Jay Dropbox Community Moderator

Hi @"Bronwenc", thanks for the info, does the refund show up as being processed by Dropbox on this page?

Hi @"Milo C.1", feel free to contact the support team directly with this information, and when you get the automated response, you can submit a video as well in reply to that email.

Hi @"vikanova", thanks for bringing this to our attention. Do you see any confirmed payments (with an invoice and receipt) on this page on your account? Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play? This will help…

Could you choose the PayPal option and mention in the main message that you're using iDeal for the payment, since it uses transaction IDs to locate payments?

Hi @"sjors de haas", as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then…

Hi @"cb140", I use BitDefender on my machine and don't experience any issues with shared links. It might just be a setting in the app that could be affecting this. 

Hi @"TB15", thanks for bringing this to our attention. Is this occurring for audio files only, or for any file you're trying to share? This will help me to assist further!

Hi @"willstpher", thanks for bringing this to our attention. Could you attach a screenshot showing what you're describing? Is this on the Dropbox site or mobile app? This will help me to assist further!

In the Dropbox desktop application preferences, is this setting enabled to have it start when the computer is booted?

Is it possible the Dropbox icon is being hidden in the Windows 10 system tray? You can check by using these steps and to unhide the Dropbox icon permanently.

Thanks for the info, please let me know if you experience any further issues with the syncing.

Okay, so it sounds like you're accessing the avatar on the Dropbox website, instead of the Dropbox desktop application, as you're not seeing it on the menu bar. Could you try reinstalling the Dropbox desktop application, without uninstalling it, by clicking this link?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"billieraven", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? What is the exact version of Windows OS that you're running on your machine? Keep me updated with any details!

You can see the version of the Dropbox desktop application using these steps. Could you also click the Dropbox icon in the menu bar and see the status of the app on the bottom left?

Thanks for the update, in general, third party camera apps work by taking a normal photo, then adding a filter, which in this case is a date and watermark. They can also take control of the main camera app, which is why you were experiencing this behavior even when using the default camera. Since two photos are saved on…

Hi @"eferrariph", before we go any further, could we check the exact version of Mac OS you're running, and the Dropbox desktop application? Could you also click the Dropbox icon in the menu bar and let us know the current status on the bottom left?

Hi @"feub", are you able to see the Dropbox icon in the menu bar at all on your device?

Hi @"Lentinim" , thanks for bringing this to our attention. What version of Sequoia and the Dropbox desktop application are you currently running on your machine?

Hi @"FStobacco", thanks for bringing this to our attention. Could you let me know in more detail what you're experiencing? Have you enabled this setting to share folders outside of your team? This will help me to assist further!

Hi @"rwright", thanks for bringing this to our attention. Currently, there isn't a method to see the total number of files in a folder via the Dropbox site or app. The Photos tab on the website, shows all images that are on your account, and not just those in the camera uploads folder. If you have any further queries, feel…

Hi @"ofg205", please could you get in contact with our support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

Could you copy and paste the screenshot you took into your next reply, since we're unable to open external links? As it looks like you have two Dropbox accounts, only one would appear on your desktop, and you can check that email using these steps. 

Please could you confirm the exact steps you're following to access the Chat? What URL are you looking at currently? For instance, does this page show an option for Chat?

Hi @"cjamison_namiglac", thanks for bringing this to our attention. Currently, this wouldn't be possible, as these are the top level folders that are available to the whole team. These team folders (identified with a building icon) can't be placed inside another team folder. If you have any further queries, feel free to…

Hi @"And6one", thanks for messaging the Community. Currently, there isn't any method to recover permanently deleted files, even from our end. I'm sorry I can't be more helpful on this matter.

Hi @"karenap", thanks for the info, in order to look into this further, please could you contact the support team directly for them to investigate.

Hi @"CrazyCajun", when you navigate through the options on the main support page, and choose the last 'This did not solve my issue', then you'll get an option to 'Submit a request', which is an email to the team. My colleague mentioned 'ping me' as in to reply to her message, which you did so.

Hi @"Paula_H", thanks for bringing this to our attention. This article would give you a breakdown of the bandwidth limits available on the Dropbox plans. As you're having issues creating the transfer, I'd recommend contacting the support team for more assistance. They would be able to help in more account-specific detail.

Automations can also affect file request folders, so this is most likely why the name is moving around. Again, this is only something that the owner of the folder can look into, as you're not doing anything wrong, nor have any control on how your files appear there.