Jay Dropbox Community Moderator

Thanks for the info, what format are the files when you download them from your security camera to your phone? Are you using an app to download them to the phone, or another method?

Hi @"jayeff", thanks for messaging the Community. There has been a recent change to the Dropbox preferences UI, so you might see the version number immediately when accessing the preferences on the bottom right. Are you able to see the version number there? This will help me to assist further!

Hi @"Gary21", thanks for messaging the Community. Currently, it wouldn't be possible to prevent these specific notifications, as they're important notifications regarding the quota on your account. The email notifications that can be disabled are visible on this page. If you have any further queries, feel free to message…

Hi @"jeyyo", could you let us know what Android OS version and Dropbox mobile app version you're running on your machine?

Hi @Kird54, thanks for messaging the Community! Currently, there isn't any feature to sync certain directories at different times, since all files and folders will sync constantly. Is this directory already inside the Dropbox folder, or is it outside the folder? This will help me to assist further!

Have you tried resetting the browser entirely?

Hi @"souslesoleil", as the issue isn't present on Chrome, this would mean that there's something in Safari preventing the download from working correctly. Could you try using private browsing mode and run it without any extensions to see if this helps?

Thanks for the info, could you try an advanced reinstall of the app using the steps in this link?

Thanks for the image. Could you ensure that the Dropbox desktop application is showing up in the menu bar and isn't paused. Could you also click the Dropbox icon in the Favorites section so that we can check the root folder as well?

Thanks for the info, if you're not able to move files out of the Dropbox Vault, you'll need to download them manually one by one.

Hi @"peterj62", you should see context menus when right clicking files and folders in Finder, in order to get the online-only option. Could you attach a screenshot showing what you're seeing when right clicking a folder in the Dropbox folder?

Could you attach a screenshot showing the Dropbox folder in Finder on your device, in order to assist further?

Hi @"tarekelraey", I've sent you an email, please could you reply to it as soon as you get a chance!

Hi @"Warren J.", just to check, do you have a lot of icons in the menu bar? Mac OS changed a while ago to hide menu bar icons if there's too many apps there. Could you try quitting some apps to see if this helps?

No worries, glad to have helped out, enjoy your weekend!

Hi @"BoxedInn", just to clarify, is the Dropbox folder in that location syncing normally now? Are you able to see the syncing icons there, and open the files normally?

Hi @"eretaval", thanks for bringing this to our attention. Do you get the same behavior when using another service, or only in Whatsapp? Have you tried contacting them for assistance, since it's related to their program? This will help me to assist further!

Hi @"irrlady", what was the sync status when you hovered over the icon? Could you try clicking it instead to see if you can see the message on the bottom left?

Hi @"Wrich73", it sounds like you won't be able to rename the Dropbox Backup on your account. You can contact the support team directly for them to look into this in more detail.

Hi @"BCarroll", could you try selecting and dragging the files into a folder visible in the navigation pane on the left hand side of the Dropbox site?

It won't sync any new copies of files, however, the local Dropbox folder will still have any data you had in it before, so make sure to delete that folder or move the data elsewhere if need be.

Yes, that will unlink your account, as it sounds like you can't get the desktop app to load. Once the device is unlinked, you can continue with the uninstallation of the app.

Do you mean that you quit the app, or uninstalled it entirely? Is it still in your start menu, since it sounds like you're using Windows?

Hi @"H20 water", thanks for contacting us! You can do this by first signing out of the Dropbox desktop application, which will stop any changes made from syncing to the site. Afterwards you can uninstall the Dropbox desktop application and delete the local Dropbox folder entirely if you wish. If you have any further…

Hi @"margdoigh", have you tried experimenting using automations on your own Dropbox account to see if they satisfy your requirements?

As it sounds like you're not certain, you don't need to disable the antivirus or firewall. It does sound like something in the browser itself is preventing the Dropbox site from working normally, since we're not experiencing this issue here. Please could you try using a different computer to see if the site loads normally…

Hi @"Tharanei", did you recently join a Dropbox Business team? Those icons there show a team folder and a personal folder.

You'll need to check the McAfee site on how to disable it, as we wouldn't have any information on how to do that.

Could you try temporarily disabling it completely to see if this helps with uploading to the Dropbox site?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?