Jay Dropbox Community Moderator

Hi @Oliv from Paris, thanks for messaging the Community! Are you referring to the similar feature that allows you to view online-only files in your Dropbox folder, or something else entirely? This will help me to assist further!

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Hi @Colin_CM, thanks for bringing this to our attention. What version of the Dropbox desktop application are you currently running on your device? This will help me to assist further!

Thanks for the info. Currently this feature isn't available on Dropbox. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future.

Hi @Swubb, thanks for bringing this to our attention. What plan do you have currently have in order to use the Dropbox Sign feature? This will help me to assist further!

Hi @rjrex, thanks for bringing this to our attention. To activate the promotion, did you follow the exact steps in this article, by opening the pre-installed version of the Dropbox desktop application on your machine? Have you checked that your account meets the terms for the promotion? This will help me to assist further!

Could you confirm that you've removed the devices from your account with a screenshot from this page on your account?

Are you able to reinstall the Dropbox desktop application in order to disable the Dropbox Backup feature from the app itself?

Yes, most likely that extension was doing something with scripts, which affected the Dropbox site somehow. I'm glad to hear that you were able to resolve this matter!

There isn't much else we can request, since it seemed to work in the private browsing mode normally. The usual things that can prevent the site from working are extensions and plugins, and other built-in features in browsers which might prevent scripts or something to that effect.

Hi @"obmunh", it could also be another extension or browser settings of some sort on the normal version of Firefox that is preventing the Dropbox site from loading correctly.

Okay, just to clarify, you have a Dropbox folder on your MacBook Pro. You have already unlinked the Dropbox desktop application from your account, and uninstalled it as well since you're not using it. However, you're still not able to delete files from that Dropbox folder? What kind of error do you get?

Hi @"yapanitz", thanks for bringing this to our attention. As @"Mark" said, the app will download files temporarily, however, it should be in the Dropbox cache folder. This screenshot looks to be the inside of the Dropbox desktop application program folder, which shouldn't really have that much data in it. For instance, my…

Hi @"marktaylor61", thanks for bringing this to our attention. Since you mentioned backup, is it possible that you enabled the computer backup feature? Have you tried deleting the backups from the site? This will help me to assist further!

Do you see a refund receipt on this page on your account? 

As you're not seeing those options try contacting our support team directly. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

Are you navigating from a mobile browser instead of a desktop? If you can't attach a screenshot, describe all the options you see when tapping the Share button.

Hi @"MK45", are you not able to cancel your Dropbox subscription by following these steps? What are you seeing when trying to do so?

You can click the camera icon in the reply to attach a screenshot, or you can just copy and paste it in your reply.

Hi @"LeslieT", could you clarify which Share button you're tapping? Is this in the PDF app, the Dropbox app, or something else? What options do you currently get when tapping Share? A screenshot showing this in your next reply would help greatly.

Is it possible that the other user has deleted the document by any chance?

Hi @"Dylandx", thanks for bringing this to our attention. Is this a self-signed document that you created, or another document sent to you by another user? This will help me to assist further!

Is there anything special about these subfolders that might prevent them from being reported? A list of what should be included in the report can be found here.

Hi @"Katy Stace", thanks for messaging the Community. Currently, there isn't a method via Dropbox to determine the full file path length for any item in your Dropbox account. Could you clarify where exactly the subfolders are missing from? Even if you were to create a report on the admin console, depending on how the…

HI @"pmath3", once a photo is uploaded automatically via the camera upload feature, it won't be uploaded again, even if you delete the file.

Hi @"Rocky B.2", have you right-clicked the Dropbox folder itself in Finder and chosen the 'Available offline' option?

Hi @"PhanD", so your Hotmail account has become a Gmail account, after you login, is that correct? If not, please clarify exactly what you're experiencing after you login.

Hi @"vrdesign", thanks for bringing this to our attention. What is the exact version of Windows that you're running? Where exactly are you seeing that second part of the image you attached? This will help me to assist further!

Thanks, I've sent you an email, please could you reply to it when you get a chance.

Thanks for the update. As the account has 2FA on it, it wouldn't be possible to login to it normally. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?