Jay Dropbox Community Moderator

For the first account, could you try logging in on a desktop machine to view the account itself? The second account appears to be completely empty on the site, as there are no files there.

Could you attach a screenshot showing the device list on the website, for each of your 3 emails?

Are you able to see your desktop and mobile device on this page?

Hi @"CydweliMez", you can try to reinstall the older version of the Dropbox desktop application to see if this helps, though we can't guarantee the results of reinstalling an older version of the app.

Hi @"Jujhar", thanks for messaging the Community. Could you check to see which account is signed into your other devices by following these steps? Do you see the mobile device and your other devices on your account here? This will help me to assist further!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"aknyc", we don't recommend using another backup solution at the same time as Dropbox, as this can result in permission issues, corrupted data, or even data deletion. 

Have you changed the username on your computer on the new machine?

Hi @"JoJ0_777", thanks for the update. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Currently, we don't have any information about the future roadmap for Dropbox. We do appreciate the feedback on this matter and we take all comments into consideration when improving the Dropbox site and services.

Hi @"rjsnow", thanks for bringing this to our attention. Could you copy and paste the contents of that txt file in your next reply in order to see what could be causing the startup issue of the Dropbox desktop application? This will help me to assist further!

Hi @"Fabiusssss", currently, there isn't a method to continue using an existing external drive backup when using a different computer. When using a different device, it would create a new Dropbox Backup on the site for the external drive.

Hi @"TheOverlord", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @"felagund", this is correct as written. Basically, if you have a symlink that points towards the Dropbox folder or a subfolder, from outside the Dropbox folder, then it will work. This is why the second part is mentioned: Note: If you move the original file or folder to a different location within your Dropbox account,…

As the file had many pages, it would take time to digitize the scan and to compile it into a single document. It's possible that switching apps might've affected this process and potentially corrupted the file. In future, please keep the app open to ensure the scanning process and document creation is completed…

Hi @"_reinhard_", thanks for messaging the Community. If there is no history of the file on the events page, or within the Dropbox mobile app, then it wouldn't be possible to recover the previously scanned document. Currently, there aren't any tools to recover or locate information generated by the Dropbox mobile app. If…

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"rimaroa", thanks for messaging the Community! The option to mark files and folders as online-only isn't currently available on Linux OS systems. This means that by default, all files would be made available locally on Linux. If you wish, you can use selective sync to prevent entire folders from syncing to your…

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Thanks, I've amended the links so that they are no longer valid. The &st=5wqe5hs3 section doesn't affect the overall shared link. Changing dl=0 to raw=1 displays the same file on both links on my end.

Hi @"madnanbashir1", thanks for bringing this to our attention. Could you clarify what you mean in relation to this matter? When rendering files on the site, you need to change dl=0 to raw=1, and it should render normally. A sample shared link (with random letters so it doesn't load a real link) from your Windows machine,…

Hi @"guruuno", thanks for messaging the Community. The Dropbox cache folder can contain a lot of data in it, and while it should be emptied automatically, sometimes this doesn't happen, and might need to be emptied manually. Additionally, there are specific files that aren't uploaded to Dropbox which could potentially add…

When you send a file for signature to specific individuals, who are added to the document, when you add the auto-fill fields, like full name, date signed and email (and each user is assigned a field) then when the document is sent, those fields would automatically be filled out for the user. Are the people you're sending…

Could you attach a screenshot showing the Dropbox folder as it appears in Explorer on your machine?

Hi @"marioroda", could you confirm the version of Mac OS and the Dropbox desktop application that you're running on your device? Are you also running the File Provider version of the Dropbox desktop application, where the Dropbox folder is located in the 'Locations' area in the Finder navigation window?

Hi @"skverskk", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? This will help me to assist further!

Hi @"hw213nw", after some brief research on the internet, it appears that iMessage does compress images, audio and video when being sent. You can read up in this Apple discussion thread on a possible solution to their restriction, though bear in mind this was back in 2021 so the steps may be different today.

Hi @"alessandrozanini", we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"megamunch", could you clarify what you mean by modifying the shared links? Are you referring to the permissions on the link, or something else?

Hi @"quantum88", the Dropbox desktop application is used to sync files directly from your machine to the Dropbox site and from there to other devices. This way you can add, edit and delete files in the Dropbox folder, and the app will automatically sync the changes for you. This also includes any changes on your account…