're referring to. If you have any further queries, feel free to message back.

Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to enter the…

Have you tried checking your spam/junk folder to ensure that the email didn't go there? Could you try adding no-reply@dropbox.com to your contacts list and try again? --- E-postanın oraya gitmediğinden emin olmak için spam/istenmeyen klasörünüzü kontrol etmeyi denediniz mi? no-reply@dropbox.com adresini kişi listenize…

Hi @"Muratmurat", could you clarify exactly what happens when trying to login? Is it Dropbox saying that your account is disabled, or is your email address itself disabled? --- Merhaba @"Muratmurat", giriş yapmaya çalıştığınızda tam olarak ne olduğunu açıklayabilir misiniz? Dropbox, hesabınızın devre dışı bırakıldığını mı…

Could you attach a screenshot showing what you're describing, while hiding any personal info? Is this a shared link to a folder, or a shared folder on your account?

Hi @"1839744", thanks for bringing this to our attention. Could you confirm the exact version of the Dropbox desktop application and Mac OS that you're running? Have you already tried rebooting the machine entirely? This will help me to assist further!

Hi @"vcassidy", it sounds like this is normal behavior then, since the JPG was added without issue. Most likely the PDF editor has changed something in the way it saves files to your computer, and thus getting the message from Dropbox. 

Thanks, these seem to be two different folders in different locations, as you can see from the file path.