Jay Dropbox Community Moderator

Hi @"yasminaz", please could you contact the support team for them to investigate this in more detail.

The link contains instructions for Windows, Mac and Linux, you'll need to click the option for Mac to see those steps.

Hi @"AST2", thanks for messaging the Community. As this appears to be related to a third party app, we wouldn't be able to provide much assistance on this matter. Have you tried disconnecting the app from this page and reconnecting? Keep me posted!

Hi @"BobF18", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me posted!

Hi @"R_obertwdc", thanks for messaging the Community! Just for clarification, were both Dropbox folders associated with different Dropbox accounts entirely under different emails? Do you see any changes on the events page? This will help me to assist further!

Hi @"Stgcmtj", thanks for bringing this to our attention. Could you attach a screenshot showing the exact error message you're getting? This will help me to assist further!

Does that file also have this new behavior when viewing it in the Excel app? What if the file was viewed in landscape mode, does the view expand to show the full cell?

Hi @"Summit Geomatic", thanks for bringing this to our attention. Depending on your plan, you should be able to undo large changes like this by using Dropbox Rewind. Do you have this feature on your account, and are you able to use it to undo this move? Keep me posted!

HI @"WreckItTim1", could you try marking that file with the ignored tag to see if this helps?

Hi @"Paul D.4", you should have the option to complete the installation of the app without needing to upgrade. Could you attach, or copy and paste, a screenshot of what you're seeing in your next reply in order to assist further?

HI @"Mary W.7", what is your current plan according to this page? Did you purchase a Dropbox Sign subscription specifically? Are you able to access your documents from the Dropbox Sign page?

As mentioned previously, the email communication doesn't know of the total amount of quota on your account. As you're still under quota from what you've described, you can ignore those email messages.

We have a large number of users using Office apps on iOS devices, and to my knowledge, none have reported this issue. Could you create a new Excel file from the Dropbox site directly and, without copying and pasting data, try to replicate the issue?

If you attempt to manage the backups via the Dropbox desktop application, are you able to select the Documents folder, or other folders instead to see if they can be backed up onto the site?

Hi @"gqcao", could you try using a different network connection, or cellular data to attempt to download some files?

We've not received any other reports from other users. Are these normal Excel files created by yourself? Are they created in the Excel app, the site, or converted from another format into Excel?

It won't be possible to move the Documents folder directly into the Dropbox folder, since it's a system folder. Does the Backups page on the site reflect any of the folders on your current machine? 

Hi @"rls3800", if you need to delete files a from your account, you can do so from the Dropbox folder or the Dropbox site itself.

Hi @"Lesley05", due to a recent program update, the folders you selected for backup are no longer in the Dropbox folder, and remain in their original locations. Could you confirm if new files added to the Documents folder appear on the Backups page?

Hi @"cbshaffer", these seem to be the exact same folder, just displayed differently in Windows itself. One is showing the 'main' system folders on your computer (in the top section) and the second half is showing folders under your user account on your computer. You can confirm this by checking out other folders there,…

Hi @"sub-solar-studio", thanks for messaging the Community! Could you clarify exactly what you mean by a new tab directing you to Dropbox? Do you get this behavior when viewing the link in an incognito window on it's own, and not via your site? This will help me to assist further!

Thanks for the clarification. On the new version of the Dropbox Backup feature, the folders select (such as Documents, Desktop, etc) are no longer moved into the Dropbox folder. This also means that those folders in the backup are no longer visible on other devices, and can only be accessed directly from the Dropbox site.

Thanks for the info, it sounds like you're nearing the quota limit on your account, and the email was sent out to inform you of this. The email doesn't show the exact amount of quota on your account, however, the site will show this information correctly.

Could you attach a screenshot showing this message you're seeing on your device?

Hi @"leontovich1", thanks for messaging the Community! Could you check this page to see how much quota you have on your account? This will help me to assist further!

Hi @"robncarin", could you clarify what the difference is between the 'file explorer' and the 'files on your computer'? A screenshot showing this would be helpful!

Hi @"Michael L.80", thanks for bringing this to our attention. Could you try disabling and re-enabling the camera upload feature to see what options you get? Keep me posted!

Thanks for the information, could you contact the support team directly for them to investigate it in more detail?

Yes, although you should try to wait for the folder names and subfolders to be created in the new Dropbox folder, and then you can pause the syncing and copy the files over to the new folder. When you unpause the syncing, it'll take a little time for the app to process it as it will begin to reindex the files.

It's possible that the app lost the connection to the external drive, or some other variable changed to make it seem like a different folder or account entirely.