Jay Dropbox Community Moderator

It sounds like you're not referring to the 12 recovery words, which is for the Dropbox Passwords feature, but the recovery code, which is for the two-step verification feature. You can only get the recovery words from within the Dropbox Passwords app or extension. Since you mentioned you're able to access them now, it is…

Hi @"Sfariba", since the images have the file names like IMG_2915.HEIC, this means you are manually uploading the images, and not using the automatic camera upload feature. When you manually upload images, the current date and time is used for the photos. The camera upload feature would instead rename the images to…

Are you certain that you're entering the recovery words (without the numbers) in their original order as shown on the site?

Hi @"Andrew B.58", the notification that the prompt mentions would've been on the older Firefox browser, which is on the now-formatted Windows, so it would be impossible to get that notification now. It won't pop-up on the existing Firefox browser, since it is unknown to the Dropbox Passwords extension. This means that the…

Hi @"Paul D.4", currently, there aren't any further steps we can try in relation to the modification dates for folders on your device. In general, folders do not contain modification dates, as they are only directories containing files, and no actual data in the 'folder item' itself. The OS would be the one to determine…

Hi @"RustyRiley", thanks for bringing this to our attention. Are you referring to the Dropbox Backup feature, or something else regarding the syncing of files? Any other info or screenshots would be helpful!

Most likely, the best option would be to unlink the Dropbox desktop application from your Dropbox account by signing out of your account in the desktop app. This would prevent any changes on the machine from affecting your files online. Afterwards, you can delete any Dropbox folder on your machine that you have mentioned,…

In that case, if you're trying to use a shared folder, then as you've noticed, it takes up quota on all accounts, so you'll need to try other methods in order to send files to them.

Hi @"tigerbody", it looks like you're using the older version of the Dropbox desktop app on Mac OS, as you're seeing these sync icons. The red icon means that those files aren't syncing to your account for some reason. Do you have enough quota on your account?

You can use the steps suggested in the second link I posted earlier in order to have them share links to those files, so you can download them, and they can create a file request link for you to upload files onto their account.

Hi @"JamesBPick", thanks for bringing this to our attention. Could you attach a screenshot showing what you're describing? Are you using Windows or Mac OS, and which version are you running? Any other info or details would be helpful!

Hi @"tigerbody", thanks for posting today. Shared folders do take up quota on all accounts of active members. You can try these steps to help collaborate with the other user without using up your quota. If you have any further queries, feel free to message back.

Okay, so you type in the password, then click on Permanently Delete, and the site takes you to that page and file isn't permanently deleted, is that correct?

If you copy the transcript to a text file, does it appear with the line breaks?

Hi @"LadyBug17", could you attach a screenshot showing what you're describing? Is this for any file you attempt to transcribe?

Are you certain that you're using the correct password when attempting to delete the file?

Are you accessing the community from a desktop machine? Are you not able to see the camera icon in the reply box, like below? Otherwise, you can copy and paste your screenshot in your reply, or use a Dropbox shared link and paste the link here.

Hi @"BGCraig", thanks for contacting us! Currently, it isn't possible to backup your entire computer to Dropbox. The Dropbox Backup feature only allows certain folders and external drives to be backed up to your Dropbox account. If you have any further queries, feel free to message back.

Is that user already part of a Dropbox team, which might've restricted sharing folders with non-team members? Could you try switching browsers to see if this helps?

Hi @"Karen43", thanks for bringing this to our attention. Just for clarification, are you using the normal Dropbox site or app to add someone, or are you using an API or other method to do so? Are you adding them to a shared folder, or a team folder? This will help me to assist further!

Hi @"jmabus", thanks for messaging the Community! While there isn't a generic link you can use to open a shared folder in the mobile app, you could create a file request link. This doesn't require them to have a Dropbox account, and they can upload files directly via their browser into your Dropbox account. If you need any…

Could you clarify exactly what happens when you are trying to permanently delete files? A screenshot showing this would help greatly.

Hi @"jaijai57", are you part of a Dropbox team? Is the file you're trying to permanently delete in personal or shared folder? Does this occur for any file you're trying to permanently delete?

Thanks for the image. Do your video files have any metadata on them when viewing them through an EXIF viewer?

Just for clarification, could you attach a screenshot showing the exact automation you're using, as in, for the renaming? Are you using the 'date uploaded' option, or the 'date captured' option, like in this image?

Hi @"aappel_esq", while the Dropbox desktop application most likely will stop syncing on that date, you should still be able to access Dropbox via the website using a supported browser. 

Hi @"Eyad_dawalibi", thanks for providing these details. I’d recommend getting in contact with our support team directly to look into this matter in more detail by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support.…

Hi @"reutersd", thanks for messaging the Community. Currently, there are no official Dropbox apps for the Amazon Fire. You can try the steps in this community post (although the .APK download link no longer works) to see if this helps with side-loading the Dropbox mobile app on your device, though this wouldn't be…

Hi @"NilsE", from the screenshot, it seems that the Dropbox folder doesn't have any sync icons on it, meaning it's either not linked to the account somehow, or it's not syncing, despite the other information you provided. Could you open the Dropbox folder and let me know if you see any sync icons next to any of the files…

Hi @"standard_individual_user", thanks for messaging the Community. Dropbox Transfer would be possible to download for all users, and the person receiving the transfer wouldn't need a Dropbox account to do so. If you need any further assistance, please let me know!